This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Over a two week period, when I would start the vehicle in the morning, sometimes it ran rough. Revving the gas pedal a couple of times resolved this. On December 11 while driving to richmond, Virginia, the service engine soon light came on. I am close to time for an oil change and when I returned home December 12, I scheduled a service appointment for this morning, December 13. I was told that the rough idling, engine light, low coolant, and diagnostic codes all point toward the need to replace the long block engine, which is $11,000. My car is paid off, only recently, and it has 74,000 miles. It has only ever been serviced at Ford dealerships. It is my understanding that this is a known problem. I have called Ford and it has been escalated. If this is a known problem, why is it not a recall? this certainly could pose a safety issue.
Auto stop start feature. When stopped engine shuts off but doesn't restart after releasing the brake. Message appears "put car in park to restart." First time it happened leaving a parking lot. 2nd time it happened in traffic on highway at a signal.
My vehichle had been making a noise and started letting out a gray smoke from te exhaust. I took it into the dealership and they said it was leaking "oil" into the motor and I needed a new engine. That they did not know where the problem was coming from therefore Ford approved a new engine replacement sice I am still under warranty ( 31,000 miles). Even if a new engine is replaced. The fact that they do not know where the vehicle is leaking oil from still does not rule out that this problem can happen again and when. Also every time I come to a stop my car turns off and does not turn back on when I release the brake. When is Ford going to finally say recall these vehicles"??? I have young children I drive every single day.. my children's safety in on the line here. Do Ford CEO's realize that? do Ford CEO's have children? grandchildren" maybe their children/grandchildren should ride in these faulty vehicles and be put at risk and then maybe they will re think their decision of recalling !!!!!!!!
Had 2017 Ford Escape for just over a year. 30,000 miles on it when cel came on then went back off only to come back on again blinking. Dealership says antifreeze is leaking into oil causing engine failure. Engine has to be replaced.
I've had multiple problems with this vehicle.1st problem is when I came to a stop at the set of stop lights in gloucester MA. The engine shut off. At that point I have to restart the car. It has happened on multiple occasions.it didn't happen at the dealership so was told it would have to happen when the had the car. 2nd problem, the engine light came on. The dealership said it just needed to be reset, 2 weeks later the engine light returned. Brought to dealership this time the dealership said the engine needed to be replaced due to coolant that was getting into the motor. I looked up problems with the 2017 Ford Escape and there were a lot of complaints about the engines needing to be replaced because of coolant getting into the motor or basically the head gasket had failed and is a known problem with the motor.they had my car for 4 weeks and had to pick up a rental car. I had to call the dealership to see if my car was finished. Because they never called. When I called I found out the car would be done in 2 days. When I received the car back it wasn't running the same as when I purchased it, plus it now pulls to the right while driving. 3rd, the clock in vehicle keeps changing time. Asked the dealership if there was a problem with the computer. They said no. 12/4/2019 2 weeks after getting car back, now it won't start and is dead in my driveway.
- Gloucester, MA, USA
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2017 Ford Escape SE cel came on. Had autozone put it on the computer and it gave a code PO301. Cel went out on 2 mile drive home. A few days passed cel came on again and went off again. Called dealership but light was out, they said code may not have been stored. Made an appointment after the 3rd cel on and then off. Mechanic called approx. 1 hr later and told me a new engine was needed because coolant leaked into the engine at a cost of $8000. This vehicle had turbo booster repaired/replaced twice after I complained about the total lack of acceleration and explaining that I felt I was going to die in this car when trying to merge into highway traffic. The first time they said it was fine and I would have to get used to this engine. I insisted that they test drive with me, they agreed that there was a problem. After the first repair, the same lack of acceleration occurred again. Again they replaced the turbo boost. This engine is unsafe and defective. This engine needs to be recalled. Ford needs to take responsibility for these failures. Vehicle has 70000 miles and Ford says there is nothing they can do, I am responsible to put a new engine into this vehicle.
We have been having issues with our 2017 Escape titanium with the 1.5L turbo engine since we bought it. Under hard acceleration, such as while passing, or entering a freeway, the car shudders, has no power, and the check engine light blinks. We brought it in to the dealership twice for this but they were not able to duplicate the problem, and couldn't bring up a code for the problem. Our car has been burning oil and one time the high engine temp warning came on and we were low on coolant. We have kept up on all routine maintenance for the vehicle throughout our ownership of it. It gets driven a lot and has 78000 miles on it. Recently our check engine light came on and our engine would shudder at idle. We took it to the dealership only to have them tell us that the head gasket was going, they couldn't remove one of the spark plugs, and we need a new engine. Of course, now that it's out of warranty, a mechanic tells us what is wrong with our vehicle. We suspect that this has been the problem with our vehicle all along. A defective Ford engine that many owners are having issues with. Based on what others have said on this forum we are expecting to get zero resolution from Ford even though, with the number of complaints about this engine, they are sure to know there is a problem with it.
