Notes: The 2012 Ford Escape has an acceptable complaint history so far, with leaking rear window problems showing up as the main concern so far. NHTSA complaint data shows an early pattern of problems with stalling while driving.

Another concern is the 2012 Escape rolled onto its roof during an NHTSA side impact test so it only received a marginal side impact rating ... not good.


definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
43,102 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Ford Escape miscellaneous problems

miscellaneous problem

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2012 Ford Escape Owner Comments

problem #12

Nov 272016


  • 50,000 miles


Two days ago I was driving down the highway at nighttime, alone. I was the only vehicle in sight, and they were no overpasses anywhere near me. As I was driving, out of absolutely nowhere my rear windshield exploded. Glass went flying everywhere, even to the point of hitting the front seat. I had no idea what happened, I thought someone may have thrown a brick through my window. Luckily I had my wits about me enough to pull over and see what it happened. I examined my vehicle and noted that there were no rocks and still no other vehicles or people in sight. There was no reason for this window to have exploded; it happened completely on its own. If I had had a dog or child in the backseat, they could have been killed. I was driving at 120km/hr, the sheer noise and shock of the incident could have easily caused me to be in a fatal accident. I was lucky that I reacted the way that I did, but many people wouldn't have. Glass shards were all over my car. They flew to the front seat. They came out at such a speed they easily could have blinded or cut someone. This is a common problem with Ford SUVS! there are multiple news reports and yet Ford has done nothing as of yet!

- Los Angeles, CA, USA

problem #11

Nov 212016


  • 63,000 miles
Auto door lock / unlock feature will not allow a person in the rear passenger seat to Escape from a disabled vehicle if the driver is incapacitated.

- Coxs Creek, KY, USA

problem #10

Aug 232016


  • 75,000 miles
Rear window exploded on its own while parked in a mountain fishing lot

- Denver, CO, USA

problem #9

Jul 122015


  • 42,000 miles


Ac unit quit working at 42000 miles. The rear window leaks, bad latches.

- Lykens, PA, USA

problem #8

Jul 312016


  • 105,000 miles
Rear lift glass hinges corrode and snap. My hinges broke while stationary the vehicle was at rest and the lift gate was not in use.

- Hudson, WI, USA

problem #7

Feb 032016


  • miles
When I turn it makes a pop, the tail gate (trunk) will not open and back light shortage out at times. Car balls out sometime when I'm trying to go and will idle up on its own at times.

- Kilgore, TX, USA

problem #6

Nov 102015


  • miles


May 7, 2013, I woke up to find a puddle of water on the floor on both sides of my car. The dealership inspected it and cleared both front sunroof drain tubes. They also inspected, removed and installed front seats and center console for carpet cleaning (according to my invoice). I was told the water was there because the sunroof drain tubes dumped water onto the floor of my car. March 31, 2014, I took my car again to the dealership because again I had water on the floor of my car. They wanted me to pay for a diagnosis of having water on the floor of my car. After speaking with the dealership unsuccessfully, and taking my floor soaked car back home. I spoke with a regional representative. They were willing to cover the price of the diagnosis. I took my Escape back to the dealership the following day, according to my invoice they checked the sunroof, then adjusted the sunroof and cleaned sunroof drains. I was told the solution was to 1- avoid trees and 2-have my sunroof tubes blown out at oil changes. I have since avoided trees as much as possible and have had my oil change experts blow out the tubes. November 9, 2015, I woke up to find a puddle of water on my driver's side floor. I called Ford, I was told that a regional rep will contact me by end of day the next day. I had the drain tubes blown out in September at my last oil change. November 10, 2015, I was contacted by the regional rep., I was told I would have to take it to the dealership and pay to have it diagnosed. There was nothing that could be done without a diagnosis, just because this has happened 2 other times, doesn't mean that this is the same thing. That's what I was told. Each time I found the car in my drive way after not being in motion with wet floors.

- St. Petersburg, FL, USA

problem #5

Aug 172015


  • 36,127 miles
The rear door will not open. When I looked online to see what the problem may be I noticed many complaints of same problem. The rear latch sensor needs to be replaced. The sensor goes bad from water damage caused by leaking rear window. This is a safety concern because all the doors of a vehicle need to be able to open in the event of an accident or emergency exit from vehicle. I feel this should be added to the recall list of rear latch problems that Ford has been experiencing.

- Manville, NJ, USA

problem #4

Oct 122013


  • 20,000 miles
Sunroof/moonroof of our 2012 Ford Escape exploded for no reason a year and a half after purchase. Luckily, we had the cover shut or it would've injured us and our small child. Ford didn't want to take responsibility for it, they wanted us to claim it on our car insurance. I had (and still have) plenty of pictures documenting that this happened from the inside out. Nothing crashed into the sunroof causing it to explode. It was obvious the sunroof exploded from the inside out; it looked like a volcano. Ford still refused to acknowledge the issue. This could've been a very dangerous sitation. Something needs to be done.

- Jonesboro , AR, USA

problem #3

Jul 092015


  • 84,000 miles
Tailgate glass opened on its own. Hinge on tailgate glass broke due to corrosion upon closing tailgate glass.

- Peacham, VT, USA

problem #2

Jun 062015


  • 41,500 miles
As I was backing out of my parking spot my car stalled out and died completely.

- Henderson, NV, USA

problem #1

Mar 182012


  • 600 miles
While driving above 50mph, get a loud thud, thud, sound. Along with a change in interior pressure, or rear wheel problem. Slight vibration noticed. Sound relly hurts ears have to reduce speed below 50 mph. Dealer has failed to make an in depth inspection or test drive SUV. Ford Motor Company has indicated this is within normal operating specifications (more or less). Currently paying for a so called top rtaed Ford product. But I can not enjoy the full capacity of it. More than 30 years of buying a Ford product.

- Chicago, IL, USA

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