This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2013 Ford Edge randomly stalls doesn't matter if I'm turning going slow or straight and going fast. The wrench light will show up. I usually stop, shut it down and restart it. It's pretty frightening. I brought it to the repair shop and they said it might be the throttle bottle. Got that cleaned up which was to dirty and still stalling.
The contact owns a 2013 Ford Edge. While driving 25 mph, the contact heard an abnormal noise coming from the rear of the vehicle. There were no warning indicators illuminated. The contact inspected the vehicle and found an oil leak under the rear passenger side. Also, when parking the vehicle, it rolled forward when the emergency brake was not applied. The contact associated the failure with NHTSA campaign number: 14V393000 (power train). The contact called summit Ford (located at 200 buffalo mountain dr, silverthorne, co 80497, (970) 262-9230) and informed them of the failure. The manufacturer was notified. The failure mileage was 100,000.
This car is horrible. Multiple safety issues! first, my axle needs to be redone. Clicking and popping with all turns. Secondly, the electronics are haywire, with the ac blowing hot on one side and cold on the other and not starting with brand new batteries. Third, the brake system... had the booster go out. Ford replaced and upon the drive back, it failed even worse locking my engine, smoke fromthe brakes being locked up. I had to tow back on my expense and rent a car for days. The replaced the booster, but I still have even worsening brake issues. Ford told me I need a new ABS and master cylinder. It only did this after the 2 failed boosters... now if I hit a bump or gravel while pressing the brakes, my brakes go out! I mean they fail! luckily I haven't hit anyone yet. It's off and on but happens with no warning. The pedal goes all the way to the floor and there's the constant sound of hissing and air. I have contacted Ford multiple times which is horrible and taken to the dealership where I leave with no problems until the next unexpected blow out on the brakes. All you have to do is google this model and there are tons and tons of reports of complaints for the same issue. Ford should stand by their products and fix to avoid injuries, death and lawsuits. I had no issues with my car until other than the initial brake booster failure, until my car was left with smoke all under my car from the second brake booster. I got one thing fixed only to have major problems after. How is that fair" obviously Ford didn't fix correctly and/or gave me bad equipment which burned my system up. Now I need to pay for my ABS to be fixed" shame on Ford! very dangerous. Will never buy Ford again. At least the foreign cars stand by their products. Buyers beware the Edge is tainted.
The contact owns a 2013 Ford Edge. While driving approximately 45 mph on an incline, the check engine warning indicator illuminated and the vehicle lost power. The contact stated that the vehicle started rolling backwards. The accelerator pedal was depressed; however, the vehicle kept rolling backwards. The brake pedal was depressed and stopped the vehicle. The gear shift selector was placed in the park position and the vehicle was turned off. After a while, the vehicle was restarted and vibrated abnormally. The vehicle was taken to parkway Ford (located at 2104 peters creek pkwy, winston-salem, nc 27127, (877) 836-4271) to be diagnosed, but the mechanic was unable to retrieve a fault code or duplicate the failure. The vehicle was not repaired. The manufacturer was informed of the failure. The approximate failure mileage was 116,000. The VIN was invalid.
- Germanton, NC, USA
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My wife's 2013 Ford Edge looses power while driving. The accelerator stops working and the car stops functioning. This has happened many times. We have called whites Ford in urbana Ohio to check on recall. There are no recalls for this and the vehicle is very unsafe to drive. The Edge has 67K miles on it. Has never been involved in any accident. Ford should address these issues. We only drive the vehicle when necessary due to us not knowing when it will just loose power.
Driving on county road, my vehicle suddenly stopped. Wrench symbol lit up on dash. The gas pedal had no effect but engine remained running.towed to a Goodyear service station: They said they could not find a problem and the sensors showed no indication of a problem. On the way home it did the same thing. Turning the car off and removing the key, car starts back up. Took car to Ford dealer. They too said they could not duplicate the problem. And that when I turn the engine off it clears the computer. They returned the car but charged $140. Same problem occurred two days later. Called Ford from side of the road. They said their transmission guy was off until Tuesday (this was Friday afternoon). Drove about 8 miles and it happened again. It seems like the transmission disengages. I have read that many Ford Edge's have a problem with the etb but as far as I know there has been no recall.
