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Ratings on over 1,000 new & used models going back 5 years, from the Center from Auto Safety. Learn more about The Car Book 2018 here.

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2.9

hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
48,000 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Chevrolet Impala steering problems

steering problem

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2002 Chevrolet Impala Owner Comments

problem #1

Jan 052004

Impala 6-cyl

  • Automatic transmission
  • 48,000 miles

A D V E R T I S E M E N T S

My wife bought a 2002 Impala and we both love the car. But recently it has had a clunking in the steering column. I am a mechanic and know that it could be a faulty intermediate shaft. Why is there no recall for this problem" I have researched these archives and have seen many similar complaints. Even some failures. Why are dealers not willing to do any repairs for the clunking noise"

- Campbell, CA, USA

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