This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2011 Chevrolet Impala. Consumer writes in regards to issues with vehicle head rest the consumer stated the rear head rest were too high and it was difficult to see, which made backing up difficult.
The contact owns a 2011 Chevrolet Impala. The contact stated that while the vehicle was parked, the front passenger side head rest blocked the contact's view of the roadway. In addition, the driver's side head rest was leaning entirely too far forward. The vehicle was taken to the dealer. The manufacturer was not contacted. The failure mileage was 3,000 and the current mileage was 12,000.
The contact owns a 2011 Chevrolet Impala. The contact noticed that the rear middle seat headrest was impairing his driving view. The contact called the dealer and was informed that the head-rest could not be removed. The vehicle was not repaired. The current and the failure mileages were 9,000.
My first issue was with the center head restraint in the back which totally blocks vision using the rear view mirror. I asked the dealer to remove it and I was told they could not. Backing up is impossible except with the side mirrors and traffic immediately behind is blocked when driving. This is a serious safety hazard. There have been many complaints but GM refuses to issue a recall to adjust these headrests. Also, I live in the tn mountains and the cruise control completely disengages when going downhill. The dealership told me "this was normal and all new cars did this to save gas"! I'm not that much of an idiot! cruise control is set to maintain speed.... period! please.... can you help?
Rear seat headrests impair visibility through rear window. The center headrest is the worst offender as it blocks motorcycles and even smaller cars from your view. Over 50% of the view through the rear window is blocked. One must use extra caution when trying to navigate on the roads and it actually causes a dangerous situation when backing into or out of parking spaces. A person walking behind the car can easily be missed by the driver.
- Penns Grove, NJ, USA
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2011 Chevrolet Impala. Consumer states issues with rear seat head rests being too high. The consumer stated the rear seats has three large head rests, which makes it impossible to see out of the rear window.
The contact owns a 2011 Chevrolet Impala. The contact stated that the height of the headrest was blocking the visibility of the roadway when the contact had to look through the rear window. The dealer was contacted and they stated that the design of the vehicle could not be altered. The vehicle was neither diagnosed nor repaired. The failure and the current mileage was 32,000.
Rear headrests are so large they block my view and I am afraid to drive the car. I called GM and they told me to call the dealership. The dealership said they cannot do anything to correct it but I could trade in for a 2012... I think this is crazy! I am not the only person to express concern about this hazard. How many complaints will it take to make the manufacturer replace the seat back with the 2012 version"??"
The contact owns a 2011 Chevrolet Impala. The contact noticed that the rear seat middle head rest obstructed her view of the roadway when looking through the rear view mirror. The head rest could not be removed. The contact also noticed that the front passenger side air bag was not pushed flat down into the compartment. The vehicle was not taken to the dealer for diagnostic testing. The vehicle was not repaired. The approximate failure mileage was 28,855.
The rear headrests in the Impala are terrible. It is a safety concern/issue. They obstruct, obscure, or impair the driver's clear view. This is an accident waiting to happen. There should be a recall on this. This is a major flaw. Another thing is the side mirrors, why are they soooo tiny? side mirror are supposed to provide maximum visibilty. The driver of any motor vehicle should have a clear view of the roadway & objects surrounding the vehicle from any angle!!!! automakers, keep this in mind when designing a vehicle. Safety first!!!! do not sacrifice safety for style!!!!!!
The rear visibility both using the mirror and turning your head is compromised by the middle headrest located on the back seat. It should have been designed to be removed but is made into the rear seat. I believe it is an accident waiting to happen. The other two headrests also make it hard to see. I really believe it was an all around bad idea by GMC. I also get a film on my windshield like I've been smoking but nobody in my family smokes. I suggested to the dealership that it may be the heater core but they assured me it couldn't be the heater core. They told me to keep washing the windshield and it would eventually go away.
My complaint with this vehicle is visibility caused by the rear headrests when using the rear view mirror. GM built the back seat with 3 large headrests "which cannot be removed" that blocks almost the entire rear window. When driving the car, the most I can see in the rear view mirror is the tops of the car(s) behind me, sometimes not that much. When backing up, you have to look around all three back headrests in order not to hit someone or something. These back seat headrests can be replaced by buying the 2012 Impala headrest components from GM which cost at least $400 just for the 3 parts needed. I feel like GM should be required to replace the back seat headrests due to the hazard posed by the headrests.
The contact owns a 2011 Chevrolet Impala. The contact stated that the rear seat headrests were sitting too high, obscuring her vision of the roadway when attempting to change lanes or reverse. The contact was unable to see anything behind the vehicle due to the obstruction. The vehicle was taken to the dealer where they advised the contact that the head rests were designed in a specific manner and could not be redesigned. The manufacturer was contacted but they offered no assistance. The failure mileage was approximately 7,500. Updated 04/10/12 updated 04/11/12
The contact owns a 2011 Chevrolet Impala. The contact stated that the rear middle head rest prevented the driver from having a clear line of vision when driving in reverse. The contact stated that the manufacturer was contacted but denied any assistance. The failure mileage was unknown and the current mileage was 7,000.
The 3 rear seat headrests make it all but impossible to safely back the car up plus they obscure the view of following vehicles. This is a significant problem as I just purchased the car, and took delivery before realizing how major this visibility issue is. The headrests cannot be removed or adjusted. There needs to be a recall as soon as possible. This is not an abstruse or difficult problem to recognize, nor is it one man's opinion. Any time there is 70%+ view obstruction it makes perfect sense to remedy the problem. GM should certainly recognize this most obvious mistake which never should have happened to begin with.
This car is a accident waiting to happen, whoever thought of putting a stationary middle headrest on this cars backseat was either 7 feet tall, or has never backed out of a parking space in it! my 5'2" wife had a fit after driving it today. I bought it 9/14/11 without her. Anyhow, for GM to let this car on the road without a backup camera or being not able to remove that headrest is just irresponsible. Drive one and you will see exactly what I mean.
Rear seat center headrest blocks view of traffic and pedestrians. Very unsafe and someone will be seriouly injured. GM engineers for seats and not doing their job.
A D V E R T I S E M E N T S
- Cincinnati, OH, USA