hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
70,733 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Dodge Ram 2500 fuel system problems

fuel system problem

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2004 Dodge Ram 2500 Owner Comments

problem #12

Apr 172014

Ram 2500 4WD 6-cyl Diesel

  • 52,300 miles


The contact owns a 2004 Dodge Ram 2500. The contact stated that while driving approximately 65 mph, the vehicle jerked and sputtered without warning. The vehicle was maneuvered to the side of the road. The vehicle did restart but failed to accelerate. The vehicle was towed to an authorized dealer who replaced the transfer fuel pump. The manufacturer was notified. The approximate failure mileage was 52,300. Updated 6/10/14 the consumer stated the transfer fuel pump was located on the frame of the truck, and it was known to overheat in the position. Updated 07/01/14

- Harriburg, PA, USA

problem #11

Jun 162013

Ram 2500 6-cyl Diesel

  • 81,400 miles
Lift pump failed during normal operation while traveling at highway speed. Lost all power to steering and brakes creating very difficult to control vehicle. Dealer would not replace failed part and instead put whole new pump assembly inside fuel tank. This means they know the current method of mounting on engine block is a design defect. Reviewed online and found other comments have a similar story. Since this is a re-engineering of the fuel delivery system that they know is defective and because losing fuel stops the engine creating an extreme hazard for such a large vehicle, Dodge should be recalling trucks with this configuration immediately to prevent injury and remedy an obvious defective design. In my case, I have had the truck serviced with the same dealer since it was new and they never warned me about this, but clearly are aware of this problem.

- Sammamish, WA, USA

problem #10

May 092013

Ram 2500 6-cyl Diesel

  • 134,767 miles
Traveling on hwy at 55 mph when truck lost all power including power steering. No warning. Steered to side of hwy and stopped. Hwy was under construction and 50 more yards I would have been in middle of road because no shoulder with construction. Truck restarted, and I continued on because in rural area. Truck stopped again in middle of intersection in town about 2hrs later. Dealer could not look at it until next day, so I had to drive home (40 mi) and hope I made it. Brought it back next morning and told needed new lift pump and would keep it overnight. My dealer's service dept is great, and they gave me a ride home (40 mi). No option to install original pump of several hundred dollars. Had to install one in the fuel tank with cost of $1000. Several concerns. One, this seems to be an engineering defect since they now install the lift pump in the gas tank where it should have been all along. Two, they are making a nice sum to replace it and put it in the tank. Three, this is an urgent safety factor because when vehicle shuts down, there is no power steering. There are drop-offs with narrow shoulders (or no shoulder as in my case because of construction) along hwys in my area. I could very easily have gone over or down the side of one of our hills. Four, vehicle can lose power in the middle of an intersection when making a turn in front of oncoming traffic (as it did in my case). Five, there is no prior warning or way to check the potential of this happening. When this happened yesterday and I started researching, it was the first I had heard of it. My truck is serviced regularly by my dealer, and there is no test for this. It was a very scary situation on the hwy and in the middle of the intersection. The fact that I have had the truck for several yrs shows that eventually they will probably all fail and should be replaced before they do.

- Canyon Lake, TX, USA

problem #9

Dec 012010

Ram 2500 Diesel

  • miles


2004 Dodge 2500 truck. Consumer states problem with lift pump the consumer was informed by a mechanic that the lift pumps fail with 50,000-60,000 miles because they were mounted on the port side of the engine by the fuel filter by the heat motor. When the pump failed, the engine had no way to get fuel up from the fuel tank. The consumer stated the vehicle had to be towed.

- Hill Afb, UT, USA

problem #8

Oct 212010

Ram 2500 4WD 6-cyl

  • 85,000 miles
Fuel lift pump failure.

- Las Vegas, NV, USA

problem #7

Jul 012010

Ram 2500

  • 54,008 miles
While exiting a highway off ramp at highway speeds (60-65mph) truck died with no warning or alarms in a curve. I lost all power steering and most braking. As I approached near edge of embankment with no steering or rapid braking, I was able to refire motor for about 5 seconds which gave me power steering back and I was able to avert going off of a steep embankment, and avoided accident. After towing to local dealership it was determined that my fuel lift pump had failed. Dodge has been aware of these problems for sometime with these trucks. Repair was over 700 dollars. Truck had around 54K miles.

