CarComplaints.com Notes: The 2002 Ford Explorer is hands-down our worst vehicle on record. "Avoid like the plague" is putting it lightly.
The 2002-2005 Explorer has a very well-established record of expensive transmission failure at under 100k miles. The Explorer has an enclosed transmission which is typically replaced with a rebuilt transmission at a cost of almost $3,000.
Another common problem for the 2002-2003 Explorer is wheel bearing failure at around 90k miles, with a typical repair bill of $500 to $1000 depending on how many wheel bearings failed.
Adding insult to injury, the 2002-2005 Explorer also has a massive problem with the rear panel cracking. While it's a minor annoyance compared to transmission failure, ironically the crack usually goes right through the Ford logo.
10.0
really awful
Crashes / Fires:
24 / 7
Injuries / Deaths:
13 / 0
Average Mileage:
63,424 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2002 Ford Explorer. While driving 55 mph and accelerating to 60 mph, the engine suddenly roared and began racing. The contact was unable to stop the vehicle, which caused other vehicles to swerve around her to avoid crashing. She activated the hazard lights and pulled off the road. She attempted to shut off the vehicle, but even with the keys removed from the ignition, the engine still raced for approximately another 30 seconds until it finally stopped. The contact grabbed her children, exited the vehicle, and waited for someone to come pick her up. She later called a tow truck and had the vehicle towed to her house. The vehicle remains at her residence and has not been repaired. The failure and current mileages were 51,761. Update 06/10/08
The contact owns a 2002 Ford Explorer. The contact received Ford recall notice number 05S28 for the vehicle speed control in August of 2007. The dealer stated that the part will be available in June of 2008. The contact stated that the recall has gone beyond a reasonable amount of time for the repair to performed. There had been no failure to date. The current mileage was 135,000.
I own a 2002 Ford Ranger XLT pick-up truck. In August of this year, 2007, I received a recall notice for a speed control deactivation switch. Within two weeks I called the local Ford dealership and they requested me to bring the vehicle in. I did, and upon arrival I was told that they did not have the part to fix/comply with the recall. I had a few choice words with the dealership and was told to wait for a call concerning the parts arrival. I waited, waited and waited, and still no call. I have contacted the local Ford place three times since August of 2007. I still, as of November 25, 2007, do not have a repaired truck in accordance with the recall. All of the numbers on the recall sheet point to the local dealership and nothing else. I have no other avenue except this one. I just want my truck repaired for the safety of me and my family. Please assist me in resolving this issue, as safety should be priority one in any auto makers mind. This is my first Ford product and I am not pleased with their capacity to handle such a crisis as a fire within the vehicle. I hope that they understand the magnitude of this and the avenues they have provided show only a false sense of security within all Ford products. Please contact me as soon as possible with help in this area. Thank you in advance.
While pulling into a gas station slowing to a stop the vehicle suddenly accelerated. Striking the barrier in front of the gas pump. Vehicle was towed to repair shop.
The contact owns a 2002 Ford Explorer. In September of 2007, the contact received a recall notice for NHTSA campaign id number 07V336000 (vehicle speed control). She was informed that the part would be unavailable until December of 2007. The dealer never advised her to disconnect the speed control switch. The purchase date was unknown. There had been no failure to date. The current mileage was 82,000.
- Charlotte, NC, USA
Search CarComplaints.com for these popular complaint phrases...
The contact owns a 2002 Ford Explorer. A recall notice was received for NHTSA campaign id 07V336000 (vehicle speed control). The dealer advised not to drive the vehicle, however; the part was unavailable for two weeks. There was no failure. The current mileage was 65,000.
After driving on a cold weather night at single digit temperatures, the vehicle seemed to accelerate on its own even without pressing the gas pedal. When the vehicle is put into park or neutral, the RPM was above 4000. From a complete stop, the vehicle would accelerate on its own. When braking the vehicle seems to still want to move.
2002 Ford Explorer- spouse almost seriously injured when the gas pedal throttle was stuck and would not release. Car lunged out of control. Slamming brakes only slowed it but did not stop it.
