This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The " driver door ajar" warning light remains on constantly. Being a senior citizen, I'm concerned about being car jacked when stopped because the door locks will not automatically activate when the warning light is on. Also, the interior lights remain on for a period of time which can alert a car jacker. The Ford dealer estimate to repair the latch sensor is $470.
The driver side door becomes ajar even when shut and you have to open and shut the door numerous times to have the alert go away. The dome lights stay on and at night this not safe. Also, every time you start to accelerate the car beeps and tells you to put the car in park, which is a distraction. Also this prevents the doors from locking while the vehicle is in motion and causes the interior lights to remain on in the vehicle when parked. If continue to drive while door ajar lamp is illuminated the alert will also chime every time I start from a complete stop which very distracting.
I have been having issues with the driver's "door ajar" being on constantly. The door is clearly shut; however, there is a constant beeping warning that the door is open. Due to this warning, the car will not allow for the doors to be locked when the car is in motion. This is a major concern having two young children. In addition to the safety issue mentioned above, the dome light is now delayed from turning off upon exiting the vehicle. Took this into the dealership and they wanted $500 to fix. This past weekend, I am now receiving a warning that my liftgate is open as well. I had no success after attempting to close the liftgate multiple times. This lock mechanism seems to have a clear issue which Ford is hesitant to address. I really hope they get this fixed asap or I will not be purchasing Ford products again.
The driver's door sensors intermittently have a "door ajar" warning, though each door is completely shut. The sensor is inside the latch, and has a very high failure rate, based on cursory internet research. The warning can occur while driving, and/or applying brakes. It alerts the driver to put the car in park. The doors will not lock (while driving) when the "door ajar" sensor light it on. This is a safety issue.
- Hamilton, MI, USA
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Upon closing the drivers door, the cabin lights remained on and the 'door ajar' indicator lamp was illuminated on the dash. After repeated opening and closing of the door, the problem went away. This problem keeps happening once or twice a week. One time the problem occurred while driving at night, the cabin lights came on and startled me. This could have caused an accident due to sudden reduced visibility. I did some research and it is a common problem that Ford knows about because they have a technical service bulletin on it, tsb# 14-0083. The repair consisted of removing the inner door panel and cleaning the actuator switch. The warranty on this car has expired, so the repair cost me $164. I think Ford should have paid for this in full. Why is this not on a recall?
Faulty sensor in driver's-side door? sensor shows the driver's door is ajar when it is closed, but the alert goes off the entire time you're driving which is a hazard & distraction.
The driver side door becomes ajar and you have to open and shut the door numerous times to have the alert go away. The dome lights stay on and at night this is a hazard. Also, every time you start to accelerate the car beeps and tells you to put the car in park, which is a huge distraction.
The driver door almost always reports that it is ajar despite the fact that it is closed. It will occasionally stop reporting the problem if I repeatedly open and close the door. This prevents the doors from locking while the vehicle is in motion and causes the interior lights to remain on in the vehicle when parked for about 10 minutes. The alert will also chime every time I start from a complete stop which is very distracting.
While driving, at various speeds, the drivers side door warning comes up on the dash and a bell will ring saying that the door is ajar. Sometimes it says to put car in park. I open and close the door and it fixes the problem temporarily, only to happen again. Happening more and more frequently.
Door ajar light remaining after doors are closed. On dash message board says to put car in park. Doors will not lock when put in gear automatically causing a safety issue.
After closing the door and starting the car, the driver door ajar warning light comes on. Open the door and shut again, sometimes it goes of and sometimes it does not. It will say to shift to park but the door is not open. Sometimes it will start to do it when you come to a stop light too.
The driver's door and right rear door sensors intermittently have a "door ajar" warning, though each door is completely shut. The sensor is inside the latch, and has a very high failure rate, based on cursory internet research. The warning can occur while driving, it alerts the driver to put the car in park. Ford categorizes the door ajar warning under 'safety' in its extended warranty plans, so I would conclude that not knowing whether the door is actually ajar or not is, in fact, a safety issue.