While driving the cel came on. We took the car to the dealership they replaced the crankcase pressure sensor which was covered under the powertrain warranty. They then informed us that the active grill shutter was broken and needed to be replaced. This is an internal plastic shutter in front of the radiator. The service advisor said that Ford was aware of these shutters easily being damaged and has corrected the issue going forward but this is not covered under warranty. I contacted Ford corporate customer relations and was informed that since no recall had been issued it was up to the dealership to determine if the item was warrantied. They brushed me off and wished me luck. Dealership quoted $1090 for replacement that is my responsibility.
2017 Escape 1.5L ecoboost AWD. Engine loss of power on highway with cel illuminated. Engine resumed after pulling over, but running rough. Cel was P0302, cylinder 2 misfire. Replaced plugs and swapped coils, cylinder 2 was bad, did not fix misfire. Took to dealer and was informed that cyl 2 had complete loss of compression and head needed replaced. Was informed that this was a very common issue and they have had to do this dozens of times on 1.5L ecoboosts (Fusion and Escapes spanning 2014-2019). Head was on national backorder, so dealer appealed to have long block replaced to avoid long wait times. Long block replaced under warranty. I was lucky as my vehicle was barely in warranty (50,200). This is a well-documented issue on the NHTSA site, on internet forms and among the Ford repair community. There are hundreds of 1.5L ecoboosts sitting on dealer lots waiting for new engines. There are also hundreds of owners that are getting stuck with 3K-10K repair bills because they are out of warranty, average Escape owner can't afford that on a relatively new vehicle. Ford needs to provide extended replacement for this issue. Attached related NHTSA ssms.
My car is equipped with auto/start stop system. It has been malfunctioning during auto stop at red lights & in traffic while driving. When it shuts down at a traffic red light or in stopped traffic, a message displays to driver when stopped to shift to park and restart engine. This requires taking your foot off the brake and then stepping back on the brake to start the car running again to be able to go. Other drivers will honk at you to go when you cannot continue to drive until you get the vehicle back running after doing what the message states.
We took our 2017 Ford Escape in for a tune up after the check engine light came on. The service department called and said that there was a coolant leak, and the coolant had gotten into our engine and ruined it, and we now need to replace the engine. They said that there is currently a service bulletin out about a lot of other Ford Escapes having this same issue, but there is no recall yet, so we are left to pay for the new engine.
The contact owns a 2017 Ford Escape. While driving 30 mph, a warning indicator signaled that the engine was overheating. The contact pulled the vehicle off the road and was unable to resume driving. The vehicle was towed to salinas valley Ford Lincoln (1100 auto center cir, salinas, ca 93907, 831-444-4444) where it was diagnosed and a sensor was replaced. The following day, as the contact's husband was driving 30 mph, the check engine warning indicator illuminated. The contact took the vehicle back to the dealer where it was determined that coolant was leaking and caused the pipes to smoke. The dealer gave the contact an estimate of $2,900 to inspect the vehicle and asses the damage. The manufacturer was notified of the failure and the contact was informed that there were no open recalls on the vehicle. The vehicle had not been repaired. The failure mileage was approximately 60,000.
The contact owns a 2017 Ford Escape. While attempting to start the vehicle, a rattling noise started and the check engine warning indicator illuminated. White smoke coming out of tail pipe.the contact stated that the failure had been occurring intermittently for approximately one month. The vehicle was driven to green Ford of greensboro (3800 wendover ave, greensboro, nc) where it was determined that a new engine was needed. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 62,000.
At 26790 miles the head gasket failed leading to overheating, noticed when driving on the freeway needing to leave the road to let the car cool down and adding 1/2 gallon of antifreeze
When the vehicle is stopped, the auto start stop feature automatically shuts engine off. It should restart when you release the brake. Several times the vehicle has failed to start when brake is released. A message appears on the screen stating that you must shift the vehicle into park, depress brake and restart the vehicle. This is extremely dangerous due to the fact that you are likely at a intersection which the light has turned green and your vehicle must be restarted.
