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really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
63,069 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Chevrolet Impala electrical problems

electrical problem

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2002 Chevrolet Impala Owner Comments

problem #13

Nov 012013

Impala 6-cyl

  • Automatic transmission
  • 157,681 miles


The contact owns a 2002 Chevrolet Impala. The contact stated that the key became dislodged from the ignition switch while the vehicle was in motion. The failure occurred numerous times intermittently. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 157,681. Updated 12/9/14 the consumer stated the key could be removed from the ignition at any time, and the vehicle would remain running. The engine has been rebuilt twice. Updated 10/5/15

- Akron, OH, USA

problem #12

Oct 052014


  • 92,000 miles
The contact owns a 2002 Chevrolet Impala. While driving 30 mph, the engine shut off after driving over a bump. The contact was able to restart the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 92,000.

- Bayside, NY, USA

problem #11

Jun 132012

Impala 6-cyl

  • 130 miles
Hello I'm deaf myself and the person that got hurt was me when that situation happen. It was something to do with the ignition switch move out of running position while driving it turn off the engine at the same time I was driving. And some time while I happen to park the vehicle and come back later the ignition switch won't turn out until about 15 min later it keep going on like that for a while and it keep turning off while driving. I had to pay near thousands out of my pocket to get that repair. I show this letter I get in the mail to my attorney. So we are hoping I can get that funds back that I has waste on that problems thank you!

- Concord , NC, USA

problem #10

Jun 302014

Impala 6-cyl

  • 126,895 miles


The car dont start. The key stuck always. Sometimes the car turns itself off when start the car

- Stockton, CA, USA

problem #9

Dec 182007

Impala 4WD 6-cyl

  • Automatic transmission
  • 145,000 miles
The contact owns a 2002 Chevrolet Impala. When the vehicle is parked for an hour or less, it fails to start. The contact stated that the ignition memory was blocked. The vehicle was taken to the dealer and they reprogrammed the computer several times; however, the failure persists. The current mileage was 149,000 and failure mileage was 145,000.

- Gary, IN, USA

problem #8

Jun 012007

Impala 6-cyl

  • Automatic transmission
  • 63,000 miles
My ignition coil (?) became stuck/frozen and would not turn - thus the car would not start. $700 later, I got a new ignition, but now my lighter doesn't work, half the lights on the dash no longer work, equipment was not bolted down under the hood and for the cost of this repair, at least the workmanship could have been a little better. This same problem has been reported on many Chevy products that I have found on line and still no recall... I guess it will take a few people dying before this turns into anything like that.

- Mayfield Hts, OH, USA

problem #7

Aug 012005

Impala 6-cyl

  • Automatic transmission
  • 55,000 miles


The contact owns a 2002 Chevrolet Impala. The contact stated that the ignition switch, alarm, and security lights have stopped working. The vehicle is disabled and fails to start. The dealer stated that she needed an ignition switch and the module replaced. The manufacturer notified the dealer where the vehicle was purchased. The dealer offered 10% off of the repair cost. The current mileage was 90,000 and failure mileage was 55,000.

- Columbus , OH, USA

problem #6

Apr 202005

Impala 6-cyl

  • Automatic transmission
  • 30,215 miles
When getting into my car I go to start my car and nothing happens. I have to wait for 10 minutes before it will start. The security lights comes on when driving down the road. It could cause a serious accident if someone did not know what to do. No one can figure out what the problem is when the car will not start and the security light is on. It is a manufacturing defect in the security system. There are several people that have the same issues with this. Some people have to wait 30 minutes before their car will start. This could put a woman in a serious situation. We need to find out what is the problem and I hope someone can help.

- Wyoming, MI, USA

problem #5

Jul 152002


  • miles
Problem with message center, security lite comes on then battery lite, then service vehicle soon, then air conditioning would not turn on, started funny, did not start turning over when I first turned the key it started to turn over about 1 sec after turning the key and started ok then. All of this happened a the same time for the first time. Prior to this I reported a popping/snapping noise when you turned the key. The chev dealer said this was normal (3 weeks prior to the problem).

- Glendive, MT, USA

problem #4

Apr 132005

Impala 6-cyl

  • Automatic transmission
  • 53,000 miles
2002 Chevy Impala the security light goes on when driving. After a short period of time when driving this way the car will not start after being turned off. A friend who has a newer Impala has had secuirty light go on while driving and the engine totally shut down. Very serious implications could arrive if on highway or bridge and car dies.

- Brick, NJ, USA

problem #3

Jun 042004

Impala 6-cyl

  • Automatic transmission
  • 64,975 miles


Vehicle fails to start - motor does not crank, starter does not engage. Tests show battery, starter, alternator circuits are good - no error codes given. Vehicle engine runs rough and the gas mileage has decreased considerably. Local mechanic states that General Motors is having a problem with the computers overwriting its own code and therefore causes problems, such as this, with the vehicle. Vehicle starts occasionaly at best. Vehicle is unreliablbe - cannot trust it to start when needed. Going to call dealer to check if there is a "silent recall" to correct the problem. Otherwise, will attempt to use NHTSA service bulletin #00214A to try to get program reloaded into vehicle's computer without charge though I expect very little help, if any, from a dealer.

- Hartland, MI, USA

problem #2

Jun 012003

Impala 6-cyl

  • Automatic transmission
  • 32,000 miles
While traveling on a residential street the car cut off without warning. The next week while on the highway traveling at 70 mph the car cut off again which was very dangerous. Once I got it started it cut off about 4 more times before I could get home. The dealer replace the fuse box. Now about 7 months later the problem is happening again. I informed gmac and they told me to go back to the dealer. I guess so they can have another chance to hurt someone this time.

- Atlanta, GA, USA

problem #1

May 152002


  • miles
At 45mph the vehicle shuts off with no warning and will not start back up. Cause unknown. Dealer notified.

- Latrobe, PA, USA

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