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really awful
Crashes / Fires:
24 / 0
Injuries / Deaths:
27 / 0
Average Mileage:
59,981 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2009 Chevrolet Impala seat belts / air bags problems

seat belts / air bags problem

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2009 Chevrolet Impala Owner Comments (Page 3 of 8)

« Read the previous 20 complaints

problem #108

Mar 252016

Impala 6-cyl

  • miles


There has been an consent issue occurring with my vehicle's airbag light coming on. Every time I take it to the dealership I pay $100 for a diagnostic test for them to tell me they are unsure of the issue, but they reset the system for the light to turn off. 4 to 6 months goes by and the light comes on "again". as of right now I do not feel safe that my vehicle will protect me down the highway and I would like and investigation to be opened. Thank you for your time and concern. Have a great day.

- Dayton, OH, USA

problem #107

Jul 062015


  • 118,509 miles
Air bag light randomly coming on, now more frequently. Scan of system shows air bag pretensioner issue.

- Dansville, MI, USA

problem #106

Jan 032012


  • 18,500 miles
Air bag light came on twice under warrantee as soon as warrantee was over light came on again {2 months out of warrantee] was told by alantic Chevrolet that it would cost $180 plus part and labor to fix airbag light.

- Punta Gorda, FL, USA

problem #105

Apr 152009


  • 2,000 miles


I bought a 2009 Impala new after 12 weeks the air bag light came on with 2000 miles. Was fix by Chevrolet. Then about 1year later the light came on again 6000 miles was fix again by Chevrolet. Then 1 year later light came on again 10000 miles was told by Chevrolet it would be $180 to check code then plus parts and labor.

- Punta Gorda, FL, USA

problem #104

Dec 102015


  • miles
"service airbags" displayed on dash. Will come in and go off randomly. Searching internet I found this link to report the issue. Seems as if this is a defect that should have a recall issued, its a safety issue!

- Burton, MI, USA

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problem #103

Oct 012015


  • 80,000 miles
Air bag light comes on repeatedly.

- Elkridge, MD, USA

problem #102

Aug 102015


  • 52,000 miles


The contact owns a 2009 Chevrolet Impala. The contact stated that while driving at approximately 45 mph, the air bag warning light illuminated. The failure occurred intermittently. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 52,000.

- Millstadt, IL, USA

problem #101

Mar 172012


  • 28,000 miles
Takata recall - I have had my vehicle shut off while I was driving down the road. This has occurred at least 3 times. GM is aware and has ignored my requests for two years. A few months ago, GM attorney told me to take my vehicle to a GM dealership as soon as possible and the recall repairs would be done at no cost to me. I made him aware that my vehicle had already been sitting at a GM dealership for months waiting for the repair and the dealership refused to repair it and will not provide a rental vehicle. Prior to the recall, I had numerous steering issues and had taken it to GM dealerships just to have them return it with the same problems. When the vehicle shut off, I was in a bad crash and the airbag did not deploy, resulting in me going through the windshield.

- Pittsburgh, PA, USA

problem #100

Mar 172012


  • 28,000 miles
My vehicle's ignition switch shut off, which caused me to lose steering. When I crashed, the airbag failed to deploy. I was driving in a large parking lot and went over a speed bump. I was knocked out but the police report indicated there were no signs of braking or steering. I took my Impala to the GM dealership over 12 times.

- Pittsburgh, PA, USA

problem #99

Oct 142015


  • 59,000 miles
October 2015, while driving display came up with message "service air bag" with icon also showing on display. Checking into this message I found that this is a serious problem and that I cannot depend on having air bag protection if in an accident. Checking various sources online, found hundreds of complaints and that when many serious accidents occured, no air bags deployed. Called my GM dealer and was told that problem could be caused by several different problems and could mean installing new air bags at a cost of $1200. With all the current recalls for the takade air bags, why are these air bag defects on the chevolet Impala's not being recalled. They present a real danger to passengers in these cars. In some of the complaints online, even after the cars were serviced by the dealers, the problems reoccured. I am an 81 year old female with out the resources to pay several hundred dollars to, maybe, have the problem fixed and I am sure many other owners of the Impala's are in the same circumstance. I feel this is a serious safety issure and should be considered as such.

- Warren, MI, USA

problem #98

Sep 112015


  • 194,000 miles


Summary: October 19, 2015 vehicle safety complaint air bag system alarming, as air bag light is on all the time for all conditions stationary, in motion, on a city street or a highway, turning. Air bag alarm light turned on for more than one week. Previous corrective actions implemented by Chevrolet dealership are in question and not effective as the issue has returned. Previous incident reported for same issue July 2014 ODI numner 10615989 electrical connector issues were diagnosed by the dealership, dealership identified fretting failures, implemented corrective actions. Dealer is charging service fees for safety related air bag failures, the dealer should not be charging fees for repairs, this issue should be treated as a recall. The dealer should not be passing cost of repairs to the customer for vital safety systems of the equipment.

- Dighton, MA, USA

problem #97

Mar 172012


  • 15,000 miles
Vehicle shutoff and I lost steering and braking causing vehicle to crash and airbags did not deploy. The vehicle was in motion.

- Pittsburgh, PA, USA

problem #96

Sep 252015


  • 100,000 miles
The airbags light go on and off intermittently. This has been happening for over a year. We've had it looked at and they never can figure it out. Is there a recall"??"

- Kimberly, WI, USA

problem #95

Sep 292015


  • 71,150 miles
Service air bag came up on dash display. Checked for code and found none. Restarted car and light still on. Worried about air bag if there was an accident. Found many others online with the same problem. Is there a recall ?

- High Point, NC, USA

problem #94

Jun 032015


  • 105,000 miles
Services air bag light intermitent

- Mexico, NY, USA

problem #93

Sep 232015


  • 96,000 miles
I took the car to hank graff Chevrolet in davison, mi for warranty work and the service airbag soon light was on. They replaced seatbelt tensioner on the passenger seat and the light remained off for a month. Now the light is on again and the car is out of warranty. I believe that GM should stand behind these safety mechanisms regardless of any warranty. I was told that in the event of a crash the airbags would not deploy if the warning light is on, yet I absolutely refuse to pay for a problem with a safety device intended to last the lifetime of the car. GM cannot ignore faulty safety equipment like they ignored the faulty ignition switches.

- Otisville, MI, USA

problem #92

Sep 072015


  • 91,000 miles
My service air bag light came on in my 2009 Impala, and I took vehice to my dealer. The dealer said that the left front seat side air bag needed to be replaced. I am concerned why this air bag would need full replacement all of a sudden.

- Rochester Hills, MI, USA

problem #91

Aug 282015


  • 108,000 miles
When I start the car, I got a service air bag message. It stayed on for about 5 minutes. This has been an intermittent issue.

- Linn Creek, MO, USA

problem #90

Aug 262015


  • 40,000 miles
Airbag issue since I purchased this vehicle from the gsa in February 2015. Picked up the vehicle in brownsville Texas and the airbag light was on. Digital indicator requested that the airbag system be serviced. Never had the system checked until today 8/29/2015 by my mechanic. Found that there are melted wires under the passenger seat.affecting the airbag system operability.

- Sarasota, FL, USA

problem #89

Jan 152014


  • 70,000 miles
Air bag complains that it needs service. The light on the dash will stay on indefinitely. Sometimes the light will not come on and the car will not display an error, other times it will appear at the time that I start the vehicle and will not turn off for months. Other times it randomly turns on while driving.

- Seymour, IN, USA

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