definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
26,600 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Ford Explorer brakes problems

brakes problem

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2013 Ford Explorer Owner Comments

problem #6

Nov 112015


  • 47,435 miles


I was backing up from parking spot in a city garage and when I place the car in drive my power assisted steering (epas) failed. I got the power steering fault error, advancetrac error and terrain management error. The car was too difficult to manually steer actually nearly impossible. It took almost 1 hour and 2 grown big men to manually steer it out of the garage so that it could be put onto a flat bed tow truck. Ford claims that my VIN# number is not part of the recall (14S06) for this issue. The dealership that I had it towed to has quoted me around $2,000 to replace the steering rack. This is definitely a safety hazard and Ford need to takes responsibility and correct this issue.

- Richboro, PA, USA

problem #5

Nov 262014

Explorer 4WD 6-cyl

  • 87,158 miles
While driving on a highway, my steering began to feel tighter and tighter, with the wheel harder to turn. Soon it began to require a "push" to make the movement of the wheel begin. I pulled off the highway and the dash alerts came on. One said, "service power steering now" and one indicated that the traction control function was off. The manual said I should shut off the engine and it would reset these. Instead, the steering locked entirely. No dealers were still open the night before thanksgiving, so I took the vehicle to a shop I've used. They didn't have the computer hookups necessary so I towed it again to another shop. They "cleared" the codes, and found the vehicle did not malfunction again. They alerted me to the recall, Ford #14S06 this recall included explores made between may of 2010 and February 28, 2013. My Explorer was made very soon thereafter, within days, in fact. Given that timing and the facts that indicate that my vehicle suffered the same defects the recall addresses, I feel my vehicle repair should be covered by Ford Motor Company. Ford Motor Company and the local dealer advise me that since my vehicle is not within the parameters of the recall, there is nothing they can do for me. I hereby submit my petition for an NHTSA investigation into whether Ford has met it's obligations in this matter. I hereby request the recall management division of the NHTSA to ensure that the scope of the recall [Ford #14S06] is adequate. I feel the scope fell short, in my case, by a few days, leaving my vehicle dangerously unprotected. I cannot repair this defect myself. There is no diagnosis available for me. The defect may be in the sensor, or in the power steering control module, or in the steering "rack". the local Ford dealer advises me that there are no "racks" available at this time anywhere. The NHTSA is my only hope.

- Fredericksburg,, VT, USA

problem #4

Aug 152013

Explorer 4WD 6-cyl

  • 1,859 miles
I have a 2013 Explorer Sport which I purchased new from the dealer 2 months ago. On the morning of 8/15/2013 I was turning left into a parking lot after coming to a complete stop on a road, going less than 10mph. As I accelerated and turned my wheel left the power steering failed completely making it almost impossible to turn the wheel and the warning lights on the dash came on for the advancetrac and the stability control. I was able to steer the vehicle into a parking spot and put it in park. I turned the vehicle off, waited a minute or two and turned it back on without resolution of the symptoms. I looked up the warning lights in the owners manual and it said to have it serviced immediately. I had my Explorer towed to the closest Ford dealer. The dealership states that they have driven the vehicle over 100 miles in the past week and a half without those problems occurring again. I've read several articles about faulty epas systems, none from 2013 Explorer yet. The Ford engineers have told the dealership to return the vehicle to me and 'see if it happens again'. I asked the dealership to put another 200 miles or so on the vehicle to see if the problem occurs again while I seek information from Ford.

- Kailua, HI, USA

problem #3

Jun 262013

Explorer 6-cyl

  • 13,000 miles


Driving vehicle and cross traffic system failure turns on, advancetrac system failure, stability control failure and traction control failure occur. Vehicle begins to decelerate and transmission goes from an illuminated "D" to blank. Very hard to maneuver vehicle. Vehicle struggles to gain speed afterwards. The only resolution I have found is to pull over if possible and turn on vehicle and restart. This has happened 4 times in the past two weeks.

- Weslaco, TX, USA

problem #2

May 132013

Explorer 6-cyl

  • 6,050 miles
I was making a U-turn not even going more than 15 mph and my 2013 Ford Explorer Sport's, which only has 6050 miles on it, power steering suddenly stop working and all across the dash, warning lights lit up, stability control fault, power steering assist fault, terrain management fault, traction control fault. I lost power steering and slowly steered into the nearest gas station. I turned off my engine and then restarted it, the power steering worked again and some of the warning lights went off, except the terrain management and stability control lights, I turned off the vehicle a second time and all the warnings lights went off, I went straight the dealership and it is there now. The service advisor had said he has seen this happen once and they replaced the power steering gears and system. I am very concerned that this will happen again and I will lose control of the vehicle and cause an accident and hurt myself and my family and other persons. Luckily I was in slow traffic and a gas station was nearby, and I did not have my family in the vehicle. Ford needs to address this issue with the Explorer and fix these safety issues asap!

- Spring, TX, USA

problem #1

Apr 252013

Explorer 6-cyl

  • 4,100 miles
I experienced a loss of power steering while driving, as well as stability control, traction control, and terrain management systems errors. I was stopped at an intersection waiting to make a left turn. Once I started moving to make the turn (@ 5 mph), a number of beeps went off, warnings were displayed on the vehicle information screen, and I lost power steering. After pulling over to the side of the road with no power steering, I turned off the car and then restarted. At this point the power steering was working, but the traction control and terrain management errors were still happening. After a minute, the traction control light went off. There was still an error with the terrain management. After getting home safely 90 minutes later, I restarted it again, and all systems seemed to be working, with no errors reported.

- West Chester, PA, USA

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