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Ratings on over 1,000 new & used models going back 5 years, from the Center from Auto Safety. Learn more about The Car Book 2018 here.

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10.0

really awful
Crashes / Fires:
0 / 2
Injuries / Deaths:
1 / 0
Average Mileage:
86,750 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Chevrolet Impala accessories - interior problems

accessories - interior problem

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2002 Chevrolet Impala Owner Comments

problem #4

May 012015

Impala

  • 89,000 miles

A D V E R T I S E M E N T S

The spring on the driver seat broke not very heave peaple driving the car. Body of the car I have 2 Impala 2002 and 2004 both are rusting under the doors and at the quarter panels I look at all Impala around the age of both of mine and 90% of the are rusting in the same spots. My cars were rustproofed and underneith it is a mess you cant hardly get a jack under both of them. I keep them garage kept since we got both of the I will never own a Impala again.

- Burbank, IL, USA

problem #3

Jul 032017

Impala 6-cyl

  • miles
The contact owns a 2000 Chevrolet Impala. The contact smelled an abnormal burning odor and noticed smoke coming from the seat. The contact pulled the vehicle over to the side of the road and exited the vehicle. The contact noticed flames inside the vehicle. The fire department was contacted and extinguished the flames. A police report was filed. The vehicle was towed to her residence. The dealer and manufacturer were not contacted. The failure mileage was unknown. Updated 11/07/17

- Hesston, KS, USA

problem #2

Jul 312008

Impala 6-cyl

  • 130,000 miles
I bought this car 4 years ago and I did not have problems till this happened, the car don't want to star in several times, im already pissed off and I don't really know what to do with it, cuz I know that nobody is going to buy it like that; I like the car but this is inoperable!!!!

- Reseda, CA, USA

problem #1

Dec 032008

Impala

  • 128,000 miles
Heated seat shorted out, caught fire, burned driver.

- Eagan, MN, USA

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