My car will all of a sudden stop excels rating at high speeds. The rpms increase as the speeds decreases. The Ford dealerships can not figure it out as it has to be doing it. It can happen 30 minutes into driving and then maybe 1.5 hours is, there is no consistency. It has happens for the past year. And now tracing for the past summer it is very anxious driving this car. I am not sure my car was cleared really with all the recalls.
Car would periodically shut down and I would be unable to accelerate. Would have to pull to side of road, shut engine off and restart car to be able to drive. Became worse and worse, researched online and discovered many other people were having same issues. Finally took car to mechanic, had to have throttle body replaced which cost $475.18 I do not understand why this is not a recall issue with Ford when so many people are experiencing this issue.
I bought a used 2013 Ford Edge: Sport trim, 3.7L AWD with 84,000 miles on June 8th. Inspection was fine. I drove it home 1400 miles the next 2 days, and never drove it hard at all. It rained the whole way. Driving felt a bit odd at times, though I attributed that to my unfamiliarity with the new vehicle. Upon arriving home I had the oil changed and was informed that there was a major transmission leak. Upon my re-inspection, it was dripping at every stop, sometimes leaving 2-5" diameter puddles. I took it to the Ford dealership where they diagnosed that transmission was fine, but the power transfer unit was leaking and the entire unit needed replacement. Cost of repair, $1800. Upon researching, the unit which claims to have a "lifetime fluid" of gear-oil has a serious design flaw in which the unit is not properly cooled, and the "lifetime fluid" breaks down due to heat, causing the unit to fail. This serious design flaw could have caused my trip through the rain to have resulted in a catastrophic failure that would have endangered my safety, the vehicle's performance in the rain, and the lives of others. This is not an isolated incident. I am now stuck unable to drive the vehicle because I can't afford the $1800 repair, and driving the vehicle in this condition is dangerous. This part needs to be recalled asap, and Ford needs to take responsibility for this defective part before someone gets killed.
I found spots of fluid on my garage floor and in my driveway that was leaking from my car. Ford dealer informed me this fluid is leaking from transmission ptu.
2013 Edge with 53,000 miles - 3-4 months out of the power train warranty. Experienced intermittent noises when vehicle is cold (I.e. grinding noise, engine running irregular, and faint humming at engine/transmission). This only happened approximately 3-4 times total with many days in between while the vehicle is moving. Very slight at first and progressed and became little more pronounced. When I would stop, the engine was calm and still. I would wonder if it was even still running. It took the dealership over a week to diagnose because it was intermittent and the mechanic had to continue to drive it before it happened again. Finally, formally diagnosed 5/22/19 as a failed ptu. No fluid leaks and all seals intact. Very little price break on labor and/or parts. The dealership refers you to corporate Ford for any part and/or warranty complaints. Since there was no core charge, I did request that the failed part be returned after replacement. Without intervention to force Ford to acknowledge that there is problem, this part will continue to be produced and installed on vehicles. Lastly, with the foreknowledge mentioned above about this vehicles' ptu issues. I would certainly hesitate to buy any Ford Edge or flex because of this substandard part that should be recalled for consumer safety reasons. Keep in mind that the fix is only to put this same poorly designed replacement part back on the vehicle - only to wait for it to possibly fail again.
The contact owns a 2013 Ford Edge. The contact stated that the gears failed to properly shift and there was a reduction of speed. The contact had to maneuver the gear shifter, shut the vehicle off and back on to get the gear to shift into park. The dealer (belk Ford in baltimore md 410-766-3600) had been notified of the failure several times. The dealer diagnosed that the torque shaft boos failed and that the transmission fluid was a quart low and black. The dealer later indicated that the transmission assembly needed to be replaced. The vehicle was not included in NHTSA campaign number: 14V393000 (power train) which was for the 2014 model. The manufacturer issued 10 power train tsb but with no recall campaign, no warranty coverage they expected the owner to have the dealer replace the transmission assembly the approximate failure mileage was 49,250.