2002 Explorer has problems picking up speed and over use of gas. The consumer also had problems with the transmission, gear adjustment, difficult high altitude driving even after gear change, air suction into the engine and transmission, accelerator and ses light illuminated. The vehicle was taken to the dealer but they refused to provide any assistance. Updated 07/06/06.
: the contact stated while approaching a stop sign and applying the brakes the vehicle accelerated forward causing a minor crash. There was a police report filed at the scene. After inspection the dealership replaced the wheel speed sensor on December 15, 2005. When the problem returned the dealer replaced a different unknown sensor.
Contact's wife on states on 9-17-05 was driving the 2002 Ford Explorer and she stopped at a red light on a hill. She took foot off of the brakes and the car surged very high and lunged forward, resulting in a rear end collision. The contact was concerned that this may had something to do with the cruise control. The contact's wife did not have the cruise control on at the time of the accident. The dealer did not think this had anything to do with the cruise control. A police report was taken. This was the first incident of this kind. The contact reported of having no problems with the cruise control prior to this accident..
2002 Ford Explorer accelerator became stuck open. The consumer stated the vehicle went out of control. The consumer was able to place the vehicle in neutral to turn off the engine.
Vehicle stumbled while making a left turn into my driveway I fed it gas to keep it from stalling and it accelerated rapidly into my garage door. While under warranty this problem reported to dealer but they claimed they were neve able to find a problem. The last service under extended warranty said same problem reported and this time I was charged for the test but once again they found nothing I complained to Ford via their web site but they never replied to my emaili
Contact states when taking foot off of the throttle it continued to accelerate. This happened three times. The last time was less than 30 days ago. It has only been happening for the last three months. It has happening more frequently. It does not happen at a low speeds; but at other speeds above 35 mph. Road conditions have been perfect at every incident.
While starting to move forward, the accelerator stuck twice in the last month. Once I nearly went through a closed garage door. Until now I thought someting got in the way of the accelerator. Heard that this was an equipment problem. Now I will seek to have the defect repaired.
Consumer states her 2002 Ford Explorer had the throttle stick last week. The dealership told her they could not do anything about it. The dealership refused to inspect the vehicle until Ford ordered them to or they heard from the NHTSA. The vehicle accelerated on it S own and she had to turn the vehicle off and take the key out.
This has been a wonderful vehicle! it is a 2002 Ford Explorer equipped with automatic 4-wheel drive as well as full 4-wheel drive with high & low transfer case, 5-speed automatic, 4.6L V8 with double overhead cams, limited slip rear differential, towing package, leather seats, etc. However, this problem has the potential of causing harm or even death to its passengers and/or those in other cars and especially pedestrians. The problem has been extremely intermittent such that the technicians cannot experience it themselves. It usually happens on a cold day. The first time it did it, I was pulling a small trailer and I had driven a couple of miles to a plant nursery and on the way back as I neared my house, I drove down a long grade toward a stop sign. When I began to apply the brakes, the engine accelerated with such force that the transmission downshifted so that I had to stand on the brakes with both feet to keep from running clean across the road into a tree. It happened 2 more times that day. I then had it towed to the dealer and they replaced the idle valve. However, that did not fix the problem. It has happened several times sense. It has happened while traveling up a hill, down a hill, and on level ground. But it always happens when you apply the brakes. The last time it happened, it threw me out into a busy intersection but fortunately I was not hit. The time before that it tried to run over the little car in front of me but I was still able to stop it. I'm thinking about naming this SUV christine. My brother has an early 2002 Explorer equipped the same as mine and his has done it once. My mother has a 1998 Crown Victoria with this same engine and it has done it twice. There's no telling how many "christines" out there waiting to kill and there poor owners may not be totally aware of the problem.
While driving, the vehicle accelerated suddenly without warning. The consumer applied the brakes, but the vehicle continued to accelerate. Please fill in additional information.
My ABS light came on. When serviced, they said a speed sensor needed to be replaced. Of course this occurered one week following the expiration of the warranty. Talking with others, this seems to be an often occurance, and seems to be a defect. Some poeple have had their's replaced several times within a year.
A D V E R T I S E M E N T S
- El Paso, TX, USA