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really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
25,000 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Chevrolet Impala electrical problems

electrical problem

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2002 Chevrolet Impala Owner Comments

problem #3

May 102005


  • miles


The contact owns a 2002 Chevrolet Impala. While driving between 65-70 mph with the radio and air conditioning activated, the front passenger floor panel area ignited into flames without warning. There were no injuries. The passenger extinguished the flames and the fire department was not called to the scene. The dashboard and carpet sustained minor fire damage. The vehicle was able to be driven. The following day, the vehicle failed to start. The vehicle is currently inoperable and has not been repaired. The VIN was not included in NHTSA campaign id number 09V116000 (engine and engine cooling). The failure and current mileages were unavailable.

- Riverside, CA, USA

problem #2

Oct 142007

Impala 6-cyl

  • Automatic transmission
  • 75,000 miles
Intermittent flashing of all vehicle external lights. It happens everyday. Dealer diagnosed the following electrical problems: Connection at the body control module must be repaired. The passolck sensor and ignition switch must be replaced.

- Clarkston, MI, USA

problem #1

Jul 152002


  • miles
Problem with message center, security lite comes on then battery lite, then service vehicle soon, then air conditioning would not turn on, started funny, did not start turning over when I first turned the key it started to turn over about 1 sec after turning the key and started ok then. All of this happened a the same time for the first time. Prior to this I reported a popping/snapping noise when you turned the key. The chev dealer said this was normal (3 weeks prior to the problem).

- Glendive, MT, USA

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