This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The engine stopped while in motion (on multiple occasions), usually when coming to a stop or turning. I lost steering control as well. The error "low engine oil pressure" appeared on panel. After putting car in park and attempting to restart the car, it usually would restart right away. On one occasion, it took 2 attempts to start it. Fortunately, there weren't any cars directly behind me or it would've likely caused an accident. A mechanic cleaned the throttle body, replaced a plug, and replaced a misfiring cylinder. The issue has not happened again in the 2 days since then.
The contact owns a 2013 Ford Edge. While driving approximately 50-55 mph, the service engine soon warning indicator illuminated and the vehicle stalled. The contact was able to restart the vehicle. The vehicle was not diagnosed or repaired. The dealer was not contacted. The contact stated that the failure was intermittent. The manufacturer was notified of the failure. The approximate failure mileage was 63,000.
This car is horrible. Multiple safety issues! first, my axle needs to be redone. Clicking and popping with all turns. Secondly, the electronics are haywire, with the ac blowing hot on one side and cold on the other and not starting with brand new batteries. Third, the brake system... had the booster go out. Ford replaced and upon the drive back, it failed even worse locking my engine, smoke fromthe brakes being locked up. I had to tow back on my expense and rent a car for days. The replaced the booster, but I still have even worsening brake issues. Ford told me I need a new ABS and master cylinder. It only did this after the 2 failed boosters... now if I hit a bump or gravel while pressing the brakes, my brakes go out! I mean they fail! luckily I haven't hit anyone yet. It's off and on but happens with no warning. The pedal goes all the way to the floor and there's the constant sound of hissing and air. I have contacted Ford multiple times which is horrible and taken to the dealership where I leave with no problems until the next unexpected blow out on the brakes. All you have to do is google this model and there are tons and tons of reports of complaints for the same issue. Ford should stand by their products and fix to avoid injuries, death and lawsuits. I had no issues with my car until other than the initial brake booster failure, until my car was left with smoke all under my car from the second brake booster. I got one thing fixed only to have major problems after. How is that fair" obviously Ford didn't fix correctly and/or gave me bad equipment which burned my system up. Now I need to pay for my ABS to be fixed" shame on Ford! very dangerous. Will never buy Ford again. At least the foreign cars stand by their products. Buyers beware the Edge is tainted.
Throttle body malfunction. Driving at 45mph car suddenly slows to 2 mph. Shut off car start again, same thing happens. Wrench light comes on. Ford has extended warranty coverage on earlier Ford Edge models but does not on the 2013 Edge. This is the identical problem and repair ( Ford service diagnosed) at a cost of $600. Very dangerous problem to occur suddenly slowing to a crawl in fast moving traffic. Should have been a recall.
2013 Ford Edge limited 45K miles tampa fl - car will randomly go into limp mode without warning at any time, all lights on dash come on along with the wrench. This has happened on three different occasions, two on a busy 4 lane city street above 40 mph and the last was while merging onto the interstate above 50 mph. This is a very dangerous defect that will eventually result in an accident. Once in limp mode I will have to pull over, stop and restart the car at which point the car drives normal. Dealer can't replicate the fault, so they can't do anything. I have an extended warranty through 75K miles but can't use that either as the Ford dealer can't replicate the problem. Through research I found the same symptoms on other Ford where the throttle body was an issue including my year Edge. Ford did a recall on a bunch but my year and model were not included. Clearly Ford needs to expand their recall as this is extremely unsafe.
- Valrico, FL, USA
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My car will all of a sudden stop excels rating at high speeds. The rpms increase as the speeds decreases. The Ford dealerships can not figure it out as it has to be doing it. It can happen 30 minutes into driving and then maybe 1.5 hours is, there is no consistency. It has happens for the past year. And now tracing for the past summer it is very anxious driving this car. I am not sure my car was cleared really with all the recalls.
Coming into work, in beginning to turn a corner the steering wheel began to suddenly lock up and had to literally force it to turn corner. In turning that corner the car completely shut down and I drifted into a grass area out of traffic. Thankfully I was in a low mph setting. Now 3 days prior to this the car has been having problems staying in park. Emergency brake has to be put on because the car drifts out of park. 2 weeks prior we have had the O2 sensors replaced as well as the brake cylinders on the car due to having to fully jam down on the brakes in order for the car to stop.
July 21, 2019 driving along on a 35 mph road and car just stopped accelerating when pushing gas pedal. Wrench indicator appeared and had to put car in neutral to safely pull over. Car did restart after shutting off. Same incident happened an hour later going the same speed. We researched and found the numerous other Ford Edge same complaints that the throttle body was in need of replacement. Had it replaced and car is running smooth with no problems. This was a very scary and concerning issue. I can't imagine being on the expressway like others have experienced. Ford make this right and put out a recall.