- Ripon, WI, USA

problem #6

Oct 272009

Ram 2500

  • 62,326 miles


There was no symptoms that there was going to be a failure. Fuel lift pump stopped working and truck cut off while going 55mph leaving a 6000lb truck with no power steering or power brakes. Happened with 62326 miles on truck. Had this pump failed 30 seconds later my truck would have been going through a red light because I would not have been able to stop. Dodge and cummins do not supply a pump in this location for 2003-2004 Dodge Ram trucks anymore. When they did supply it was approximately $350, they have retrofitted a new pump in the fuel tank that cost $1000. There are many complaints on diesel truck forums about the same problem with this truck. Dodge will not put old factory style fuel pump on these trucks anymore for a reason.

- Richmond, VA, USA

problem #5

Jan 172008

Ram 2500

  • 55,000 miles
I am concerned with my 2004 Dodge P/U 2500 diesel. On 1/17/08 I had to have my transfer pump (fuel pump) replaced. When it went out I was driving and had no prior warnings that it was going out or was bad. When it went out I was stranded and had to be towed but was luckily in a situation where I could maneuver my truck to the side of the road safely. When I called the dealership later that day to see if they had a chance to diagnose the problem the service guy I talked to said he hadn't looked at it, but was positive it was the fuel pump due to the amount of them they have had to replace. It seems to be very common for this year truck and previous year Dodge to have this problem. The dealerships are very aware of it and are now replacing them with the new style that seem to not have the problems of the pre-2005's. I checked with the dealership to see if my transfer pump had been replaced with the new style pump and was told no that it been replaced with the old style that have all the problems. My truck is still under warranty and I feel that due to the safety issues that could come from your pump going out while driving they should be recalled and replaced with the new style pump whether your under warranty or not. It seems ridiculous that the Dodge dealerships are very aware of the problems of the pre 2005 trucks yet Dodge is not recalling and replacing them with the new ones. Thank you for your time. Jeremy fraijo

- Colton, OR, USA

problem #4

Feb 212008

Ram 2500 4WD 6-cyl Diesel

  • Manual transmission
  • 80,000 miles
The truck lost power on the on-ramp to a freeway, two days later it died in the middle of the highway and I had to push it off the road. Took it into the shop and it indicated a lift-pump failure. When it was repaired (under warranty - I had to pay the deductible and the computer upgrade fee) the dealership put in what they told me was a "mandatory" retro-kit, moving the lift-pump from the firewall into the fuel tank. If they are making modifications when they repair under warranty shouldn't this be a recall? I noticed that it is a recall for fire-trucks, ambulances and etc... so it should be a recall for regular trucks too.

- Greenwood, MO, USA

problem #3

Nov 092006

Ram 2500 6-cyl Diesel

  • Automatic transmission
  • 114,000 miles
I was driving on interstate 20 in a 2004 Dodge 2500 diesel pickup at 70 mph when, as I found out later, the lift pump went out leaving me with no power and no warning, with the truck immediately slowing with loss of power steering. I was in the left lane passing a line of trucks at the time with a line of traffic behind me. One of the trucks that I was passing saw the trouble, slowed and allowed me to cut through to the right shoulder, avoiding an accident. I later found out from dealership personnel that this part has a history of going out and that the factory will not allow the part to be replaced but requires a retro fit of a different system to solve the problem. There was no notification of the problem from Dodge warning of this possibility. They will not even acknowledge that this part is a problem even though they will not allow dealerships to replace it. It would appear that someone will have to die to get anything done. If this continues to happen, with no warning, I feel certain that someone surely will. If this part has this type of failure, that appears to be well known to them, then it should be recalled and fitted with the retrofit.

- Holly Lake Ranch, TX, USA

problem #2

Oct 292006

Ram 2500 4WD 6-cyl Diesel

  • Manual transmission
  • 109,000 miles
I own a 2004 Dodge 2500 with cummins engine and it stalled and would not restart. Dealership said the diesel fuel transfer pump went bad which they said was a very common problem. Service department said it was a design flaw and have to put a kit on it to fix the problem (totally relocate the fuel transfer pump from the engine to the fuel tank). Also said it was a possibility that it ruined the injector pump because it was not receiving fuel from the transfer pump. This is a very common problem and service departments admit it and is widely documented on the internet, why has a recall not been issued.

- Conehatta, MS, USA

problem #1

Mar 302006

Ram 2500 4WD 6-cyl Diesel

  • Automatic transmission
  • 21,000 miles
: the contact stated while the vehicle is parked on an incline and there is less than one third tank of fuel, the vehicle will not restart. The dealership determined this was how the vehicle was manufactured.

- Fort Dodge, IA, USA

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