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really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
78,425 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Chevrolet Impala fuel system problems

fuel system problem

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2002 Chevrolet Impala Owner Comments

problem #9

Jul 052013

Impala 6-cyl

  • 133,000 miles


My son went to jump start the car and when he tried to start it the engine blew up. The intake manifold flew off in multiple pieces. Had car towed to my mechanic and found out the cylinder was dead due to the explosion. Though well the car had a lot of miles, so I thought it was just its time. So we decided to buy a re-manufactured motor because we had put some work into the car and my son and I though that would be a good choice. Everything was great with the new motor till November 30th 2014 when we needed to jump start the car, and the engine blew again this time taking out the fuel line along with the new intake manifold and the engine cover. The car starts on fire and luckily the flying parts missed my sons girl friend by inches as they flew by I know now somethings up. And I find that GM had defective fuel regulators that were recalled (04V090000 recall#) on the 2000 models with the 3800 series 2 engine. Now I know why my engine blew because the fuel regulators are poor design. No car no matter how old are how many miles should blow an engine when you jump start it. Batteries yes engines I would think never but what happen to me is the same as the recall notice and I am thank full no one was hurt.

- Orlando, FL, USA

problem #8

May 012013

Impala 6-cyl

  • 136,500 miles
This is a continuing problem. When I start my car and drive it down the road, sometimes, but not always, the idle will not come down from high idle. I can do up to 45 mph and never touch the accelerator. If I tap the accelerator to release the high idle, it works sometimes. Usually thought, I have to stop the car and cut the engine off, wait a few seconds, and restart it. That usually, but not always fixes the idle problem. If it continues to high idle, I have to repeat the stop and start scenario.

- Pantego, NC, USA

problem #7

Nov 272013

Impala 6-cyl

  • 229,325 miles
My gas gauge stop working and I was not able to tell how much gas was in the vehicle. Fuel gauge read inaccurately. I would put gas in the car and fill up tank and barely drive more than 20 miles and the fuel gauge would indicate "empty". I was told by penske that they were unsure as to what would cause this issue and that I wouldn't be able to get the issued repaired. I have ran out gas several times since the first incident.

- Indianapolis , IN, USA

problem #6

Jan 012012

Impala 6-cyl

  • miles


Car cranks when it wants too it cranks up and sometime is does not.

- Richmond, TX, USA

problem #5

Apr 252010


  • 92,000 miles
The contact owns a 2002 Chevrolet Impala. The contact stated the gas gauge does not read the fuel levels properly. While driving the vehicle, the fuel gauge would drift indicate that the fuel tank was full and then it would display half full and empty within minutes. The contact took the vehicle to a mechanic who stated that the fuel gauge sender and wiring had failed. The VIN was rejected from the system. The failure mileage was 92,000 and the current mileage was 98,000. Updated 06/13/11 updated 1/19/2012

- Novi, MI, USA

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problem #4

Feb 192009

Impala 6-cyl

  • Automatic transmission
  • 47,000 miles
The contact owns a 2002 Chevrolet Impala. When the vehicle is traveling or accelerating from a stop, the vehicle jerks. The jerking stops when the accelerator pedal is released. The vehicle was taken to the dealer for diagnostic testing and they found no failures. A mechanic stated that there was a low fuel surge and advised the contact to take the vehicle back to the dealer. The dealer stated that the diagnostic would cost $90 and there were no recalls available. The failure mileage was 47,000 and current mileage was 58,000. Updated 062909 updated 07/01/09.

- Ontario, CA, USA

problem #3

May 012004

Impala 6-cyl

  • Automatic transmission
  • 5,000 miles


2002 Chevy Impala ls car stalls at highway speeds, often after hitting large bump, resulting loss of power brakes and power steering is dangerous. Full text of correspondence with GM, postings on line and search of tsb is available.

- Long Beach, NY, USA

problem #2

Jan 062004


  • 28,000 miles
During cold weather months the consumer could smell fuel fumes inside the vehicle. The cause has yet to be determined. The dealership has been notified.

- Marblehead, MA, USA

problem #1

Mar 212003

Impala 6-cyl

  • 35,000 miles
The vehicle's gas tank would not fill because air had gotten in the tank. The dealer has been notified. One must hold the gas nozzle away from the filler tube and restrict the flow. The tire and fuel system/tank/injectors were replaced. There was a rattle sound coming from the engine due to the injectors the vehicle would stall. After the engine is hot, the next time the vehicle would turn over but no start and run rough. The fuel gauge fluctuated(not giving actual amount). The solenoid was replaced due to hanging by the hose retainer. Scc

- North Royalton, OH, USA

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