The contact's daughter owns a 2013 Ford Edge. While driving 35 mph, the vehicle stalled and the service warning indicator illuminated. The contact was able to restart the vehicle after approximately 3 attempts. The vehicle resumed normal operation, but was towed by the insurance company to an independent mechanic. The mechanic diagnosed that the auto throttle body failed and needed to replaced. The independent mechanic cleaned the auto throttle body, but the failure recurred. Ford of clermont (1101 East, w hwy 50, clermont, fl 34711, (352) 394-6161) stated that the VIN was not included in a recall. The manufacturer was made aware of the failure and did not assist. The contact was advised to call NHTSA to file a complaint. The vehicle was not repaired. The failure mileage was approximately 59,000.
The 2013 Ford Edge SE has had the engine shut down while driving twice. Once on a two lane road and once on I 95 interstate with our family in it. Luckily, we were able to pull off the road. When it shuts down it shows wrench symbol on dash and says see users manual. Then the car restarts and drives normally until the next event. This is a severe safety issue and we will take the car in to the nearest Ford dealer as soon as possible. Many web threads have pointed to the throttle body as being defective and replaced. Then the issue stops. Hopefully this description helps another family from being injured on the roadways. It is understandable that cars will have issues but once Ford has notice of this problem we hope they resolve it in a timely manner. This description is an official notice of this severe safety concern of the engine shutting down unexpectedly while driving.
We have had our Ford Edge for about 3 years and no problems until a few weeks ago when wrench light came on and lost power to the accelerator. Managed to get the car over to the shoulder turned the ignition off and back on and everything seemed fine. It was then good for a couple of weeks and again did it 5 times the other day when I was driving on highway 91E one of the most busy here in California.this condition can put you in a very unsafe situation.
When stepping on the gas pedal the vehicle would not accelerate. The vehicle would not die but would not move. The check engine light came on. This happened on multiple occasions once in highway traffic and once at a busy intersection. The dealer told me it was a known problem and that there was nothing I could do to cause the problem or prevent it. Dealer replaced the throttle body assembly for $524
Brakes became spongy 2 1/2 weeks ago. Took to family mechanic. They were unable to recreate and stayed the brake pads are in great condition. Went on short vacation and the brakes continued to be spongy but not every time. When we returned home it began happening more frequently and a hissing sound began when applying brakes. Then yesterday morning the car shut off in the middle of a busy intersection but restarted after a few minutes. Took it into mechanic again and they were able to recreate both issues. After research they discovered a Ford extended warranty for this issue so I towed it to nearest Ford dealership. Now the garage is telling me it will cost between $800 and $1000 and my VIN is not covered. The info online states it should be covered. I pay my final car payment in 2 weeks and my additional warranty that I purchased ended in May. It seems this is a known issue and should be covered and most certainly should be recalled. It is not due to normal wear and tear. I have owned it brand new and after 7 years only have 30K miles on it. The vehicle is in great condition otherwise. Braking issues almost led to an accident the day before and it shut off with no warning or lights from the vehicle in the middle of an intersection. What if we had been on our road trip and going 80 miles an hour? this is a safety issue. The issue was recreated at the family mechanic in a parked position but for me it was operational.
On 4 separate occasions since September 2018, vehicle has shut down without warning while traveling on major highways and heavy traffic. Gas pedal did not respond when pressed. Lucky to have avoided serious accidents. Ford dealer/repair could not identify or repeat problem, but clearly there is a problem.
Vehicle was driven short distance in town (less than 10 miles in 10-20 degree weather), no warning lights no overheating or smoke. 10 minutes after car was parked and shut off, car ignited in driveway in engine. Oil had never even been changed since bought used from dealer a few months prior; had put on less than 2000 miles since purchased. Total loss.
The contact owns a 2013 Ford Edge. While driving approximately 65 mph, the vehicle lost acceleration. The contact pulled the vehicle over to the shoulder and then drove to don vance Ford (14897 mo-38, marshfield, mo 65706). The dealer diagnosed that the power transfer unit failed and needed replacement. The contact also stated that the vehicle started to leak oil ever since it was purchased in June of 2017. The oil leak has worsened. The vehicle was not repaired. The manufacturer was not notified of the failures. The approximate failure mileage was 154,802.
On Wednesday, January 9, 2019, my 2013 Ford Edge reported an "overheated coolant" message and within 2 seconds the engine light appeared, the car immediately lost the ability to accelerate and began decelerating while driving at 45 mph on a busy road during night time rush hour traffic. This endangered my safety and the safety of other motorists that had to quickly avoid hitting my car. I had the car towed to apple Ford dealership in columbia md and the technician informed me the internal water pump had failed that directly impacted the car performance issues and the grinding noise. To fix the water pump, he stated it would take 17 labor hours to repair it due to how Ford designed the water pump behind the engine. Also, this repair is causing engine problems. Bottom line here is that this flawed designed is a safety issue and Ford should recall the Ford Edge to fix this water pump problem before someone is seriously injured or dies.
When I press my brakes my car will not stop I have put brakes on in the past 6 months so I know my brakes are good. Also while I am driving it just turns off in the middle of a turn. Also when I get gas it will never start right up it always takes me 3 or 4 times for the car to start
A D V E R T I S E M E N T S
- Ringgold, GA, USA