This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
In the past two months, I have paid over $1,400 to repair the damage done by mice and rats to the wiring harness in the front bumper. The air temperature sensor was damaged and or eaten away. There was other evidence of mice in the engine compartment. While I had the damage repaired immediately, if I hadn't there would likely have been a chance for safety issues. I understand that Ford and other manufacturers, in response to the environmentalists, now coat the wires in some organic substances that attract mice, rats, and other creatures. A perusal of the internet will show damage that has occurred in all parts of the country and in some cases resulted in the total ruining of the car. Ford and other manufacturers have refused responsiblility of this issues which has very serious safety risks and is certain to result in the loss of life.
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and the vehicle decelerated very quickly. The contact stated that the RPM revved up while the vehicle decelerated. The contact stated that the service transmission warning light was illuminated. The vehicle was towed to asheboro Ford located at (1602 E dixie dr, asheboro, nc 27203), to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 108,000.
The contact owns a 2017 Ford Escape. The contact stated that the check engine and engine over heating warning lights illuminated. The contact took the vehile to liccardi Ford Inc located at (1615 us-22, watchung, NJ 07069) to be diagnosed. The contact was informed that a coolant intrusion caused the defect. The contact was informed that a new short block was needed to repair the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 73,000.
Apparently there have been multiple complaints filed with the NHTSA regarding issues with the auto stop/start functions of 2017 Ford Escapes. This happened to my wife today at about 35000 miles, and the car was serviced and according to the local dealership's parts and labor department, perfectly fine. This issue appears to be that it's possible for the car to cut off as it normally would at a complete stop, but it won't auto start - instead displaying a message about putting the car into park and restarting the engine manually. Given the amount of complaints I've found with just a cursory glance into the spread of the issue, has Ford formally acknowledged that there is an issue with this feature in 2017 Ford Escapes" is there a documented procedure for their service departments to follow to correct these issues? if not, why" some of the other NHTSA ids related to this: 11300434, 11297934, 11292126, 11291536, 11290647, 11290086, and 11288766
Vehicle engine, at random times and multiple times, completely shuts off when stopped at a stoplight when in eco mode. When this happens a message is displayed on the instrument panel to put the car into park and restart the car manually. This is a dangerous, known issue. Cars begin moving when the light turns green as we are forced to restart our car. This is an accident waiting to happen.
- Charlotte, NC, USA
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The contact owns a 2017 Ford Escape. The contact stated that while stopped and attempting to resume driving, the accelerator pedal was depressed however, the vehicle stalled. The contact stated that a message displayed to restart the vehicle. The vehicle was not taken to be diagnosed nor repaired. Neither the dealer nor the manufacturer was notified of the failure. The approximate failure mileage was 17,400.
When stopped at a red light or stop sign or any other reason, my Escape will shut off and the display will show "auto startstop shift to P restart engine". the auto startstop light is orange instead of green when this occurs. It is not every time, but is is occurring more frequently. The transmission will still be in drive when this occurs.
The contact owns a 2017 Ford Escape. The contact stated that on several occasions the check engine warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the spark plug on cylinder number (3) three needed to be replaced. The contact stated that the spark plug was replaced twice however, the failure recurred. Neither the manufacturer nor the dealer were contacted or notified of the failure. The approximate failure mileage was 72,000.
The car randomly completely turns off while stopped at red lights or in traffic (when auto start-stop is activated), with a message on that dashboard to "shift the vehicle into park and restart the engine". at this point, it is necessary to shift the car into park and restart the engine before being able to proceed.
Seal in between the intercooler for the turbo so that coolent mixes with the engine oil which causes the engine to fail prematurely and Ford will not cover the repair. The car must be recalled because of the defect. www.badproductslaw.com is making a class action and people should contact them.
On multiple occasions, the car randomly completely turns off while stopped at red lights or in traffic, with a message on that dashboard to "shift the vehicle into park and restart the engine". at this point, it is necessary to shift the car into park and restart the engine before being able to proceed.
