I was reading through the other complaints in regards to the crack in the hatch. Just to tell you what I have gone through. I noticed it back at the end of June, not sure how it got there. I took my vehicle in to get some work done on the rear a/c unit and to get my driver's side passenger window motor fixed. They looked at my vehicle with the crack and the passenger side sun visor that was hanging because the plastic piece that holds it in place shattered. They told me at the time the rear a/c was covered under my extended warranty and the window motor but that the visor and the crack were cosmetic and I had to pay to get them fixed. It would have cost me over $500 to fix them. I didn't feel I should have to fix them since I didn't do anything to cause these issues. So, after a bit of time and then when my driver's side sun visor shattered on top of the window motor going out again in the same door I then contacted Ford through their LOVELY (whatever) Customer Relationship Center. I expressed my concerns and they asked me to take it into the dealership to have an estimate done and they would look into this for me. I did mention to them that I know it is a known issue with the vehicle, told to me by my Service Writer at the dealership. They said they were not aware of any issues. Anyway, took time out of my weekend to take it up there to have it looked at and felt confident that Ford was going to do the right thing by me and fix my vehicle at no cost to me. When Ford contacted me back it was a different person then the first time and was told that to show me customer appreciation they would meet me in the middle to fix it because my vehicle was out of warranty. I was not happy with this outcome. I have been a Ford activist before this, I would press others to buy Ford and now this. When I called back to Ford to voice my dissatisfaction with the outcome, again speaking with someone else, he was very rude and told me that I basically should be grateful with what was offered since my vehicle is out of warranty. I asked for a presidential address where I was told there was not one. Thank goodness for the internet. I was able to come up with an address to the Board of Directors, Ford Motor Company P.O. Box 685
Dearborn, MI 48126-0685 making it attention to Alan Mulally, CEO of Ford. I am waiting for a response. I have since been looking for others and found in my work parking lot alone 2 others. Let's ban together and get Ford to back their products, like their logo says "Built Ford Tough" -- MY A@@
A D V E R T I S E M E N T S
I was reading through the other complaints in regards to the crack in the hatch. Just to tell you what I have gone through. I noticed it back at the end of June, not sure how it got there. I took my vehicle in to get some work done on the rear a/c unit and to get my driver's side passenger window motor fixed. They looked at my vehicle with the crack and the passenger side sun visor that was hanging because the plastic piece that holds it in place shattered. They told me at the time the rear a/c was covered under my extended warranty and the window motor but that the visor and the crack were cosmetic and I had to pay to get them fixed. It would have cost me over $500 to fix them. I didn't feel I should have to fix them since I didn't do anything to cause these issues. So, after a bit of time and then when my driver's side sun visor shattered on top of the window motor going out again in the same door I then contacted Ford through their LOVELY (whatever) Customer Relationship Center. I expressed my concerns and they asked me to take it into the dealership to have an estimate done and they would look into this for me. I did mention to them that I know it is a known issue with the vehicle, told to me by my Service Writer at the dealership. They said they were not aware of any issues. Anyway, took time out of my weekend to take it up there to have it looked at and felt confident that Ford was going to do the right thing by me and fix my vehicle at no cost to me. When Ford contacted me back it was a different person then the first time and was told that to show me customer appreciation they would meet me in the middle to fix it because my vehicle was out of warranty. I was not happy with this outcome. I have been a Ford activist before this, I would press others to buy Ford and now this. When I called back to Ford to voice my dissatisfaction with the outcome, again speaking with someone else, he was very rude and told me that I basically should be grateful with what was offered since my vehicle is out of warranty. I asked for a presidential address where I was told there was not one. Thank goodness for the internet. I was able to come up with an address to the Board of Directors, Ford Motor Company P.O. Box 685
Dearborn, MI 48126-0685 making it attention to Alan Mulally, CEO of Ford. I am waiting for a response. I have since been looking for others and found in my work parking lot alone 2 others. Let's ban together and get Ford to back their products, like their logo says "Built Ford Tough" -- MY A@@
- tmeredith, La Vernia, TX, US