This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I bought my truck in Sept 1998. In Aug 1999 I took it into the dealer because the drivers mirror vibrates at speeds of 55mph and up. Also the steering wheel vibrates and the left front tire feels like it is going to come off at about 65 mph. I have everything documented and have been in now 7 times. The first time they changed the mirror, the 2nd the balanced/rotated the tires, the 3 time they had me buy new tires, the 4th the put another set of new tires on, the 5th I had the service mgr and head mechanic drive it again the tires were balanced/rotated, the 6th time the regional service manager drove it. Then a factory rep from Ford Motor Company came down from detroit and called me on the phone. With each time I had it in I was told it is "normal" for a mirror to vibrate but each of them said they didn't feel the virbration in the front end or steering column. I wrote a letter to the owner of the dealership along with a C/C to the president/CEO of Ford Motor Co. I stated the ga lemon law/new car warrenty act of 1990 and per the lemon law giving them 1 more opportunity to fix the problem. The service manager called me on 11/4/99 and I took it in the am of 11/5/99 for the 7th time. He looked the suspension over and said he could not find anything wrong. I have copies of everything I mailed out and all the times I have been in. The vehicle has gotten worse, it is hard to see anything out of the drivers mirror at 50 mph and I can not see anything at 70 mph. The left front tire feels like it is going to come off when I reach about 65 mph, and it also is hard to control the vehicle. The steering wheel has a vibration in it and the front seats now have a vibration. I feel very unsafe in this vehicle. I ask on 11/5/99 about a replacement and the service manager said the dealership said they would not do that. I would have to go persue the lemon law. I don't want my children or anyone else to get hurt. Please help!!
Both these mirrors vibrate so badly, that they cannot safely be used. They also make me dizzy. Ford knows of this defect and seems to be doing nothing about it.
- Locust Grove, GA, USA
Search CarComplaints.com for these popular complaint phrases...
A D V E R T I S E M E N T S
- Latham, NY, USA