This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford Escape. When the engine was started, the contact noticed blue smoke coming from both exhaust pipes. There were no warning indicators illuminated. The contact also stated that the tank that held the antifreeze was empty, but there was no external leak. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The manufacturer was not notified of the failures. The approximate failure mileage was 82,012.
2017 Ford Escape. Consumer writes in regards to difficulty putting vehicle in reverse and not accelerating. The consumer stated that the engine had warped and needed to be replaced. The manufacturer was made aware of the failure.
I was the owner of a 2017 Ford Escape with under 27000 miles. On 7/16/19, it had been parked for 6 hours at my place and I was awoken at 12:30 am by fire/police that my car was on fire. The fire started under the passenger hood area. The car is a total loss and fire dept determined it was an electrical fire. Still waiting on the actual cause of the electrical fire. I'm just glad that I was not in the vehicle or had anyone with me when the fire started. This is the secondary car I have gotten from sam pack's 5 star Ford in carrollton. The first car I purchased from that dealership was a 2015 Ford Escape pre-certified used but after a few months with issues, it turned out to be part of an insurance flood scam and was not looked over for it be certified used. They put me in a new 2017 Ford Escape which has now burned up. I have nothing from this whole situation. I have also called Ford customer relations and got a case number and was told someone would be contacting me. Still have not hear back from Ford and that was over 2 weeks ago. This seems to be bad business and there could be a potential serious defect with the car that could affect other consumers. At this point no one seems to know why/how the parked car caught fire. I have attached pictures of the car
The contact owns a 2017 Ford Escape. While driving various speeds, the air temperature high warning indicator flashed. The contact took the vehicle to all american Ford (375 NJ-17, paramus, NJ 07652, 201-262-4900) where it was diagnosed that the engine coolant was leaking and the engine needed to be replaced. The manufacturer was notified of the failure and informed the contact that they could not assist. The vehicle was not repaired. The failure mileage was 61,000.
When breaking with auto stop/start turned on, the engine will completely stall out and a notice will pop up on the information screen staying to put the car in park and manually start the car. I bought my car a week ago and this has already happened twice. It's very scary as it could happen anywhere. I did some research and there's a forum filled with others who have experienced this too, and yet, no recall to fix it. Picture attached is from the forum as I don't have my phone near me while driving to take my own picture.
- Sacramento, CA, USA
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Jun.17.2019 --P0303 code came up, around,91300miles; --the code was gone after change spark plug; at that time, coolant was low. So top off; Jul.15.2019 --P303 code came up again, 91900miles right after around 300miles highway driving; --coolant was low again, top off again Jul.20.2019 --went to dealer, found coolant in cylinder 3 according to tsb #ssm 47489 NHTSA id #10144947 --the suggested solution from dealer is to replace engine long block; --the cost for replacement is around $8300
At 26,000 miles check engine light came on. I took vehicle into dealer and was told they had to do some testing. The dealer told me 3 days later that a new block had to be back ordered as it was cracked from engine coolant getting into the combustion chamber. I waited 40 days for this to come in and then was told a head gasket was was on back order. The dealer said Ford had a service bulliten for this fix. I have the car back and wasn't offered a full warrenty. How can I be sure this wont happen again. I had correspondence with 2 separate dealers and both said they have seen many with this same problem.
Bought car in 7/18 with 33000 miles on it. Drove it for 8000. Then experienced a cloud of gray smoke and rough running upon starting after car was parked for 2 days. Also a loud clunk when reversing more than 3 ft. Also info panel stated that an oil change was needed. Called dealer as had 2000 more miles to go before the next scheduled oil change. Was told to ignore info screen and keep original oil change schedule. 4 to 5 days later the check engine light came on and took car to dealer. Dealer stated that the head gasket is leaking antifreeze into the cylinders and motor needs to be replaced. Under warranty and was promised to have it fixed by mid July, 2019. Now dealer states it could be much later than that. I had to call Ford corporation customer service to get any type of replacement vehicle as dealer states he doesn't have anything available (probably due to backlog of Escape blown head gaskets). Have researched online and found many testimonials re: This same issue. Is it time for Ford to make a recall?
Happened twice. Repaired first time with a new turbo cooler. 2000 miles later same thing happened again. While driving, the engine light came on and said to pull over now. The engine shutdown totally and I managed to coast into a parking lot. Car was on a county street going 40 miles/hr. It was repaired with a totally new engine.
