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hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
62,701 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Chevrolet Impala windows / windshield problems

windows / windshield problem

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2002 Chevrolet Impala Owner Comments

problem #6

Jul 142011


  • 60,544 miles


The contact owns a 2002 Chevrolet Impala. The contact stated that the front drivers window failed and would not roll up or down. The vehicle was taken to an authorized dealer on several occasions, where the contact was informed that the window regulator failed. The dealer replaced the window regulator, but the failure recurred. The manufacturer was made aware of the failure. The vehicle had not been repaired again. The failure mileage was 60,544 and the current mileage was 81,000. Sm.

- Agden , UT, USA

problem #5

Feb 252010


  • 70,000 miles
I purchased the vehicle used from another dealer in 2003. I started experiencing problems with the security system in November 2005, it would not start sometimes light would flash and after 20 minutes it starts. The problem went away until last November, and then it would do it about 2-3X a week. In February 2009 I had to replace my lower intake manifold gasket, water pump and battery. The summer 09 I had to replace the radiator due to a hairline crack in it. The security system starts to intermittently not start the vehicle again in late Sep. 09 about 2-3X per week. In Jan.2010 the vehicle doesn't start for me one day after coming out of the grocery store for 25 minutes. Since then it does it every morning when I go to take my child to school and I have to wait 10-20 minutes. I took the vehicle to the GM dealer and was told they weren't familiar with this problem and I needed $950 for parts and labor to replace the ignition switch and the BCM. I had the ignition switch replaced by another mechanic and that was not the problem and the vehicle is still doing the same thing. It's frustrating for me and my child. It's scary and dangerous. I'm so afraid that one day or night it may not start and I'm stranded in the streets and may be subjected to a crime or death. I don't drive it at night unless it's an extreme emergency now and this is such an inconvenience. I have to pay for rides at times to get my child to and from school when this car decides not to start so my child won't be late for school or getting picked up from school. I've also had to replace my windshield wiper motor and my driver's side door window regulator.

- Southfield, MI, USA

problem #4

Oct 042002


  • 60,303 miles
My window regulator keeps snapping. This is the second one that I purchase in one year at the cost of $300 each time to repair. The repairman said that he believe that the window is to heavy for it. Each time I get it repaired, they said that they get a lot of them to fix.

- Forest Park, GA, USA

problem #3

Sep 092007


  • Automatic transmission
  • 66,000 miles


While driving, the passenger window fell down into the door frame causing such a loud noise and startling me while driving I nearly crashed my car, leaving my child exposed to the weather and other things.

- San Bernardino, CA, USA

problem #2

Dec 222004

Impala 6-cyl

  • Automatic transmission
  • 84,500 miles
I noticed that my transmission shifts very hard when it warms up. I took to Chevrolet dealer, they changed my transmission mounts, and dog bones. I paid quite a few dollars and my vehicle still has this same problem. The vehicle has 85,000 miles, but I, ve maintained the vehicle very well. I, ve also had problems with my steering play.the dealer changed some parts in the assembly which is better. I'm a mechanic and I don't beleive that there was anything wrong with my drivetrain mounts, but it's in the transmission. I paid alot of money and still have the same problem. Since owning the car I had problems with the drivers window. The motor was changed once under warranty now it's doing the same thing again. The problem is it will go down but won't go up sometimes.

- Hinesville, GA, USA

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problem #1

May 092003


  • Automatic transmission
  • 34,860 miles
I wanted him to check my driver side back door because it wouldn't open very easily at times, and the window to that same door would not open at times. Also, my trunk wouldn't open when one would use the trunk release button at times. I also had him check my dimming headlights, my steering which had a jerk in it when I went around curves, clicking sound in engine and an over all check since my warranty is about to run out in 1,000 miles. Turn out-after leaving the dealer my air conditioner was humming like a helicopter, my brakes were horrible and grinding and the car feels like it has no get up and go power. I took my car to brake check after leaving because when the dealer did the overall check of my car they said I needed a front brake job. And they wanted to charge me over $200 dollars. The dealer told me it was not covered under my warranty. Well brake check took off all four tires and found that my problem was due to left and right caliper problems on the inboard side and left rear hard wear problems and wear on the outboard side. The caliper is engaging but not disengaging and caused my pads to wear out and my rotors are ate up. The pads are not worn evenly which is definitely a sign of caliper problems. Also, the dealer upon the overall inspection of my car said that my intake gaskets were ruined and leaking coolant. They said they replaced them, however I am afraid that there is further damage to my vehicle that they are not telling me, just like my brakes. Due to the fact that steve at lone star told me that it was caused due to lack of oils changes and gil said it was a problem with the gaskets being improperly seated from the factory or just a defect in the gasket. Well is this why my car has no get up anymore? my car also made a grinding sound when hitting bumps under the right front fender area that nothing was done about and my headlight problem they said was due to a faulty battery cable.

- Dobbin, TX, USA

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