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really awful
Crashes / Fires:
7 / 3
Injuries / Deaths:
6 / 0
Average Mileage:
75,029 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Chevrolet Impala electrical problems

electrical problem

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2002 Chevrolet Impala Owner Comments (Page 12 of 12)

« Read the previous 20 complaints

problem #20

Aug 302007

Impala 6-cyl

  • Automatic transmission
  • 70,000 miles


Security light coming on and passlock failure. I would like to know why GM is not fixing this problem when so many people are having them. My security light will only go off if I shut the car off and restart it. The lights blink, and from what I am hearing, soon I will not be able to start my car.

- Fairfield , PA, USA

problem #19

Jan 152007

Impala 6-cyl

  • Automatic transmission
  • 40,000 miles
The contact owns a 2002 Chevrolet Impala. While driving at any rate of speed, the head lights would shut off without warning. The contact stated he would have to turn headlights from high to low, to get them to illuminate. The dealer stated that they have never heard of the failure. The failure mileage was 40,000 and the current mileage was 46,000.

- Robesonia, PA, USA

problem #18

Jul 042006

Impala 6-cyl

  • Automatic transmission
  • 78,000 miles
Several times I would go to start my car and the security light would be on in the message center. The car would not start. It did nothing like a dead battery. I would wait about 15 minutes and try again. Sometimes it would start sometimes it wouldn't. it was doing this 2 or 3 times a week. On Sept. 9, 2006 I came out from shopping and it wouldn't start. I waited for 15 minutes and still nothing. I did this for an hour. Then I called a friend to come and get me. I went back to my car which is a 2002 Impala, the next day, still nothing. The next day, still nothing. I called a tow truck to the dealer to get it fixed. Also my power door locks had quit at the same time. I was told I had to give them $100 just to look at it. 3 hours later they called and said that I could pick up my car. Total cost towing $59, dealer $496.95. I am disabled and only get $600 a month from disability. Now I have no money for my living expenses for the month but the car is still doing the same thing. On the 1st of Oct. I went out to start my car and guess what it won't start. Since this was a Sunday I called the dealer on Monday morning to tell them that it was not fixed. It was still doing the exact same thing that it was before they supposedly fixed it. By the way when they supposedly fix it they replaced the bmc. Now they want another $100 to look at it again. The part was guaranteed but not labor, I could not afford another bill like the last one, I just hope it starts when I go to the dr. It starts only when it wants to. My husband just had brain surgery, I have had 5 surgeries on my spine, I need a car that I can depend on to start. Never had a problem with it. I will hold Chevrolet responsible if any thing happens to my husband or my self because the car won't start. After I took the car to the dealer I came home, looked on the internet under Chevrolet Impala 2002 and found 100's of service bulletins on the very same problem. Why isn't any thing being done about this.

- Dayton, NV, USA

problem #17

Jul 042007

Impala 6-cyl

  • Automatic transmission
  • 44,900 miles


Was waiting in terminal for my ferry home...tried to start car when asked to move onto ferry...nothing car would not start.. just dead...tried to start with two different luck.. called bcaa.. missed ferry...finally back in car to wait for aaa talking to husband who asked if windows worked and radio? yes windows did but hadn't tried radio...went into car turned on ignition to start radio and car started right hesitation...had to leave on while waiting for last ferry home and during the trip across the home turned off car...tried to start problem started first time...still haven't found out what the problem was and how to fix it.

- Pender Island, 00, USA

problem #16

Feb 052005

Impala 4-cyl

  • Automatic transmission
  • 100,000 miles
My car was running one day when I was in a store and I came out and got in and it was dinging and lights were flashing radio didn't work fan was not as strong as usual. And once in awhile I won't even have lights unless I hold in the brights switch. But that was just the start it got more frequent that this would happen then, it wouln't start I would try for hours to get it to start I would have to disconnect the battery and wait and then even after doing this it might not start. And then just driving down the road it will ding and flash raid shuts off says "locked" what what is this now. So I will stop shut off wont start, finally starts then none of the gauges work or radio or even the A/C. I have lost two jobs because of my car not starting and being late for work or not being able to make it cause it wont start. Now I have taken it to about ten dealer ships, well every place tells me same thing there is nothing wrong with your car. May 30,2007 was the worst time with my car, it was raining really hard, my car started to act up like usual my A/C wouldn't work it was really humid and about 85 degrees and I got to a town and shut off the car and disconnected the battery as usual also and nothing happen and this went on for 2 hours and still nothing happened the worst part about this is I had my 6 month old daughter with me, my fiance is out of town we are an hour from home and my friend has a flat tire and my parents on vacation I had no ride or any body to call and I couldn't call a tow service because I only had $10 to my name I had to bundle my daughter up in her blanket and start walking home, I walked for about 20mins before any one stopped to pick us up. I am so sick and tired of this happening and would like this problem to be resolved but I don't think it should have to be at my expense when it obviously is not just happening to me! please please help me !! I just don't know what to do!!! akl

- Remer, MN, USA

problem #15

Mar 272007

Impala 6-cyl

  • Automatic transmission
  • 63,500 miles
Car does not turn over. Every six months or so the car does not turn over. There were no indications that it would not start. Aaa was called and stated it was the starter. Next morning, car started right up. Diagnostic test indicates that it is electronic.and should be a recall. Diagnostic codes P1626, 1064.

