While driving the power steering locked up on me. The icon power steering assist was displayed. A updated recall is needed to fix the action to avoid damages or fatal accidents.

- Macon, GA, USA

The contact owns a 2011 Ford Explorer. The contact stated while reversing, an alarm sounded, and the vehicle lost power steering functionality. The message "Power Steering Default" was displayed. The contact turned off and restarted the vehicle, and the steering wheel responded as needed. The contact stated that the failure had been recurring while driving. The contact stated that the failure recurred several times while her husband was driving on one occasion. An unknown dealer was notified of the failure. The vehicle was not diagnosed nor repaired. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under the recall. The failure mileage was approximately 100,000.

- Clifton, IL, USA

While driving at 60 miles per hour, a warning appeared stating "service power steering soon". I immediately found a place to pull over, but within minutes, it stated "service power steering now" - the steering capability ceased and locked up. It is known this is a recall amongst the 2011 ford explorers, yet mine was not recalled.

- Apo, NY, USA

When I turned my Ford Explorer on yesterday, the Power Steering Fault light came one. This has happened in the past, but when I shut off and restart my car, it has always reset and worked. But yesterday, it didn't reset. Besides the power steering, the Advance Trac light is also on. My blinkers will not stay engaged unless I hold the lever. I can't get in to the Ford Dealer for a month. It is very difficult to drive without the power steering working. The warning lamps came on when I started the car. Thankfully this didn't go out when I was driving.

- Hartline, WA, USA

The contact owns a 2011 Ford Explorer. The contact stated while reversing and exiting the driveway, the power steering became inoperable, and the steering wheel locked. The vehicle was towed to the dealer and was diagnosed with steering module failure. The contact was informed that the steering module needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 152,000.

- West Columbia, SC, USA

While driving and making a turn, the power steering assist went out causing it to be very difficult to navigate the vehicle

- Archie, MO, USA

I am getting a Power Steering Assist Fault on my vehicle and do not have any steering control. This is very dangerous and happens multiple times a week. The price to fix this fault is outrageous and I cannot afford it. I have done some research on the Power Steering Assist Fault and see that it has been brought to Fords attention at a high level and nothing was done with the 2011. Recalls were done with 2013 and up.

- Fort Pierre, SD, USA

The contact owns a 2011 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel became firm and difficult to maneuver. The power steering assist warning light was illuminated. The vehicle was at the dealer where it was diagnosed and determined that the power steering module had failed and needed to be replaced. The vehicle had not yet been repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was previously repaired under NHTSA Campaign Number: 14V286000 (Steering) and was not currently included in a recall. The failure mileage was approximately 113,000.

- Sulphur, OK, USA

The power steering assist went out while driving and Ford has a recall for it but when I took it to the dealership (Seth wadley ford) said it-??s not that part and I don-??t believe them

- Sulphur , OK, USA

The contact owns a 2011 Ford Explorer. The contact stated while reversing out of the driveway, the power steering failed, and the steering wheel became very difficult to turn in either direction. The vehicle was towed to the local service center who replaced the steering column and rear suspension tow link. Recently while driving approximately 40 MPH, the power steering failure reoccurred, and the warning message "Service Power Steering" was displayed. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 180,000.

- Gastonia, NC, USA

The Electronic power steering went out for the third time while trying to park at grocery store parking lot. We have paid for 3 replacements and reprogramming now for the 3rd time it-??s out again.

- Rome, GA, USA

The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering wheel became firm and difficult to maneuver. Several unknown warning lights were illuminated. The dealer was not notified of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, and the contact was provided a case number and advised to call the NHTSA Hotline. The failure mileage was approximately 200,000.

- Acworth, GA, USA

While operating vehicle on an interstate all power steering, advancetrac, abs, and traction controls shut down. I lost all power steering. Electronic power steering system. There is an open recall on this issue but for claims my vehicle vin is not included in said recall. I was able to get vehicle back home safely but the 2011 ford explorer is my wife's/kids transportation thankfully I was behind the wheel when it shut down but if it had been my wife it would have ended differently. Vehicle only has 118,000 miles.

- Union City, TN, USA

The contact owns a 2011 Ford Explorer. The contact stated upon starting the vehicle, the power steering assist fault message was displayed. The vehicle was taken to an independent mechanic on two separate occasions where the steering module and steering column were replaced; however, the failure persisted. The manufacturer had been notified of the failure and was informed that the vehicle was not included in NHTSA Campaign Number: 14V286000 (Steering). The vehicle was not repaired. The failure mileage was 97,859.

- Cranford, NJ, USA

I have lost all electrical power steering assist and it has become unsafe to drive. I need it fixed asap

- Richlands, NC, USA

The power steering light came on and we lost our power steering afterwards.

- Houston , TX, USA

The Power Steering Assist Fault warning light comes on and I lose power steering. I must turn the car off to get it turned back on. I-??m worried about the safety

- San Marcos , TX, USA

The contact owns a 2011 Ford Explorer. The contact stated while driving 65 MPH, the power steering failed to operate as needed with the power steering and traction control warning lights illuminated. The contact called the dealer and was informed that the VIN was not under recall. Upon investigation, the contact discovered NHTSA Campaign Number: 14V286000 (Steering). The vehicle was not repaired. The failure mileage was approximately 200,000.

- Ball, LA, USA

On my 2011 Ford Explorer, the power steering went out while driving. The wheel suddenly tightened and I was unable to turn the wheel. Also, the Terrain Management Fault light and Service AdvanTrac light ignites right before the wheel stiffens. The wheel would stiffen or loosen while driving and causing the wheel to jerk and the car to potentially glide into another lane. After turning off the vehicle and letting it sit for a while the steering wheel may loosen temporarily. I took the vehicle to Ford after visiting their website and seeing there was a customer satisfaction program regarding the EPAS Power Steering. The Ford dealership informed me that the program expired in February of 2021 and I would need to pay over $3000 to have the issue fixed.

- Homewood, IL, USA

Light came on saying power steering assist fault

- Reva, VA, USA