The contact owns a 2021 Chevrolet Suburban. The contact stated that the vehicle was listed under the application TURO. The contact stated that a person rented the vehicle and informed him there was an abnormal sound coming from the engine. The contact test drove the vehicle, and while driving 30 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light illuminated, and the contact heard an abnormal sound coming from the engine. The vehicle was towed to an independent mechanic, who diagnosed the vehicle and determined that the lifters, push rods, and two valves, and cylinder 6 had failed and needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the independent mechanic; however, no cause for the failure was found. The independent mechanic stated that the vehicle was consuming an excessive amount of oil and in cylinder #1, the lifters had failed. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the independent mechanic and was diagnosed with oil intrusion into the bank covers and piston damages. The vehicle was repaired for the most recent failure. The manufacturer was not contacted. The failure mileage was approximately 107,000.

- Drexel Hill, PA, USA

The contact owns a 2021 Chevrolet Suburban. The contact stated that while his wife was driving at undisclosed speeds, there was an abnormally loud banging sound coming from the engine compartment. The contact stated that the failure was related to NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the rods were bent, and the lifters needed to be replaced. The vehicle was repaired. The manufacturer was not contacted. The contact called the warranty company, who confirmed there was no repair coverage on the vehicle for the failure. The failure mileage was approximately 109,069.

- Belcourt, ND, USA

The contact owns a 2021 Chevrolet Suburban. The contact stated that while driving 20 MPH and approaching a light, there was an abnormal ticking and knocking sound coming from the vehicle. There were no warning lights illuminated. The contact stated that the vehicle failed to accelerate above 25 MPH. The contact stated that the failure was related to NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The vehicle was taken to an independent mechanic who determined that the vehicle had experienced engine failure. The vehicle was taken to an unknown local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no further assistance was provided. The failure mileage was 132,000.

- Eastpointe, MI, USA