Car suddenly lost power steering and traction control during a turn. Made the car very difficult to steer correctly since it occurred in the middle of a turn. Steering wheel essentially jerked out of hand creating a very hazardous situation.

- San Francisco , CA, USA

Driving my Ford Explorer 2011 glendale AZ and being in motion an alert pop up om my dashboard saying power steering assist fault leaving me with no steering since my steering wheel got really hard. Looking online for any recalls I found one and called Ford and they told me the recall was not valid because the warranty was expired in February 2021 I got this car from them and I still pay in for there car and never this issue fix.

- Holyoke, MA, USA

On Sunday April 11 2021 I was driving my Ford Explorer 2011 glendale AZ and being in motion an alert pop up om my dashboard saying power steering assist fault leaving me with no steering since my steering wheel got really hard. Looking online for any recalls I found one and called Ford and they told me the recall was not valid because the warranty was expired.

- Laveen, AZ, USA

My car lost power steering control they was a recall before I take to dealership they dont fixed but they report fixed

- College Point, NY, USA

Driving at 35+ entering on ramp mph the car lost all power and just stopped. The engine shut off. No warning lights or alarms went off beforehand. Once the car stopped, the engine light came on, the low pressure lamp too and an alarm sounded. I called a tow truck and had it towed to (told me my engine was milky destoyed)two dealears then to Ford. They called this morning and said the water pump went out causing catastrophic damage to the engine. The engine has to be replaced. They quoted $8,000. Had to get a $10,000 loan. [to replace steering and engine] this is the first one (it seems to be headed in the same direction but only sooner) *please help me I can't afford this again**while driving on the highway, my power steering went out without warning. I lost all power steering and then the power steering alarm came on. Took it to Ford and had the power steering replaced at a cost of $1800. Then, less then 2 weeks later while driving at 40 mph, the power steering went out again. And again, no warning lights until the power steering wen out. Ford said it was because my tires had low tread and I needed to replace my front tires, which we had them do. 8 months ago, the transfer case went out and had to be replaced also when placed in park vehicle shut off completely showing a low pressure oil lamp. Happened in my first engine now it's happening in this new one and its not 2yrs old yet just got the new engine may/ June of 2019. The first engine wasn't 10 years old. The first engine all this happened approximately between 2016 and 2019 ongoing until 2019 I guess the water pump gave up.O1 O1 2020 for the second engine on the same course as the first

- Cleveland, OH, USA

The contact owns a 2011 Ford Explorer. The contact stated that at start up, the power assist fault message was displayed on the instrument panel. The contact stated that the steering wheel stiffened requiring excessive force to steer the vehicle. The vehicle was restarted and the power steering resumed normal operation. The contact took the vehicle to an independent mechanic who diagnosed the vehicle with an internal relay failure. The mechanic replaced the steering rack. Upon investigation, the contact discovered NHTSA campaign number: 14V286000 (steering) which she linked to the failure. The manufacturer was notified of the failure. The contact was informed that the VIN was not included in the recall. The vehicle was repaired. The failure mileage was 57,000.

- North Haven, CT, USA

Recall expired was also told warranty for recall expired(was told on phone they didn't know if warranty would cover until they run test it then was told it expired) in Feb I loss power steering and a cluster of lights came on dash. Happened in Feb but called and scheduled an appointment w Ford on 3/1 but they didn't have available opening until the following week we took it in and of course they say it's not covered. This is big safety issues and loss it in curve which was scary. I didn't purchase car until 2017 so never heard of recall and same dealer fixed another recall so why did they not fix this recall at that time or mention this.

- Gainesville, GA, USA

The truck was driving smoothly and I turned it off, ten minutes later the truck power steering was ridiculously though I could barely drive back home, still can't used the truck, called the dealership and told me that this truck does has a electrical power steering recall but the mileage was over 1000 miles of the miles thats in the recall system, couldn't imagine if that situation happened while I was on the highway it would've occurred an accident I dont think its fair that this models have a recall and the dealership are not doing nothing about it, I really need some help I have kids and I cannot endanger them by this mistake the fabricators done.

- Ceiba, PR, USA

The contact owns a 2011 Ford Explorer. The contact stated while driving 25 mph, the steering wheel failed to move. The power steering warning light was illuminated. The vehicle was towed to an independent mechanic where the contact was informed that the power steering module needed to be reprogrammed. The contact stated that the failure was like the failure mentioned in NHTSA campaign number: 14V286000 (steering). The manufacturer was notified of the failure. The failure mileage was approximately 130,000.

