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pretty bad
Typical Repair Cost:
Average Mileage:
60,500 miles
Total Complaints:
4 complaints

Most Common Solutions:

  1. change the gauge cluster pc board (2 reports)
  2. not sure (2 reports)
2004 Chevrolet Impala accessories - interior problems

accessories - interior problem

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2004 Chevrolet Impala Owner Comments

problem #4

Jun 172010


  • Automatic transmission
  • 102,000 miles


The problem you have is with almost all GM products in this year range. I bought 2004 Impala which had problems with the cluster. Only the speedometer read correctly. I was looking for harness problems along with anything else you can imagine After some research, I found there is a revised design on the meter movements. The old design is going to fail, just when is the question The new stepper motors which drive the gauges need to be the "updated X25 168" units. There are a number of folks on ebay that sell either the service, or the steppers. My repaired cluster was under $100 including shipping. If you would like to replace the steppers yourself, the repair itself seems pretty easy. You need a soldering iron and a couple of hours. The cluster was quite easy to remove and reinstall. I hope this helps. GM should have accepted the blame. There are millions of cars out there with this faulty design. Ron

- , Port Allen, LA, USA

problem #3

Oct 182007

Impala V6

  • Automatic transmission
  • 52,000 miles

The speedometer started acting up a year ago, wasn't reading accurately. Now it doesn't work at all. Then the temperature gauge quit working. Then the fuel gauge reads incorrectly about 5 % of the time. When slowing down, a ticking noise is heard from the speedometer. From the other complaints, this sounds like a chronic problem with Chevy's parts. I think they should recall to fix the problem.

- , 3863 Greenwich Rd Norton, OH, USA

problem #2

Jun 222008

(reported on)

Impala 3.2L V6

  • Automatic transmission
  • 60,000 miles

First noticed the problem on my way home from work. My temp gauge was not working. I replaced one of the sensors. Next day, the gauge went right to the red. Had to take the day off and get it to a shop. Noone could pinpoint the problem. They wanted to to leave the car so they could tear it apart. NO WAY!! Their temp gauge showed that the car was not overheating so I left. A couple of weeks ago, the speedometer started going haywire. Said I was going 60mph when I was stopped. Have appointment to take to a Chevy dealer to get official word that it is the electronic cluster. I did buy the extended warranty so hopefully it will be covered under that. Will now more this week. I filed a complaint on GM's website and with NHTSA. I figure the more that complain, eventually GM will have to own up to its crappy work.

- , Thompson, OH, USA

problem #1

Feb 052008

Impala 3.4L V6

  • Automatic transmission
  • 28,000 miles

I first noticed the temperature gauge is stuck on my 2004 Impala at 31,000 miles. I took it to the dealer when it has 33,000 miles. I inquired if there is any recall pending or not. GM must proceed with recall. Those who got it fixed must be reimbursed by GM.

- , Dayton, OH, USA

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