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Ratings on over 1,000 new & used models going back 5 years, from the Center from Auto Safety. Learn more about The Car Book 2018 here.

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10.0

really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
69,505 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Chevrolet Impala body / paint problems

body / paint problem

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2002 Chevrolet Impala Owner Comments

problem #5

May 012015

Impala

  • 89,000 miles

A D V E R T I S E M E N T S

The spring on the driver seat broke not very heave peaple driving the car. Body of the car I have 2 Impala 2002 and 2004 both are rusting under the doors and at the quarter panels I look at all Impala around the age of both of mine and 90% of the are rusting in the same spots. My cars were rustproofed and underneith it is a mess you cant hardly get a jack under both of them. I keep them garage kept since we got both of the I will never own a Impala again.

- Burbank, IL, USA

problem #4

Sep 242015

Impala

  • miles
Got into the car from work drove less than two miles went in the house for about 20 minutes got back in the car drove about a mile and a half to get food got back in car returned to prior location delivery food to my mom went inside house bout 5 minutes later a passerby bang on the door to notify us that the car was on fire use a fire extinguisher couldn't put it out proceeded to call the fire department

- Springfield , TN, USA

problem #3

Jun 252015

Impala

  • 179,523 miles
I was standing outside of the vehicle, watching the gauges on the instament cluster going up and down, like they were loosing power, then both air bags exploded!,shattered the windshield and dashboard! I just cant believe that happened if I or my loved ones had been going down the road!!! well I dont want to think about that but, the piont is the system failled. And if I had hit a wall or something and been killed it would have looked like the air bags worked properly. This car was in my drive ideling, in park no one even touching it!

- Fairview Heights, IL, USA

problem #2

Feb 122014

Impala

  • 79,000 miles
I had just dropped my 8 year old son off at school, and I was headed to work. The car cut off while I was sliding on very thin ice. I could not steer away from the back of a pick up truck. The driver drove off before I could even exit the car. The air bag did not deploy and I had to have the car towed to my house. I have not been able to get it started since. I have had several mechanics look at it but none could fix the problem. I am a single parent who lives paycheck to paycheck. I just bought the car in October. I do not have the money to keep pouring into this car. I know there is manufacturing problem but I do not have the money to have it towed to a dealer, much less the money to have it fixed. All I want to have my car back on the road running.

- Philadelphia, PA, USA

problem #1

Jul 012001

Impala

  • Manual transmission
  • miles
There is a knocking noise coming from the roof top of the vehicle when the vehicle has set in parking when the temperatures are high and/or hot. Dealership is aware of problem.

- Haines, FL, USA

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