This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My car regularly shows that the driver door is ajar. It will not register that it closes, and will not allow me to lock the door. This happens on a daily basis for no apparent reason and I must repeatedly open and shut the door indefinitely until it finally registers that the door is closed. This faulty door sensor/latch issue has been recalled on other Ford models but not the Explorer yet to my knowledge. It happens when the vehicle is both parked and in motion. I noted the most recent date on the calendar but this has been happening for several months now.
At a speed of 65 to 70 mph on Indiana hyw 31 a very loud sound shook my car--I thought I had hit something--looking via the real view mirror I saw the car following me jerk into the other lane--I put on my warning flashers and pulled over as did the car following me. The young man thought I had thrown something out my window which bounced off this windshield--he was not at all happy!!!!! what had happened was the big black windshield molding- driver side----approx. 3 X 37 in long broke off from my car flew back and bounced off this windshield. We could not see any damage to his car. He told me he only saw this big black something about to hit him and jerked the wheel into the left lane. On inspection of my car 4 of the 8 hold points were missing--it appears the molding at the hood points let loose which caused the rest of the big molding to tear loose.
The contact owns a 2013 Ford Explorer. After it rained, the vehicle accumulated water on the interior passenger floor, the seat belts were saturated, and water entered through the vents and poured out from the headlights. When the vehicle came to a stop, the contact heard the sound of water throughout the body of the vehicle. There were no warning indicators illuminated. The contact also observed the smell of mold. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and stated that there were no open recalls. The failure mileage was approximately 45,000.
Takata recall Ford 2013 Explorer was taken into harrison Ford, wellington oh on May 5/15/2015 for NHTSA recall 15V171 (interior door handle spring). Dropped off and picked up same day. Explorer was and still having signals as front driver side ajar. For a while the door had quit to my knowledge. Fast forward to today 9/29/2016 Explorer was taken into dealership for continuous displacement for door being "ajar". dealership above printed the notes about car having factory recall being done. Even the service desk clerk questioned said notes from technician. As a result I was charged $106.94 for a diagnostic, and Explorer was not fixed. I even asked why would my VIN show up on this website " NHTSA". no answer. The driver door will not close, per my information screen. It concerns me if it is not closed, could it be the spring from the recall that was not fixed? I do have an invoice attached to show work was supposedly completed on said day. Also today I was charged $2.55 for a handle I was never made aware of today 9/29/2016
- Lagrange, OH, USA
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While driving at night on a back road the driver's side door of my Ford Explorer suddenly opened for no reason while the vehicle was in motion. The sudden door opening caused me to swerve and I hit the passenger side mirror on a sign post. Upon examination after pulling over, the driver's side door handle appeared to be defective. It had fallen apart, a small latch in the handle was broken causing it come loose on the exterior of the door for no reason. The driver's side door handle, the passenger side mirror, and the passenger side window ended up having to be replaced. Due to resourcefulness of my husband, we were able to obtain parts and repair the damages ourselves but the cost of the parts alone totaled in excess of $400.
I purchased this car brand new and then not long meaning months 6 months or so after owning it after a rain I started hearing splashing sounds from the back and I found water all in the back where the spare tire is located and then water all in the back seat floor and under the drivers seat. The dealership would not look at the car as they blamed me for not rolling up my windows and after complaining to the owner they were forced to look and found the back hatch had a crack up under the rack area, which was causing water to come in the car, the sun roof small tubes clogged and covered by a rubber lining causing water to back up into the back seat floors. I was told this was something I needed to take care of as I needed to blow are pressure in these small tubes often to clear debris to prevent water from backing up and going into the back seat. This is a design flaw and the car smells of mold and still is taking in so much water and the floor I feel is going to rust out and render the car useless. As I have owned many cars with sunroofs and never have I ever had to do that and others who own this kind of car do not have this issue.
In two separate incidents, while driving 70 mph on an interstate, the windshield trim flew off the vehicle striking another vehicle on the interstate. The trim came off both the driver and passenger sides of the vehicle.
Exhaust fumes in occupant compartment. While accelerating exhaust fumes are entering the passenger cabin. This problem is not limited to just the Explorer. Our 2013 Ford edge also had the same issue.
As with most Ford's my Explorer has significant paint bubbling on the hood. It is a known problem with Ford's and they never mentioned it to me as an owner. I only noticed it after an unrelated fender bender and the body shop pointed it out to me. My vehicle was already out of warranty by a few thousand miles but clearly the problem did not just occur after they warranty ended but I never though to look at the paint on my hood. If Ford had done the right thing and told owners to look out for this known defect and correct any defective hoods regardless of the warranty, it would have shown some loyalty to its customers. I am done buying Ford's and will advise anyone I know not to buy Ford.
My Ford Explorer ltd. Is about 3.5 yrs. Old. Ever since it hit about 40,000 miles, the paint on the hood has started to bubble and is peeling/chipping off from the front edge. This is a known issue that Ford is refusing to address. A simple google search brings up a number of results of people having similar issues (https://www.google.com/?gws_rd=ssl#Q=Ford%20explorer%20paint%20bubbling). It's very troubling that a $45,000 car that is only a few years old already has bubbling paint and a corroding hood and that it seems to be a pervasive issue that many owners are dealing with. While the damage is not that extensive right now, it gets worse each day and is going to eventually lead to rust and complete corrosion if it's not dealt with upfront. I've attached a couple photos that shows the current state at about 61,000 miles. I've tried to reach out to Ford a number of times and the only response I can get from them is that it's the dealership's issue whether they can do anything for it and when I've brought it to a dealership they say they can't do anything because Ford tells them nothing is covered.
The contact owns a 2013 Ford Explorer. The contact stated that while driving at 25 mph, the contact heard an abnormal noise coming from the rear of the vehicle. Upon inspection, the contact noticed that there was water where the spare tire was located. As a result, there was moisture on the carpet. The vehicle was taken to a dealer but was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 57,000.
Paint is bubbling and separating from the front of the hood on the top and underneath of the surface. No break in paint noticed from the surface. Showed to dealer and they sent on to Ford with no resolution.
In September 2014 the driver's side "a" pillar cover/exterior windshield molding flew off of my 2013 Explorer. I was going approximately 55mph on a two lane highway. It was replaced by the Ford dealership at no cost because we had just purchased the vehicle. Fast forward to May 2016 and the passenger side "a" pillar cover/exterior windshield molding blew off on the same two lane highway going approximately 55mph. I am currently working with the dealership to have this repaired out of pocket.
A D V E R T I S E M E N T S
- Laurel Springs, NC, USA