The contact owns a 2013 Ford Edge. The contact stated that there was a constant failure with the transmission gear slipping out of drive. The contact was uncertain if the failure may progress to the other gears rendering the risk of a potential catastrophic crash. The problem was getting worse to the point that there was a reduction in speed when needing to pick up speed due to a delay in the gears changing over. The vehicle was inspected by three different repair facility independent certified mechanics for a technical diagnosis as transmission specialists. The dealer borgman Ford (3150 28th St sw, grandville, mi 49418, (616) 534-7651) was notified of the failure. The manufacturer indicated that the vehicle was not included in NHTSA campaign number: 14V393000 (power train) for this year model vehicle. The dealer was not authorized to diagnose the vehicle yet until further guidance was provided by the manufacturer. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was not available.
When the car is running and in park there is an error on the dash service advancetrac. Also on several occasions the engine increases RPM and the car has actually rolled several feet when this happens.
The contact owns a 2013 Ford Edge. While driving various speeds or while the vehicle was stationary, there was a strong odor of fuel detected inside the vehicle and the ignition fuel warning indicator illuminated. The contact also mentioned that the passenger side door ajar warning indicator illuminated when the door was completely closed. Furthermore, the passenger door did not lock. The vehicle was taken to jordan Ford (13010 I-35, live oak, tx 78233, (210) 653-3673) where it was diagnosed that the fuel line needed to be replaced before it caught fire. Also, the half shaft needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 14V002000 (fuel system, gasoline). The manufacturer was made aware of the failure. The failure mileage was 115,000.
Ptu went out with less than 59,000 miles. Vehicle started making humming noise upon acceleration, then smell of burning oil/fluid at stop lights. After about 2 weeks it starting making a really loud clanking noise that sounded like the whole powertrain was going to fall out. Also, could feel it in the steering wheel when it got to that point.
The contact owns a 2013 Ford Edge. While driving approximately 65 mph, the vehicle lost acceleration. The contact pulled the vehicle over to the shoulder and then drove to don vance Ford (14897 mo-38, marshfield, mo 65706). The dealer diagnosed that the power transfer unit failed and needed replacement. The contact also stated that the vehicle started to leak oil ever since it was purchased in June of 2017. The oil leak has worsened. The vehicle was not repaired. The manufacturer was not notified of the failures. The approximate failure mileage was 154,802.
My daughter left for work at 6 in the morning, it was minus 25/30 with the wind chill. She went to make a left turn on to a main state truck route and the car started to shake and shutter and lost all power. The engine light came on too. After the car quit completely it then was restarted. It continued to act up. A friend checked it and his computer was showing codes for the throttle body and sensors. It is now at the dealership. I called Ford and was told there is no recall or extended warranty for the issue. I was told they would note my complaint and if it is ever recalled or ok'd for and extended warranty then they would let us know and she could be reimbursed. We live off 2 state truck routes that are heavily traveled, but as she is a young female at dark with a vehicle that is dark and the road is icy and its cold enough that schools and places have shut down and people have died from exposure in this, I will not lose a child because Ford is to lazy to pull their head outta their keister and start thinking old school again and consider their customers. Fix the issue! don't sweep it under the rug because its easier than facing your "new style" vehicles have issues. I have no use for Ford. My Expedition, my aunts Expedition and her daughters escape all did this exact same thing. At this moment we are waiting to hear from the dealership as to what is going on. If this site allows me to update I will. She was going approximatly 30 mph and as she pressed on the gas peddle it slowly died.
A D V E R T I S E M E N T S
- Fort Mill, SC, USA