This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford Explorer. The contact stated that while driving at 25 MPH during rainy weather conditions, the rain started to enter through the windshield. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and confirmed that the recall parts were not yet available. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the front windshield trim on the driver-??s and passenger-??s sides fractured. The contact stated that the windshield trim was flopping loosely across the front windshield. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact stated that while driving at various speeds, there was an abnormal flapping sound coming from the driver's side of the front end of the vehicle. The vehicle was taken to the used car dealer, where it was inspected, but the cause of the failure could not be determined. The contact stated that the failure occurred intermittently. Additionally, the contact later became aware that the VIN was included in NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 154,000. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact stated that the front driver's side exterior door handle cover and keyhole detached while opening. Additionally, the front driver's side door failed to latch, and the contact had to force the door to close. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 15V171000 (Structure) however, the VIN was not included in the recall. The failure mileage was approximately 106,000.
The contact owns a 2013 Ford Explorer. The contact stated while driving 65 MPH, the windshield exterior A-pillar trims detached and were hitting against the vehicle. The contact stated that she pushed the trims back into the original position. Additionally, the contact stated that she noticed that water was leaking inside the vehicle through the windshield, while it was raining and while the vehicle was at the car wash. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The failure mileage was unknown. VIN tool confirms parts not available.
- San Saba, TX, USA
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The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar applique trim was loose and had damaged the windshield gasket. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 115,000. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact stated that there was water leaking inside the vehicle while her mother was driving and while the vehicle was parked in the rain. The contact stated that water was leaking in the driver's side of the vehicle and in the trunk. The contact stated that water was settling in the front driver's side floorboard and in the trunk. The contact stated that her mother had removed approximately a gallon of water out of the vehicle on one occasion. The vehicle was taken to the dealer several times. The dealer informed the contact that the failure could be due to a clogged drain plug. Several unknown repairs were performed on the vehicle; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 55 MPH, the driver's side windshield trim panel detached from the vehicle and struck a vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The vehicle was not repaired. The failure mileage was approximately 187,000.
The contact owns a 2013 Ford Explorer. The contact stated that while driving approximately 70 MPH, the passenger-??s side window trim panel detached from the vehicle, and moments later the front driver-??s side window trim panel detached. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The failure mileage was 88,345.
The contact owns a 2013 Ford Explorer. The contact stated while driving 55 MPH, the trim panel of the front windshield detached from the vehicle. The dealer was contacted, and an appointment was scheduled. The manufacturer was not contacted. The failure mileage 108,000. The VIN was not available.
While I was driving the passenger side panel started to fly off. I pulled over to the side of the road and secured it. My husband placed black tape on it to hold it down until it gets repaired.
The contact owns a 2013 Ford Explorer. The contact stated that rainwater was leaking into the cabin of the vehicle from the passenger-€™s and driver-€™s side third-row roof seat belts anchors to the seat belts, and onto the floor of the rear of the vehicle. The contact placed a blanket on the folded third-row seats and the trunk floor; upon returning to the vehicle, the blanket was soaking wet. The dealer was notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline. The failure mileage was approximately 60,000.
The contact owns a 2013 Ford Explorer. While driving at an unknown speed, the windshield molding detached. The vehicle was taken to fritts Ford (located at 8000 auto dr, riverside, ca 92504, (951) 687-2121) and was informed that the molding needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 100,000.
2013 Ford Explorer. Consumer writes in regards to vehicle keypad entry system issues. The consumer stated the keypad is enclosed in a plastic casing and opens maybe one out of three tries, which makes it virtually useless as an entry into the vehicle. The dealer admitted there was a problem, but there was no fix.
Water coming in the vehicle through the third row passenger seatbelt..it then drips on the seat..had it at the dealer three times already..they do not have a clue how to fix it.
A D V E R T I S E M E N T S
- San Manuel, AZ, USA