Vehicle has auto shutdown at traffic lights, stop signs. Sometimes stalls then and needs restarted. Only advisory when it happens is on dashboard display. Has happened over a dozen times to me within 40.000 miles. Last time below
My 2017 Ford Escape is creating an extremely dangerous safety issue/situation with the auto stop/start function. When stopped in traffic-at a stoplight, at a stop sign, in the road waiting to turn left-the engine turns off and a message is displayed to "shift the vehicle into park and restart the engine". I have almost had other cars hit the back of my Escape because of this. It's very scary when this happens and takes time to shift to park and restart the engine with an impatient diver behind me. I have read numerous other complaints on this same issue on your website. Some of the NHTSA id #'s 11300434, 11297934, 11292126, 11291536, 11290647, 11290086, and 11288766. There are other complaints as well. Please, before someone is injured or killed issue a recall for this problem. I don't have the exact date this first occurred, but it has happened multiple times since October 2019. Also per NHTSA 10160883 and Ford communication no. Ssm 47492 from February 2018 this is an issue that has been a known issue for at least 2 years now. "some 2017 Escape vehicles built on or before 02-Feb-2017 may exhibit a no restart concern after an auto stop/start event. Upon attempting to restart, the instrument panel may display a message instructing the customer to shift to park and start the vehicle manually. To correct this condition, reprogram the body control module (BCM) using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 14A068 and applicable labor operations in section 10 of the service labor time standards (slts) manual. If the BCM software is currently at the latest level available, refer to workshop manual (wsm), section 303-06A and/or powertrain control/emissions diagnosis (pc/ed) manual for an auto stop/start diagnostic trouble code (dtc) or gsb0000153 for auto stop/start system information and diagnostics."
On two occasions in the past month, the auto start/stop function has engaged while stopped at a traffic light and I've gotten the message: Auto startstop shift to P restart engine.
While sitting at lights the engine will completely shut off. An alert comes on stating to put in park and restart engine. This has happened multiple times in the past couple of weeks.
In the 3 years that we had the vehicle, the engine has had to be replaced twice due to coolant leaking into the combustion chamber because of a poorly designed head gasket. The most recent repair had an updated gasket, but only 3 months after it was replaced the transmission had a parts failure that caused a warning light. Shortly after the warning light, the car stopped in the middle of a major intersection and required a tow to the dealership for further repair. My husband was in the vehicle with my son at the time and thankfully was able to shift the car in neutral and get to a side street before an accident occurred.
The auto start/stop doesn't work all of the time on my 2017 Ford Escape SE. On multiple occasions my engine turns off when I'm at traffic signals, stop signs, roundabouts, turning right, and in stop and go traffic. A message is displayed to shift the vehicle into park and restart the engine. This is an extremely dangerous situation! I have almost been in several accidents due to this malfunction. I'm now anxious every single time I'm driving. I feel unsafe on a daily basis and it's frustrating that Ford is not doing anything about it. Please issue a recall before I'm actually in an accident.
Vehicle is stalling while engine shutoff is engaged intermittently at red lights! this happen to me twice while christmas shopping today and once last week!! I had to put the vehicle into park and restart it. Very dangerous drivers behind me were very impatient !!
Multiple times the Escape as been stopped at a light and the auto restart does not work. A message is displayed to shift the vehicle to park and start the vehicle manually. Very dangerous at an intersection when cars behind are moving.
Owner of 2017 Ford Escape and ongoing issues with high temperature engine indicator - low coolant level. Bought car new Feb 2018 and within one year and 8030 miles the car required service for this issue in April 2019. Repairs made to water pump and coolant bypass hose assembly. Now again in Dec 2019 with 14,444 miles, I have the same issue with coolant level below the minimum mark and high temp engine on dash gauge. Added coolant myself and schedule service for Dec 16 2019. The reservoir cap was fitted tightly and there was no indication of a leak when checking the floor of garage or anywhere under the hood. Obviously, there is a problem since the coolant is leaking out and causing high temp of engine which is not normal vehicle operating conditions for a vehicle with 14,444 miles to have this same issue recurring. Recap: 02/23/2019 miles 7009 serviced for vehicle checkup, oil change, tire rotation and multi-point inspection. 04/13/2019 miles 8030 serviced for high temp. Engine indicator and coolant level below minimum mark 12/16/2019 miles 14,444 high temp. Engine indicator and observed coolant level is below minimum mark on coolant reservoir. 12/17/2019 car is schedule for appt to inspect issue with coolant leaking
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- Hereford, AZ, USA