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really awful
Crashes / Fires:
0 / 2
Injuries / Deaths:
1 / 0
Average Mileage:
64,264 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Chevrolet Impala accessories - interior problems

accessories - interior problem

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2002 Chevrolet Impala Owner Comments

problem #4

Jun 132011

Impala 6-cyl

  • miles


The contact owns a 2002 Chevrolet Impala. The contact stated that the unoccupied vehicle ignited into flames while parked. The fire department extinguished the fire yet a police report was not filed. The failure was contributed to the electrical wiring of the front driver side heated seat. The vehicle was completely destroyed. Updated 10/31/11

- Tecumseh, OK, USA

problem #3

Dec 032008


  • 128,000 miles
Heated seat shorted out, caught fire, burned driver.

- Eagan, MN, USA

problem #2

Mar 082006

Impala 6-cyl

  • Automatic transmission
  • 129,054 miles
Heated seat burned a small hole in seat and burned the back of my leg a little. I have contacted manufacture and my insurance company. The insurance company has tried to contact the manufacture and has left voice mail and has not received any response from the manufacture. The seat has not been repaired or replaced.

- Loc, VA, USA

problem #1

Nov 192004

Impala 6-cyl

  • Automatic transmission
  • miles
I own a 2002 Chevrolet imapla. It came with heated leather front seats. Last year the seat on the drivers side failed to heat. It was discovered that this had burned a hole in the leather of the seat before it quit working. It was repaired by the dealer. It worked for about a month and quit again. A second hole was burned in the leather seat in the same place and three holes were burned through the material of two coats. My wife indicated that the passenger side seat became so hot that after a couple of minutes she had to turn it off. Both seats were checked and found to be. They found to be malfunctioning. I had both seats disconnected to prevent any further damage by accident. We have subsequently learned that two of our friends have General Motors vehicles in which the heated seats failed. They did not have them repaired or replaced because of the cost. My concern is one of safety. It seems to me that if it got hot enough to burn through leather, and burn holes in my coats, it could be extremely dangerous and could cause an accident as well as extensive damage to the vehicle. Both my secretary and my daughter had indicated that they would like to have heated seats in their vehicles. I have told them of my experience. I am very concerned for the safety of persons who do go to the expense of having these kinds of seats installed in their cars.

- Elkhorn,, NE, USA

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