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pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
7,357 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Chevrolet Impala accessories - interior problems

accessories - interior problem

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2011 Chevrolet Impala Owner Comments (Page 3 of 3)

« Read the previous 20 complaints

problem #19

Feb 012011

Impala 6-cyl

  • 20 miles


The rear center head rest needs to be removed can't see to back up they all are very large but the middle blocks your view totally someone will get hurt due to this issue if its not taken care maybe they can't remove the headrest itself but they can replace the whole seat. I thought seats in the back were suppose to fold down allowing access to the trunk this auto doesn't do that there aren't even cupholders in the back seat this was definitely not a good design for GM.

- Redford, MI, USA

problem #18

Jul 272011

Impala 6-cyl

  • miles
Purchased 2011 Impala lt/4 door sedan 3 weeks ago. Rear center headrest completely blocks the view of vehicle traveling behind, which prevents you from seeing the car in the rear view mirror. This is a dangerous situation. This also poses a hazard when backing up, due to 90% sight blockage. A recall needs to be issued by GM to remove the center rear headrest from this vehicle. The 2012 model of this vehicle does not have a center headrest. It only has headrests on the left and right, which proves this is an issue they have corrected for the newer model. Something needs to be done to fix this problem in the 2011. I do not feel safe driving this vehicle because of the lack of visibility.

- Lombard, IL, USA

problem #17

Aug 052011

Impala 6-cyl

  • 0 miles
2011 Chevy Impala lt. Rear head rest reduces visibility. Difficult to see vehicles when driving and backing.

- Napoleon, OH, USA

problem #16

Aug 012011

Impala 6-cyl

  • Automatic transmission
  • miles


2011 Chevrolet Impala. Consumer states problem with vehicle head rests the consumer stated the rear head rests are three inches to high and too wide. The three head rests block almost 40% of the view looking in the rear view mirror and out the back window. The problem is they cannot be folded down or removed. Updated 10/20/11.

- Mediapolis, IA, USA

problem #15

Mar 012011


  • 2,000 miles
The contact owns a 2011 Chevrolet Impala. The contact stated that she could not see out of the rear view mirror while driving at any speed because the head rests on the rear seats were obstructing her vision. The head rests could not be adjusted or removed. The manufacturer was made aware of the failure and the contact was informed that the head rests were designed for safety purposes and could not be altered. The failure mileage was 2,000 and the current mileage was 2,500.

- North Canton , OH, USA

problem #14

Jul 182011


  • miles
Bought 2011 Impala, rear seat head rests obstructing view on rear view mirror. Very hazardous, will probably cause many accidents and possibly deaths. Lot of persons complaining to dealer and GM and they say nothing can be done about this. They have been notified and their refusal to do anything about it needs to be looked at.

- Beasley, TX, USA

problem #13

Jun 052011

Impala 6-cyl

  • 2,000 miles


The contact owns a 2011 Chevrolet Impala. The contact stated the rear seat headrest was obstructing the driver's view of the rear window. The vehicle was not inspected or repaired. The failure and current mileage was 2,000. Updated 07/08/11 updated 07/18/11

- Hermithee, TN, USA

problem #12

May 012011

Impala 6-cyl

  • 56 miles
Rear seat headrests (3) are extremely high making it difficult for driver to see vehicles in rear. Difficulty in backing car, as well as changing lanes. Headrests are sewn into rear seat; non-adjustable. Had to have middle headrest removed permanently.

- Brunswick, OH, USA

problem #11

Jan 012011


  • 5 miles
The contact owns a 2011 Chevrolet Impala. The contact stated the rear seat head rests were positioned too high, obstructing his vision. The contact also stated the head rests were installed in a manner in which they were not adjustable and could not be removed from the vehicle. The manufacturer was notified and the contact was informed the equipment could not be altered. The vehicle was not repaired. The failure mileage was 5 and the current mileage was 3,000.

- Tuscumbia, AL, USA

problem #10

Apr 142011


  • 0 miles
Oversized, immovable third headrest in middle of back seat of 2011 Chevy Impala. Blocks vision out of rear window - driver cannot use rear view mirror. Driver cannot see vehicle following.

