This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Purchased Suburban from alm in union city on 10/05/17 on 11/04/17 the brakes started to make noise when coming to a stop. On 11/06 the brakes were making aloud scrubbing sound when stopping had to get brakes done and when the mechanic saw the rotors they were rusted and also needed to be changed but he couldn't due to the condition they were in made it impossible returned to alm on 11/7 for them to do the I owe work and I was told they would check the rotors it never happened and was there from 10am til 7 pm. I spoke with the service manger and he was going to call back to set up another appointment. On 11/9 the engine oil light came on saying engine oil low add oil 48% remaining. Put a quart in and made appointment at superior chev to have oil changed. At that time the technician said there were quite a few recalls so just make another appointment and have oil change and recalls done however he proceed to check the oil and even with the quart added the dipstick came back dry. Shocked not wanting to believe that alm had not only fail to fix the brakes they didn't even change the oil, brakes are a safety issue cars go through a pid and things of this nature are corrected before putting into inventory. My family and I could have been seriously hurt due to the negligence of alm. I had not even reach the first payment and all this happening. And the service manager never called back. I hope that atlanta luxury motors will be investigated about what they do prior to putting cars in their inventory and people come in trusting that they are safe when financing a automobile and have to pay 5yrs on and it starts off with safety issues. There is no way they could have done pid or they did and just ignored what they saw. I realize the Suburban was used but safety should be a concern of the seller as well as the buyer.
There was a not any big event that caused it. Air conditioning was blowing cold air on Monday June 26, 2017; on Tuesday June 27, 2017 it was warm air even after driving around for 5 minutes. Immediately took it to the dealer we purchased it from: Priority Chevrolet. The condenser had stopped working. Couldn't hold freon because there was a hole in it...."!?!?! not sure of the cause. My car is barely 2 years old! I have four young children in the middle of summer. Initially we were told 1-2 month wait!" apparently this isn't the first condenser they have had to replace. Tells me something isn't isn't right with Chevrolet.
Dear sir or madam my vehicle A/C problem no cool air, only warm air ，and I paid to dealerships $166.52 just for checking what problem ！they find out condenser leaking, the dealer price is $1159.63 to repair it, I am limo driver this vehicle for business use! my campany have hundreds driver have same vehicle, and they have same problems, all vehicles from GM factory includes GMC Chevrolet Cadillac same problems, I am able to collect all the signatures to prove it. This is problem of manufacturer production processing! but I paid $664.13 repair it ! who pay my lost ? please help me.
- Flushing, NY, USA
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I was on slope hill. My brakes are not responding. I put in new brakes 2 months ago and brakes not responding? my car almost went down the hill. I called roadside assistance and had them towed my car to dealership. They found the issue vacuum pump broke. Also my transmission having issue since 2 months. They still haven't found issues. I can't control my speed and engine gives a kick when entering highway. They won't repair this issue because their "mechanics" cannot find the issue. This is this worst vehicle to drive andunsafe for drivers and passengers.
The contact owns a 2015 Chevrolet Suburban. The contact stated that a strange odor was present in the vehicle. Several occupants endured migraines, vertigo, nausea, and vomiting while in the vehicle. Medical attention was not required. The vehicle was taken to a dealer, but the cause of the failure could not be determined. Several components were repaired, but the failure was persistent. The failure mileage was approximately 18,351.
A/C no cold air. I went to dealership and they tested and said there's huge hole. Apparently they only said small leak. They replaced with new condenser. I was forced to pay nearly 1,400. Also resurface front disc brake. This is brand new vehicle and over 20 vehicles I know have same issues. There should be recall on this vehicle. I went to dealer and they said deal with GM. I went to GM they won't resolve my issues.
We have multiple problems with our new Suburban. After traveling slowly or coasting in traffic, when I try to accelerate the vehicle won't go and when it finally decides to go it shudders and vibrates badly, it also does this from a complete stop, been to the dealer 2 times so far this and the last time they told me "it is a normal characteristic of vehicle". it is a very bad one and it will cause a wreck! the radio display flickers all the time even when back up camara is on, GM has no fix for this yet either! the vehicle sticker says it has heated/ac seats, it doesn't have A/C seats, they are airrated from the air in vehicle, that was a total misrepresentation of the product on the sales sticker. GM rep had us test drive another Suburban and we drove 3 different ones and not one of the others did the things our does. When we informed GM of this they said sorry we don't qualify for a buyback/replacement. GM doesn't care to help and its their very expensive product. I hope no one dies or is injured from the hesitations that GM know these vehicles have that is 0.7 seconds before the vehicle will engage or reengage when excelerating from a slow roll or a complete stop.
When driving the 2015 Suburban we experience an awful ear pressure and vibration. The car is not drivable and is causing headaches and vertigo. The problem is known by service techs and GM. They believe there is a problem when the car transitions from V8 to V4. There are multiple forums online regarding the issue. GM has not issued a fix as of yet. From what I have read, the problem is found in 2015 Suburban, escalades, and Yukon XLS. We purchased the vehicle with 1750 miles on it. After putting 500 miles on it, we cannot wait to get rid of it, and have attempted to initiate a buyback procedure with GM.
The vehicle had approximately 3500 miles when returned to dealership. The primary issue was "running rough." The vehicle was in the repair shop over five weeks. In three incidents picked up the vehicle when it was supposedly fine. Within minutes the cecile stalled and starting to shutter. Warning indicators include engine and transmission system, emission system, stabilitrack stability control system, and antilock braking system. Vehicle unsafe to drive. The 2015 Suburban was newly designed. Repair bulletins were issued. Vehicle recently picked up and still "runs rough." The vehicle handles differently as it shifts from V4 to V8 (fuel economy design) when slowing. This makes the vehicle handling inconsistent depending what mode it is operating and can be unsafe. Other potential safety issues when raining, the rear camera (backup) is not functional. Also, when starting in reverse, there is an extended period the "computer is loading" and their is no input although your backing up. In essence, the rear backup warning system is not functional.
The vehicle completely stalls and loses all power. It usually happens when you run the vehicle on the highway and have to come to a stop after exiting. In my case I drove the vehicle for an hour and half and exited the express way. Once, I exited and slowed down to come to a complete stop the engine starts to run rough and just before you completely stop it stalls out. This has happened at least sevne times on a 1400 mile trip. It even happens when you come to a stop behind other cars. You can put it in park or neutral and the vehicle will restart.
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- Allen, TX, USA