2017 Ford Escape with 29,918 miles bought brand new. Engine lost power going up hill while passing a car in fast lane, barely made it safely off the road, engine light came on. Taken to dealer, found nothing. Then vehicle started to have rough idle every day, not running smoothly, almost stalling, engine light comes on then after a day or two goes off. Taken to dealer, they could not find a code on computer of why light came on. Asked them if it was safe to drive, was worried about breaking down, they said yes, safe to drive. Engine light came on again, took it to dealer while light was on, they checked and said needs new engine because of antifreeze going into oil. Told me they had 3 or 4 others with same problem waiting at garage to be fixed due to parts issue and the process dealer has to go through with Ford. Told me to drop it off and it would be at least 3 weeks until I get it back, is under warranty. A 2 year old SUV having to have the engine replaced because of a manufacturer's defect is unacceptable. Ford should offer a buy back especially because Ford also had this problem in earlier models of Escapes. If this is happening to more and more of the Escapes, why isn't Ford letting their customers know before their cars break down putting them in a potentially dangerous situation?
The contact owns a 2017 Ford Escape. While the vehicle was stopped at a red light, the accelerator pedal was depressed, but the vehicle stalled. The vehicle was restarted and was able to function normally. While making a left turn, the vehicle stalled again. The contact mentioned that the auto start function was reset and the vehicle was able to function normally; however, the check engine indicator illuminated. The vehicle was taken to an independent mechanic where the contact was informed that the fuel pump control module lost communication. The vehicle was taken to five star Ford dallas (8900 w president george bush hwy, dallas, tx 75252, (972) 985-3600) to be diagnosed, but the failure could not be duplicated. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 25,500.
Check engine light came on, and codes indicate misfire. I have had the car back at the dealership 3 times now, and as of 9/10/19, it is waiting for a new long block. They said to expect as least 3 more after they had it for a full week. After reading about this issue, and having new coils installed, and spark plugs, it is my thought the coolant leaking into the cylinder is the issue. I will call on Monday to see about getting a new car, this has been a complete headache since the light came on 2 weeks after taking ownership in July. Each time light goes on, it is usually right after starting car, it drives fine but may idle ruggedly for a bit. One time, the light came on but turned off before I called dealership, then it came back on again, and I brought it right back to the shop. I am wondering at one point this car would be considered a loss since the dealership gives me a rental every time it is in the shop.
Purchased the 2017 Ford Escape from hertz car sales Feb 2019. It was under 50,000 miles at the time. Mileage now is around 58,000. The first few months did not have a problem, then going into summer, the car would occasionally have a rough idling start. Mind you at the time, my husband and I used it mainly to commute to work(20mins to get to work) and back with the grocery trips to the store occasionally. I'd say starting June around that month when the engine was started, sometimes a rough idling would happen and then the check engine light would come on too. The ac stopped working around this time frame and still does not work as of 9/5. it will not blow out cold ac but just regular temp air. In August we visited my husband's parents down in socal, and got it checked out by an autozone technician and a local mechanic on separate visits. Autozone concluded it was cylinder misfire. Local mechanic concluded it was the codes that needed reprogramming because when they scanned it, different codes would pop up and that was causing the ac to shut off. To this day still when the car is turned on, the check engine light would pop up and stay on for days at a time. Other days, it would be off. Today 9/5 there is no rough idling. Going to my Ford appt 9/6/19 to get it checked out. A Ford representative called my husband today confirming the appt and recommended us to trade in our vehicle. I read other complaints on this website before writing this complaint, and others have stated Ford has a service bulletin announcement out about this type of issue. After reading that, I opened another tab, looked at their website and they only have information regarding the takata airbags and found nothing on service bulletin announcements regarding this type of issue. I could not find it, so there is no page dedicated to it. I'm starting to believe it should be also mandated as a recall.
On 8/9/2019 my vehicle's check engine light came on. I have a code reader and I hooked it up to see what the code was for and it was for a cylinder misfire on cylinder 1. so I took my vehicle to Ford on 8/10/2019. I have a 2017 Ford Escape with 22811 miles on it. It has been at Ford ever since. I spoke to the dealer and they said I would need a new engine due to coolant leaking into the engine. The dealer said they have a service bulletin on these vehicles since this is a known problem with the 2.0 ecoboost engines in the Ford Escape
A D V E R T I S E M E N T S
- Leesburg, VA, USA