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really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
74,433 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Chevrolet Impala exhaust system problems

exhaust system problem

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2002 Chevrolet Impala Owner Comments

problem #5

Jun 102009


  • 96,000 miles


Safety recall # 09047: Oil drip from 2002 Impala 3.8L engine may cause fire when deposited on exhaust manifold and may spread to spark plug wire channel and beyond. Date of defect recall is conspicuously missing but I received this notice the week of June 8, 2009, I called dealer on June 10, 2009. Dealer is stating that they are backed up in doing the repair due to lack of parts to fix the problem. We are driving cars that are just waiting to go on fire and this is not the only time this type of potential fire problem has been addressed on these specific engines.

- Webster, NY, USA

problem #4

Jun 242008


  • miles
Brown milky film in the radiator was diagnosed as being caused by a leaking intake manifold gasket. Replacement of the gasket did fix the problem. Based on internet searches and dealer information, this is a very common problem.

- Cuyahoga Falls, OH, USA

problem #3

Apr 082009


  • 170,000 miles
As I was attempting to start my vehicle that morning I heard a loud boom and saw smoke coming from under the hood. When the hood was raised, the engine was in flames. We had to call the fire department to extinguish the fire.

- Gramercy, LA, USA

problem #2

Mar 262009


  • 96,000 miles
I was driving my car and all of a sudden I lost acceleration. My car felt like it didn't have any power. So when I press on the gas, I have to have the pedal almost to the floor to get my car to go. My husband is a mechanic and he checked out the fuel pump and fuel filter and hooked the car to the computer at work to find out what the problem could be and nothing came back. So we got online and started looking up defects in Impala's and for the 2002 Impala, they have had to replace the catalytic converters because of them being defective. My car has 96,000 miles on it so according to the internet information I have gathered, my car should be fixed for free at a Chevy dealership.

- Heyworth, IL, USA

problem #1

Jul 102002

Impala 6-cyl

  • Automatic transmission
  • 10,164 miles
02' Chevrolet Impala. Using three different confined space monitors I have found continuing presence of carbon monoxide and methane emissions in the interior/cab of my vehicle. GM has inspected the vehicle and has also found the presence of vehicle emissions inside the vehicle but, they contend the amounts are within epa standards. The problem is on going and continues to be a health risk for my family. Frequent headaches and fatigue are often affects after operating the vehicle. Nausea has occurred after lengthy trips in the vehicle. We have resulted to driving with the windows down to help aleve the effects on the carbon monoxide, but this isn't the solution. The emissions also creates an odor that clings to your body. What can I do?

- Hoboken, GA, USA

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