This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This is my 2nd complaint. First was ODI # 10088120. Since posting that complaint, my fuel pump has failed 2 more times. I have been trying to research this on the web, and have found quite a number of similar complaints in automotive forums about fuel pumps failing in Suburban and Chevy trucks from many different years. These complaints don't seem to have made it to the NHTSA. It also seems that once the problem arises, it continues. There must be some underlying defect in the vehicle that is causing these pumps to fail. I think it is ridiculous that I will have to trade this car in because I can't keep it running, and it isn't even paid for yet.
Consumer was traveling 45 mph and vehicle stalled. Consumer was unable to restart vehicle and had it towed to dealer. Mechanic determined that the fuses and circuit breakers needed to be replaced due to melted wires. The consumer stated that the bare wires melted insulation on the fuel pump in the gas tank. Failure due to a bad connection causing heat. One wire melted into the adjacent wire causing the fuse to blow while emerged in fuel.
Wiring to fuel pump inside of gas tank getting hot enough to melt wire insulation and plastic connector resulting in gas leak at fuel pump module. Had replace fuel pump module, but its my concern that a fire could be caused by overheated wires inside of fuel tank.
Fuel pump wiring melted inside gas tank and caused vehicle to stall at highway speed in heavy traffic. Power steering and power brakes were lost making it difficult to control vehicle and safely get to the shoulder. Mechanic who replaced the pump owns an older Suburban and had his fuel pump fail multiple times until he replaced it with an aftermarket pump.
- Mechanicsville, MD, USA
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Vehicle stalled while driving. Also failed to start. These failures were due to defective fuel pump. When the diagnostic test was performed fuel pump wasn't holding pressure. Vehicle was serviced 11 times by eight different dealerships for this issue. The fuel pump was replaced, but the failure recurred.
After filling up with gas at sam's, I drove down to the sams store to make purchases. When I returned to my vehicle, a pool of gas was underneath and beside my Suburban causing a huge fire hazard. The fire dept. Was called to the scene and offered to escort us to our choice of repair location. The local Chevrolet dealership replaced the fuel module which they said had "gone bad" and caused fuel to be pumped out of the tank. The possible hazards to me and my family associated with this fuel leakage terrify me.
I recently had the fuel pump unit replaced on my 2001 Suburban for the 2nd time. The vehicle is only 2.5 years old with 19,000 miles. This is a very dangerous problem because the vehicle just shuts down while driving and will not restart. This most recent time I was in the middle of rush hour traffic on the upslope of a hwy bridge. Luckily I was not rear ended while waiting for assistance. I feel there is some type defect in this product. I even asked the service advisor at the dealership if this is a common problem and he said yes. Please initiate an investigation into this issue. To have this problem 2X within 2.5 years is dangerous and unreasonable. I saw the warranty papers and it cost over $500 each time to replace the fuel pump. When is it going to go out next" where will I be? and who is going to pay for it when the car is soon out of warranty"
Filled tank and parked vehicle in garage. Whole house was permeated with gas fume odor. Found a pool of gasoline between the driver side front and rear doors. Mechanic said that the fuel pump wire overheated and melted an electrical connector allowing fuel to leak out.
While refueling vehicle fuel started spilling from the fuel tank. Consumer was told by the dealer that fuel pump shorted out, melting a seam, and causing the leak.
The consumer discovered gas leaking from under the vehicle. The dealer stated the electrical over heating of the fuel pump module caused the leak. The wires entered the fuel tank charged and caused the cap to melt/deform which resulted in the leakage.
A D V E R T I S E M E N T S
- Mechanicsville, MD, USA