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hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
54,667 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Chevrolet Impala accessories - exterior problems

accessories - exterior problem

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2002 Chevrolet Impala Owner Comments

problem #3

Oct 012016


  • miles


Takata recall I was dropping my daughter off at the babysitters house on my way to a funeral around 10:30 on Sunday October 1, 2016. I pulled out the babysitters driveway and proceeded towards berkshire street. My car was in motion and before I made it to the corner my passenger side airbag burst open my dashboard opened all the way across to driver's side. My radio broke off my buttons flew off the dash and I couldn't tell whether it was dust or smoke from the airbag. I wasn't hurt but when I inhale my chest hurt and my asthma flared up and my right ear is irritated. Also my windshield is cracked on the passenger side. I didn't hit a bump or car it's smooth pavement I was confused as to what caused it.

- Detroit, MI, USA

problem #2

Jun 012012

Impala 6-cyl

  • 70,000 miles
Go to start the car, everything appears normal, you turn the key and nothing happens. There is power to everything but does nothing when you turn the key. No click or crank sound at all. Happens out of the blue leaving you stranded. Sometimes if you wait it out all of a sudden it will work like nothing every happened. Very bazaar. Mechanics unable to figure it out. This is a car our daughter drives and has been stranded alone at night. This is a safety issue. I goggled this problem online and found hundreds of the same complaint. The other problem is the wipers stay in up position on the windshield when your turn them off after it snows. Several thousand complaints about this problem on line as well. Causes a visibility issue.. very dangerous!

- Quakertown, PA, USA

problem #1

Dec 062012


  • 94,000 miles
The contact owns a 2002 Chevrolet Impala. While driving approximately 20 mph, the rear windshield suddenly shattered. The vehicle was taken to a window repair shop where the mechanic replaced the rear windshield. The contact stated that the defroster may have caused the failure. The vehicle was repaired. The approximate failure mileage was 94,000.

- Livonia, MI, USA

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