- North Wales, PA, USA

problem #14

Nov 262006

Impala 6-cyl

  • Automatic transmission
  • 81,555 miles


The following matter is a potential disaster waiting to occur. I have informed GM by mail and telephone. I have went to the Chevy dealer only to come out with my key five hand held transmitter to stop working. I have sent letters to the dealership that sold me the car. T the security system shuts down the vehicle at random times automatically. Continuous problems: Security light on message center continues to flash security service vehicle soon, - battery the security system automatically, continuously attempts to shut down my car this security system also unlocks my trunk the handheld transmitter does not work after replacing the battery after the Chevy dealer checked the problem I have to unlock the doors manually the lights flash and the message on the radio panel says locked I cannot use my car, it will not start - engine light comes on - all lights go out while driving, this faulty "pass lock theft deterrent" system, automatically comes on and shuts my car down when I pull over to the side of the road and turn the engine off. It will not turn on again, only the check engine light comes on. I had the car inspected today at a Chevy dealership and the results was, " replace the control module at $325, first, then I can program the key five transmitter." Replaced transmitter battery and car battery I conclude that GM has the monopoly on vehicle parts and service all in the name of technology and cost the consumer a tremendous amount of repairs on top of the cost for the vehicle. Consumers should not have to pay for a service that they cannot repair at any shop in town. For instance, I can take my transmission issues to almost any transmission shop, however, I cannot take my manufacturer built- in security system to any shop. They will not touch it just because it is manufacturer built. I want the laws changed.

- Memphis, TN, USA

problem #13

Oct 302006

Impala 6-cyl

  • Automatic transmission
  • 40,080 miles
Driving when all warning lights came on, then the battery light stayed on for a short period. It did not effect the car performance but it did reset the clock on the radio as if the battery had been disconnected. Another time the traction control and ABS brake lights flashed and the radio pulsed. The security light remained on as I was moving forward out of a driveway the vehicle stalled but immediately restarted and all the lights cleared.

- Depew, NY, USA

problem #12

Sep 012006

Impala 6-cyl

  • Automatic transmission
  • 127,500 miles
2002 Impala ls with serious electrical problems. The first problem started with the turn signals going out. Then the radio would not go off even when the keys were out and doors locked, and sometimes does not work at all. Automatic door lock no longer works. When trying to start the car, I have to turn the key several times and then wait for it to finally start. The interior lights flicker. The headlights don't always work - I try not to drive at night because I never know when they'll go out. The instrument panel works about half the time, so I don't know how much fuel I have or how fast I am going. The message display goes between "security", "high beam out", "service engine soon", when it's working. There seems to be a new electrical component that goes out each day.

- Columbus, OH, USA

problem #11

Aug 212006

Impala 6-cyl

  • Automatic transmission
  • 46,000 miles
Car would not start. Thought it was the battery or possibly the alternator, but it turned out to be a failed body control module (BCM). Our car had only 46,000 miles when this occurred. There should be an official recall on the BCM given the numerous bulletins and complaints concerning the BCM before someone's loses his or her life as a direct or indirect result of its failure.

- Cincinnati, OH, USA

problem #10

May 312006

Impala 6-cyl

  • Automatic transmission
  • 48,000 miles


: the contact stated the headlights failed without warning. The dealership was unable to duplicate the problem. The manufacturer has been alerted. Updated 6/16/2006 - when the high beams were used the dash lights went dark.

- York, PA, USA

problem #9

Dec 012005

Impala 6-cyl

  • Automatic transmission
  • 57,000 miles
Body control module (BCM) failed after 57,000 miles. The other computer that resides in the same housing is covered by a 80,000 mile warranty, where as the BCM is not. There are numerous tsb's that are posted concerning failure of the BCM. There are many people who have similar problems and many sources are available by researching the internet. The technician at the dealership even said that "Impala are notorious" for problem with the BCM. General Motors says that it is not covered and therefore will not cover the replacement costs of the BCM. If so many people are having problems with this year model (2002 Impala ls) then why hasn't anything been done by them. I am thankful that my car did not shut off on the highway and did so in my parking lot.

- Great Mills, MD, USA

problem #8

May 012004

Impala 6-cyl

  • Automatic transmission
  • 5,000 miles
2002 Chevy Impala ls car stalls at highway speeds, often after hitting large bump, resulting loss of power brakes and power steering is dangerous. Full text of correspondence with GM, postings on line and search of tsb is available.

