This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Recently traded a 2011 Ford Explorer for a 2013. The 2011 developed a corrosion problem with the seam on the front underside edge of the hood. We did not want our 12K mile car painted on so we traded it for a 2013 Ford Explorer we thoroughly inspected. 3 weeks and 300 miles later I opened the hood while cleaning the vehicle and the corrosion has already started causing paint to pop off the underside along the seam sealer. So far Ford has failed to take any action. Ford has a corrosion / paint issue with this model and other's with aluminum hoods.
The contact owns a 2013 Ford escape. The contact stated both the front driver and passenger lower door seals were not equipped with a slip resistant safety tread. The passenger slipped and fell when entering the door as her foot was placed on the door seal. The passenger slightly bumped her head and sustained an abrasion to the leg. The vehicle was taken to an authorized dealer who stated the door seal was a manufacturers design. The manufacturer was not notified of the problem. The approximate failure mileage was 250.
- Wyandotte, MI, USA
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- Naples, FL, USA