CarComplaints.com Notes: The NHTSA's complaint data shows potentially scary power steering problems with the 2011 Ford Explorer.
The steering complaints are pretty serious - owners report the power steering cuts out while driving. The NHTSA opened an investigation into the power steering problems in June 2012, which lead to a recall in 2014. However years later, many 2011 Explorer owners report this defect is still occurring.
It's too bad because the 2009 & 2010 Ford Explorer are solid, trouble-free model years.
4.8
definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
22,105 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Ford Explorer. The contact stated that water from the moon roof caused the windshield to freeze. The vehicle was taken to levittown Ford (3195 hempstead turnpike, levittown, NY 11756, (516) 336-4718), but was not diagnosed or repaired due to the cost. The manufacturer was not made aware of the failure. The failure mileage was approximately 47,800.
The contact owns a 2011 Ford Explorer. While driving at an unknown speed, the air conditioning unit failed on the passenger side. The contact mentioned that the vehicle was blowing cold air instead of hot air. The vehicle was taken to autonation Ford North canton (5900 whipple ave nw, North canton, oh 44720 (330) 238-3206) where it was diagnosed that the air conditioning motor assembly needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The contact was advised to contact NHTSA. The approximate failure mileage was 29,416. Consumer stated the dealership has list of many other customers with similar defective parts and tv new story with same problem and consumer report has record of poor parts updated 8/20/18
As I am outside talking to a neighbor I hear a weird sound, then I see pieces of debris on the ground near the rear of my 2011 Explorer, as I get closer I see pieces of shattered glass just crumbling before my eyes and falling onto the ground. As I look up my rear window liftgate glass is just shattered. I cant believe my eyes because I know nobody or no object hit the glass. This has to be a Ford defect in the glass and has to be recognized by them. However they are denying me the right to be covered under my extended warranty I had purchased. The Explorer barely has 11,000 miles on it. And I am just sickened of Ford for not taken responsibility.
I have a 2011 Ford Explorer and the sun visors do not allow me to make small adjustments to block the sun. When the visor is fully opened I cannot make 1/4 or 1/2 inch adjustments. I almost have to bring the visor half way down before it holds in place. Then it blocks my view of traffic. I've notified champion Ford katy and they didn't know what to do. I can make small adjustments when the visor is facing me. This leads me to believe that it is manufactured or installed backwards.
- Houston, TX, USA
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- Plainview, NY, USA