- Long Beach, NY, USA

problem #7

Jul 152002


  • miles
Problem with message center, security lite comes on then battery lite, then service vehicle soon, then air conditioning would not turn on, started funny, did not start turning over when I first turned the key it started to turn over about 1 sec after turning the key and started ok then. All of this happened a the same time for the first time. Prior to this I reported a popping/snapping noise when you turned the key. The chev dealer said this was normal (3 weeks prior to the problem).

- Glendive, MT, USA

problem #6

Jul 012005


  • miles
Headlites go dim and then get brighter, this happens off and on, by themselves.

- Glendive, MT, USA

problem #5

Jul 032005

Impala 6-cyl

  • Automatic transmission
  • 66,000 miles
The rear of the vehicle caught on fire. The engine was not destroyed, but the seats were down to the wires. The vehicle had just been parked when he noticed a spark come from the rear driver side. The vehicle has not been inspected, but the insurance company states they are going to inspect it. The back windshield shattered before this, approximately three months prior. The vehicle was idling erratically before the vehicle caught on fire. The manufacturer has not been contacteed but according to the dealership they have to determine if the vehicle is still under warranty. The fire department did respond. They thought it might be because of electrical wiring. The police did respond, but did not file a report. This happened July 3, 2005.

- Conneaut Lake, PA, USA

problem #4

Nov 182004

Impala 6-cyl

  • Automatic transmission
  • miles
Both left and right hub bearing assembly have been diagnosed as loose. An independent repair shop advised that both need to be replaced before an alignment could be performed. John wigant of walker Chevrolet told me, prior to a written statement, that both sides exhibit a worn out diagnosis, but that only one side should be replaced now and that the other might never need to be replaced or it could get worse. In a written statement from john wigant of walker Chevrolet, I was informed that only the passenger side bearing should be replaced. I have had other problems with rotors that literally shook my front end and steering column during the warranty period of 36,000 miles. And the intermediate shaft has been repaired and replaced 3 times. The last time it was reported on November 18, '04 and not repaired until December 30, '04 at 53,267 miles. I have been advised that replacing these hub bearings will cost me about $1,000 to repair. I have read another complaint in NHTSA files that a same year Impala front wheel or axle fell off and caused a driver to veer off the road. I feel that the past rotor and intermediate shaft problems have exasperated this wear and caused it to be a bigger problem. I have had problems with the electrical system, speedometer cable, radio, and rear window. All have been serviced, but continue to exhibit the same problems that existed before repair or replacement.

- Franklin, TN, USA

problem #3

May 012002

Impala 6-cyl

  • Automatic transmission
  • 316 miles
My 2002 Chevy Impala ls has had a problem, since buying it in May 2002, with the headlights dimming to the point of cutoff then coming back to full intensity in a rapid fashion. I have had the alternator, battery, belts, cables/wires checked but to no avail. I do notice that if I accelerate sharply, over 3000 RPM, the problem goes away for a while, suggesting there is a charging problem. This problem is intermittent, but is increasing in frenquency as my odo reaches 23,000 miles.

- Gloversville, NY, USA

problem #2

May 092003


  • Automatic transmission
  • 34,860 miles
I wanted him to check my driver side back door because it wouldn't open very easily at times, and the window to that same door would not open at times. Also, my trunk wouldn't open when one would use the trunk release button at times. I also had him check my dimming headlights, my steering which had a jerk in it when I went around curves, clicking sound in engine and an over all check since my warranty is about to run out in 1,000 miles. Turn out-after leaving the dealer my air conditioner was humming like a helicopter, my brakes were horrible and grinding and the car feels like it has no get up and go power. I took my car to brake check after leaving because when the dealer did the overall check of my car they said I needed a front brake job. And they wanted to charge me over $200 dollars. The dealer told me it was not covered under my warranty. Well brake check took off all four tires and found that my problem was due to left and right caliper problems on the inboard side and left rear hard wear problems and wear on the outboard side. The caliper is engaging but not disengaging and caused my pads to wear out and my rotors are ate up. The pads are not worn evenly which is definitely a sign of caliper problems. Also, the dealer upon the overall inspection of my car said that my intake gaskets were ruined and leaking coolant. They said they replaced them, however I am afraid that there is further damage to my vehicle that they are not telling me, just like my brakes. Due to the fact that steve at lone star told me that it was caused due to lack of oils changes and gil said it was a problem with the gaskets being improperly seated from the factory or just a defect in the gasket. Well is this why my car has no get up anymore? my car also made a grinding sound when hitting bumps under the right front fender area that nothing was done about and my headlight problem they said was due to a faulty battery cable.

- Dobbin, TX, USA

problem #1

Mar 132003

Impala 6-cyl

  • Automatic transmission
  • 4,092 miles
The car stalls on the freeways or side streets without any warnings, and I lose control the power of the car and the brakes. It happened several times and the dealers are not able to repair it.

- Glendale, CA, USA

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