Arriving home the evening of February 15, 2014 my two sons (both adults) smelled something burning when we got out of the car at our house. Upon inspection, they noticed the rubber cover over the positive post on the battery had melted slightly. I called the nearest Ford dealer Monday morning (2/17/14) to have them check it out. They discovered that the wrong circuit breaker assembly had been installed on the battery. And to make matters worse, the fuse was by-passed with the use of a large paper clip. Talk about rigging something up!!! this paper clip had gotten so hot it even burned a hole in the top of the battery about the size of a quarter. I have a photo. This was only discovered when the new circuit breaker assembly was about to be installed. It was all hidden by the rubber cover. We did not think to inspect this upon purchase in July, 2013. It was a brand new car! this was a tragedy waiting to happen. Fortunately it did not. But someone at either the manufacturer or the dealership rigged this instead of putting the proper part on it.
We were returning home via I55 and I turned on the adaptive cruise control and the pre-collision system. Three times in the space of an hour, without any vehicle in front of us, the vehicle brake itself. There was a tractor and trailer next to us and cars behind us on the two lane highway. After the third incident I turned off the pre-collision system but left the adaptive cruise control on. Some time later with different vehicles, but the same types in the same relative positions, the car brake violently, the warning lights in the windshield were blinking and a siren was sounding and there was no one in front of us again. The attempted stop by the car was so violent it threw us forward. We have not driven the car since and it has been at the Ford dealer waiting for a diagnosis and a part that may fix the issue. The Edge has been at the dealer since the the 27th of December and no one has any idea as to when the "part" may be in. We took possession of the car on December 20th, 2014. I contacted Ford asking for a buy back and am waiting to hear. Both the dealership service manager and a Ford field engineer experienced the same issues.
Car stopped running as my wife, daughter, and myself were on our way home. My wife was driving and was able to pull to the side of the hwy. After a few minutes the car restarted and we continued home. I took the car to the dealer and left it for about a week. The service rep. I spoke with said they could find no trouble code and could not duplicate the problem. I asked if he had spoken with Ford engineering about this and he said no. I asked him to and he said he would. He called Ford engineering and they said they had no solution and denied a problem. I was told to return my loaner car. I did so.a different service rep. Waited on me this time.when he brought me the car he asked if my problem was fixed and I said no.he asked me the problem and I told him.he then told me that he had a lady with the same problem with her car, a 2012 Ford Edge. He contacted Ford and they told him to change programming. They did this two times and the problem persisted.she then traded the car with 32000 mi. On it for a new vehicle. I talked with several Ford reps and for the most part seemed unconcerned. I expressed my safety concerns to them to no avail. I was treated as collateral damage.
Our Ford Edge keeps thinking the drivers door is open!!! its not a secure feeling when you are driving or standing and all of a sudden the lights go on and the panel is saying your doors is open.
Internal electrical failure in the left front door latch with integral switch that sends a false door ajar signal to the dashboard instruments and audible alarm system. Begins as an intermittent issue then in a few days becomes constant. Annoying at the least. Distracting at the worst, especially for less experienced drivers. My repair was out of any warranty due to mileage.
This is a 2013 Ford Edge limited. It has 13,000 miles and is 15 months old. This vehicle has a myford touch screen and system. This system has been giving us problems since we got the Edge. On September 17, 2013 my wife was stopped in a parking lot trying to get the myford touch system to make a call from her cell phone. This cell phone has been paired to the myford touch system since day 1 but refused to recognize the phone to make a call. She was touching the screen to make the call and the screen cracked. The systems that are part of the screen will not work now due to the cracked screen. The driver is forced to manually work around the system controls since the touch screen will not work. Ford regional service refuses to replace the cracked touch screen as a warranty issue. The vehicle is well within the warranty period. Ford requires $1,500 to replace the cracked touch screen. Ford has multitudes of issues with this myford touch system which the touch screen is a part of the overall system. This cracked screen needs to work to make the vehicle as safe to drive as advertised by Ford. Ford is simply not covering the replacement of an item that is needed for the vehicle to perform safely.
A D V E R T I S E M E N T S
- Mocksville, NC, USA