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really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
42,821 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Chevrolet Impala electrical problems

electrical problem

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2002 Chevrolet Impala Owner Comments

problem #5

Feb 062008

Impala 6-cyl

  • Automatic transmission
  • 100,979 miles


The contact owns a 2002 Chevrolet Impala. Three days after the vehicle was purchased, the contact felt a hard vibration in the axle and also heard a cracking noise on the driver side of the vehicle. The failure occurred while driving 40 mph. The oil light illuminated and the oil was changed at 104,000 miles. Before the oil change, the mechanic stated that the oil had never been changed and that a new rack and pinion and serpentine belt were needed. The contact also experienced electrical failure that caused the vehicle to shut off completely. The dealer would not give her a carfax report after one was requested. The powertrain was unknown. The failure mileage was 100,979 and current mileage was 105,840.

- Columbia, SC, USA

problem #4

Feb 242008

Impala 6-cyl

  • Automatic transmission
  • 113,126 miles
The contact owns a 2002 Chevrolet Impala. The contact stated that the traction control ABS indicator illuminated on the instrument panel. While the contact was driving at an unknown speed, the brakes automatically activated as if the pedal were depressed. The vehicle was taken to the dealer for repair, but the failure recurred a week later. The contact was scheduled to take the vehicle back a third time to be repaired. He placed the key in the ignition and the vehicle would not start. The current mileage was 13,000 and failure mileage was 12,800. Updated 05/05/08. The igntion switch was replaced. The consumer stated a sensor and wiring harness were replaced.updated 05/05/08.

- Adelphi, MD, USA

problem #3

Jul 152002


  • miles
Problem with message center, security lite comes on then battery lite, then service vehicle soon, then air conditioning would not turn on, started funny, did not start turning over when I first turned the key it started to turn over about 1 sec after turning the key and started ok then. All of this happened a the same time for the first time. Prior to this I reported a popping/snapping noise when you turned the key. The chev dealer said this was normal (3 weeks prior to the problem).

- Glendive, MT, USA

problem #2

Dec 202002

(reported on)


  • miles
An unconnected wire rendered the vehicle antilock brake system inoperable which in turn resulted in an accident.

- Concord, OH, USA

problem #1

Feb 202002


  • miles
Consumer returned to her car which was parked in a parking lot to find it on fire, consumer states the problem occurred due to faulty wiring.

- Gulfport, MS, USA

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