- Portsmouth, VA, USA

Power steering quit working as I was driving luckily no one was injured called Ford just out of recall window recall 15N01 car clearly under mileage since car has 80000 recall is within 150000miles but recall ended 1/16/2021 car is still defective I was not notified of recall when I purchased car

- Crestwood, KY, USA

Power steering assist fault code is present and steering is almost impossible. This is already recall 14S06 however my 2011 Ford Explorer isn't included.

- Washington Court House, OH, USA

Driving down the road and powersteering gets hard to turn and say power steering assist fault it has happened a number of times

- Titusville, FL, USA

The contact owns a 2011 Ford Explorer. The contact stated that while driving approximately 40 mph, the steering wheel suddenly became difficult to turn in either direction. After stopping and restarting the vehicle, the message service steering now was displayed. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 168,000.

- Newark, NJ, USA

The contact owns a 2011 Ford Explorer. The contact stated while driving 40 mph, the steering wheel was extremely hard to turn. The contact needed assistance to get the vehicle off the roadway. The service power steering, traction control and power steering assist warning lights were illuminated. The vehicle was towed to jimmy michel motors, Inc. (555 S elliott ave, Aurora, mo 65605, (417) 678-5001) to be diagnosed. The contact was informed that the power steering rack assembly needed to be replaced. The vehicle was not repaired. The contact stated the failure was like NHTSA campaign number: 14V286000 (steering) and 14E001000 (steering). The manufacturer was informed of the failure. The contact was then informed that the vehicle was over the mileage and repairs were not covered. The failure mileage was 169,573.

- Springfield, MO, USA

Vehicle was purchased a couple of months ago and has been fine until today. Pulled into the gas station, tire low light came on, pulled over to get air and power steering went out. Couldn't get the vehicle steering to work at all.

- Springfield, KY, USA

The car drove fine at 7am - at 8:30 am. I pulled out of my driveway, I was going 45 mph with my 9 year old in the car on a very busy road, all of a sudden the car starting flashing "hill descent control off" then it went to "service advance trac" then "service power steering now" and power steering completely failed. I had to steer the car to the side of a ditch with my 9 year old daughter, and its 26 degrees out. Car had to be towed to my repair shop. Repair guy states power steering rack is not good and states there is an open recall on 2011 Ford Explorer for it. I look through service records I show him in 2016 riverhead Ford did the work 5 days after I bought the car - he says there is no way it was done otherwise this would not be happening. Or, the parts they used to repair it are faulty. I called riverhead Ford they can't service the car, or give me a loaner until 1/7/2021 because of covid & told me there was nothing they can do. In the last four years I've replaced the power steering rack, the engine blew 18 months ago, and now the power steering rack again. The car is defective, and I'm lucky my daughter and I are alive. Ford needs to address this before someone is killed.

- Westhampton Beach, NY, USA

Tried driving my Explorer one morning and I had no power steering control, meaning the steering wheel was very hard to turn and I wasn't able to pull it out of car port being that said I search more about the issue online and found out that there was a recall for power steering loss. Contacted Ford to see if the could fix it due to the recall but customer service agent was saying my vehicle did not have any recalls according to the VIN of my vehicle, when clearly it has the same problem other vehicles with same issue and with recall letter have.

- Arlington, TX, USA

We were turning left in a busy intersection, from a busy street onto a highway, when my power steering went out suddenly. Normally I'm the only driver of this vehicle, miraculously my husband was driving and was able to manually steer us home. If this fault had occurred when I was driving, it would have been a serious accident. It's a known issue with Ford, they fought many legal battles over it, in my VIN does not fall under their recall. They have an field service action for my VIN, but it expires at a hundred and 150000 miles. I was less than 4000 miles over that when mine failed. This should be an across-the-board recall for all Ford epas systems for the affected years, as they seem to be aware that it is an inevitable failure.

- Nacogdoches, TX, USA

The contact owns a 2011 Ford Explorer. The contact stated while driving 65 mph, the service power steering warning light illuminated and the steering wheel became difficult to turn. The contact was able drive to his residence. The vehicle was taken to hammonasset Ford (191 boston post rd, madison, ct 06443; (203) 245-8828), where it was diagnosed with needing the power steering assembly to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 14V286000 (steering) however, the VIN was not included. The manufacturer was informed of the failure. The failure mileage was approximately 73,900.

- Guilford, CT, USA

While driving down interstate 75 from gainesville fl to loganville ga my power steering pump went out ! thankfully my children were not in the car, but even after pulling over and cutting the vehicle off to try to reset it it did not work!

- Loganville, GA, USA