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definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
36,750 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Chevrolet Impala body / paint problems

body / paint problem

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2002 Chevrolet Impala Owner Comments

problem #4

Sep 282008


  • 87,000 miles


I have a 2003 Chevy Impala and it is a maintenance nightmare. The latest issue is I have found a large puddle of water on the passengers side after the rain. A google search shows others are having the trouble with various years. I am told this is a common problem with Impala's and is really unacceptable. Besides having to replace all the hubs, the car literally ate tires for the first 2 years I owned it but have found tires that last more then 4000 miles and last the paint is not staying on the car. I cannot find any recalls and I know several trucks that the paint is pealing off and the owners are told to bad by the dealer. I hope there are lots of people are complaining so a recall can be done. I could literally swim in the water from the rain that came in. Oh almost forgot the drivers side power window is randomly working as well.

- Deer Isle, ME, USA

problem #3

Oct 162006

Impala 6-cyl

  • Automatic transmission
  • 30,000 miles
The head lights on my 2002 Impala are getting water in them causing electrical and safety problems. Steam - moisture gather in the lights and we are not able to see the road. This ia a defect that is on every 2002-2003 Impala I have seen, GM refuses to replace or even recognize the problem, they and the dealer I purchased from said its not considered a defect unless it is a recall, I was told until a major accident happens that they will not consider it a safety issue. I told them when the lights get hot the water in the head lights turn to steam fogging up the lights preventing me from seeing the road when driving at night, they (the dealership) said well you should drive only during the day. This is also causing other electrical problems with turn signals not working sometimes and hazards not working not to mention having to replace a bulb everytime it gets wet. This happens all the time when we wash our car or get into bad weather. I believe this should be a recall... GM refuses to handle this problem until we have multiple fatal accidents around the country? not smart there are alot of people on our streets and highways that are being put at risk.

- Ontario, CA, USA

problem #2

Oct 112006

Impala 6-cyl

  • Automatic transmission
  • 30,000 miles
A state inspection @30,000 miles revealed a bad upper control arm, left and right inner tie rod ends and both motor mounts. My mechanic feels as though these part failures are very premature and were caused by a very loose steering rack. He told me that I should contact someone to see if there is a repair bulletin for this problem. I don't think a car should need that kind of front end work a 30,000 miles. I'm also concerned that my wife, who drives the car on a daily basis, is at risk while driving herself and our 2 kids to and from their daily routines. Please let me know if anything can be done to correct this problem as soon as possible!! thank you!!

- Springfield, PA, USA

problem #1

Jul 292002


  • Automatic transmission
  • miles
Consumer stated that the windshield has a dense glare which causes eye strain and fatigue hazard while driving.

- Aiken, SC, USA

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