- Seattle, WA, USA

problem #9

Mar 302011


  • 170 miles


I cannot see when using the rear view mirror due to the reduced visibility caused by the head rests on the rear seats. The view when using the rear view mirror is obstructed significantly with only 4 inches of visibility between the ceiling of the the car and the top of the head rests. Also, the side mirrors are small increasing the poor visibility in this vehicle. The head rest problem would have been noticed if the car salesman had not sat in backseat in the middle. The car dealership suggested that the car be taken to a local seat cover company to have the headrests rebuilt. This is a new car and should not have problems such as this.

- South Bend, IN, USA

problem #8

Jan 252011

Impala 6-cyl

  • Automatic transmission
  • 10 miles
The contact owns a 2011 Chevrolet Impala. The contact stated that the rear seat head restraints were too high and was blocking her vision in the rear view mirror. The vehicle was not inspected or repaired and the manufacturer was not contacted. The failure mileage was approximately 10. Updated 06/17/11 updated 06/21/11

- O'fallon, IL, USA

problem #7

Mar 312011


  • 68 miles
The contact owns a 2011 Chevrolet Impala. The contact entered the vehicle and noticed that he could not see when using the rear view mirror due to reduced visibility cause by the head rests on the rear seats. The contact stated that the view when using the rear view mirror was obstructed by approximately seventy percent. The contact also stated that while driving at any speed, the head lights from vehicles in the rearview mirror would intermittently disappear due to the reduced visibility. The vehicle was not taken to have the failure diagnosed and was not repaired. The failure mileage was 68 and the current mileage was 118.

- Pompey, NY, USA

problem #6

Mar 012011


  • miles
The rear seat head rests are too tall and block vision especially center head rest, makes backing up very difficult, also while driving blocks vision of any thing behind you.these are not adjustable or removable.

- Arcade, NY, USA

problem #5

Mar 012011

Impala 6-cyl

  • miles
2011 Chevrolet Impala S.T. consumer writes in regards to rear seat head rests being much higher than the bottom of the rear car window and blocks out about 40% or more of vision when looking or using the rear view mirror from the driver's seat the consumer stated lowering or eliminating the rear seat head rest would solve the problem and restore safety to using the rear view mirror and restore 100% vision to the rear window.

- Wood Dale, IL, USA

problem #4

Jan 072011


  • 0 miles
Rear window visibility in the 2011 Chevy Impala is severely limited by the placement of read seat head restraints. A vehicle directly behind you is completely hidden from view using the rearview mirror.

- Sacramento, CA, USA

problem #3

Dec 312010


  • 1 miles
The three head rests permanently attached to the rear seat block the view of the driver in the rear-view mirror, creating a hazardous driving condition.

- Ailey, GA, USA

problem #2

Sep 242010


  • miles
Regarding rear seat head rests on 2011 Chevy. Impala lt. The 3 rear seat head rests are positioned (stationary) in such a manner that when looking in the rear view mirror it obstructs the view by at least 90%. this makes for a safety hazard when backing the vehicle. Even if simply the center rear head rest was removed it would help solve the problem drastically. Chevrolet site for 2011 Impala has numerous complaints of owners regarding this problem. Chevrolet should stand the cost to repair/adjust the above problem. It's a law suit waiting to happen. What ever the designers for this automobile were thinking is beyond me.

- Saginaw, MI, USA

problem #1

Sep 232010


  • 60 miles
I own a 2011 Chevrolet Impala which has a serious traffic hazard involving the three rear head rests affixed/sewn - which makes them non-adjustable. The problem is aggravated by the fact that the head rests are higher than most vehicles. The fixed position of these head rests block the driver's vision out of about one third of the rear window. The middle head rest is especially troublesome. I wrote General Motors about this approximately 2 weeks ago and they have not responded. The sales and the service departments at the dealership are well aware of my concerns. NHTSA complaint 10358310 was also filed concerning this identical problem, I have 61 years of driving experience - all sizes/types of autos. In my considered opinion this is a design flaw. I have raised the driver's seat to the highest setting and have tried all possible adjustments to the inside and side mirrors in an attempt to solve this to no avail.

- Dayton, OH, USA

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