Notes: The NHTSA's complaint data shows potentially scary power steering problems with the 2011 Ford Explorer.

The NHTSA complaints are pretty serious - owners report the power steering cuts out while driving. The NHTSA opened an investigation in June 2012 but hasn't reached a decision about a recall yet. In the meantime, buyers beware.

It's too bad because the 2009 & 2010 Ford Explorer are solid, trouble-free model years.


fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
14,000 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Explorer lights problems

lights problem

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2011 Ford Explorer Owner Comments

problem #2

Feb 012012


  • 19,000 miles


The contact owns a 2011 Ford Explorer. While driving 25 mph, the speedometer and turn signals failed to operate. The dealer replaced the computer and the turn signal cluster. In addition, the brake calipers and rotors failed due to insufficient lubrication. The manufacturer was made aware of the failures. The failure mileage was 19,000.

- Tonwanda, NY, USA

problem #1

Nov 232011

Explorer 6-cyl

  • 9,000 miles
While driving, power steering assist abruptly fails, as does advance trac stability control. The vehicle becomes much harder to control. If the car is in a turn when the steering fails, the steering wheel lurches and tries to re-aim the vehicle straight ahead, disrupting the turn. Dashboard warnings confirm the steering and advance trac failures. Also, the turn signal sustain fails, so using the turn signal requires constant pressure on the signal arm. On average, this problem has recurred every 2000 miles, at any speed. Turning the car off and restarting "fixes" the problem temporarily until the next failure. Two trips to the dealer for examinations have resulted in no answers - both times the results of leaving the car for several days have been shrugged shoulders and "we couldn't duplicate the problem, and there is no trouble code. It worked fine for us." As is nothing ever was wrong with the car, and even if there were something wrong, there is no way to repair it! how the NHTSA and Ford Motor Company can allow these vehicles to roam our highways with no recall, or even a technical service bulletin, knowing there is a chance the drivers may lose control and crash, as some already have, is a crime against vehicle safety and against the very mission statement of the NHTSA. I will be copying this complaint to my elected representative in the United States congress, who in the past has proven to be far more interested in my safety than Ford or the NHTSA.

- St. Louis, MO, USA

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