As an update to my previous complaint, the car has now been in the shop at Ford twice. The first time, the "fixed" the issue on the same day- they replaced a sensor that they said was bad and that we should have no more problems. The next morning, the same overheating message appeared and then again later that day. Got car immediately to the same Ford dealership. It has been one week since dropping it off. The first day, the service advisor called and said they had to reach out to Ford technicians because they had no idea what else it could be besides the sensor. Today, we received a call from Ford and was told they have not been able to duplicate the problem. Supposedly one of the technicians has driven the car 30 miles and has had no issues. We have multiple videos and shared them via text with the service advisor that showed the message we were receiving. This has happened 3 times now, in traffic while trying to accelerate, the "high engine temperature stop safely" suddenly appears and the engine basically shuts down, leaving you unable to stop safely at all.
My car had a misfire shortly after I bought it, they replaced some parts in 2017, then my air conditioner quit running cold, the dealership replaced a couple parts in 2018, now in 2019, the engine misfires again leading to an entire engine replacement.
When pulling out onto a busy highway, the check engine light and safety information notification popped up stating the engine was at an unsafe temperature and to safely park right away. The engine then began to stutter and shut down within seconds. The car had just been started only minutes before and the engine temperature was not hot. We added coolant to the "max" and the car cranked up and ran okay. The next morning, upon starting the car the safety notification popped up in the dashboard immediately and the engine did the same thing. After research and speaking with our mechanic, we believe the coolant temperature sensor is bad.
On freeway, passing another vehicle the checking engine light began to flash, while accelerating the vehicle began to shake and the lost power causing vehicle to slow abruptly. This created a hazardous situation.
I have been on the highway at least 12 times now, doing the speed limit, which is 80 mph, when the engine suddenly shuts down! I get a warning on my dash saying engine fault service now. This has happened when I've been using cruise control, & when I haven't. many times it has happened when I've just passed a semi I'm the passing lane & the car shuts off! scary as hell! I have to immediately get back into the far right lane, & pull off on the shoulder! the steering & brakes still work, but I have no power! one of these days, someone is going to kill me, because I won't be able to get over soon enough! I bout the car with 12,000 miles on it & the Ford certified preowned warranty on it. The same month I bought the car, it had died on me 2 times on the highway along with other problems. It has now happened at least 12 times, but it's only the 3rd time I'm the shop for this, because it takes forever to get an appt. & the dealership is 100 miles R/T from me. There are other electrical issues going on with the car they've had to fix also. But they've never gotten the car to duplicate what it does to me on the highway & apparently even though I show them pics of my speed & the engine failure notice, they don't have a clue & seem to care less! I've now been without my car & in a rental for a total of 1 month now & my car only has 26,000+ miles on it!!
When stopped at stop sign the vehicle will completely shut down and you have to shift vehicle into park and restart. This happens when you take you foot off the brake and the engine is supposed to restart but doesn't. typically it is very confusing for driver and other cars are expecting you to continue through intersection but you can't because you have to restart. Can lead to potentially putting in reverse instead of normal driving causing accident.
Car is randomly jumping to overheat after being in motion. Approx 5 mins of being on. Then violently shaking and cutting itself off. Driving out of an apartment driveway. Was told it was the coolant leaking, however it "solved itself" and I was sent on my way. This is now the second time this has happened. Upon research, it seems as this is a common issue with Ford.
When accelerating on the highway my vehicle started shaking uncontrollably. It felt like the engine was failing. I was unable to accelerate without it shaking. I could maintain a speed of about 50mph without the shaking. I thought maybe the air conditioning had malfunctioned and was taking too much power from the engine so I turned it off, but that didn't help the issue. My check engine light was blinking on and off. It was very scary. Its happened twice. But there was no indication on my app that anything happened except for a misfire? either way very scary on the highway when you're with your 3 year old.
Within one year of owning vehicle, the high temperature engine light (red message indicator0 came on. I had taken my car in for 1 year service/oil change without any issues. When the light came on, at the next opportunity I checked the coolant level and it was below the minimum mark. Coolant oem red was added and after 3 days of driving I checked the level again and it was below coolant minimum level. I have noticed recalls on Escape vehicles in the past regarding the same situation however nothing has been sent out regarding the 2017 models. A recall should be started since this can severly affect the vehicle in a damaging way. The vehicle was driving in local traffic when the light came on approximately five minutes into the drive. The dealership should have brought it to my attention if it was not at the proper fill mark and it is a known issue. I will be contacting the dealership to see what can be done to remedy the issue.
When at red light or just driving down inter-state the engine turns it self off. The car battery light comes on and it tells you to put it in park and restart. This is very dangerous
The vehicle was taken to the dealership on March 11, 2019 after driving the vehicle and the vehicle would not stop, even though the breaks were being applied. For any type of breakage, you would have to accel the car to go faster. The car is still in the dealership and have not ben able to figure out the underlying problem.
A D V E R T I S E M E N T S
- Wallback, WV, USA