The contact owns a 2013 Ford Explorer. The contact stated while driving 5 MPH from a parking spot and turning the wheel to the left, the steering wheel seized. The steering wheel failed to turn left or right. The contact was able to reverse into a parking spot. The traction control warning light was illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the steering needed to be replaced. The manufacturer was contacted, and the contact was informed that the vehicle was not covered under recall. The contact stated that the failure was related to NHTSA Campaign Number: 14V286000 (Steering). The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was 105,000.

- Chicago, IL, USA

The contact owns a 2013 Ford Explorer. The contact stated that while driving approximately 25 MPH, the power assist steering fault message displayed on the instrument panel and the power steering malfunctioned, causing the steering wheel to become very difficult to turn in either direction. The traction control message was also displayed and the vehicle loss functionality. The cause of the failure was not yet determined. The local dealer and manufacturer were notified, and the contact was informed that the vehicle was included in the NHTSA Campaign Number: 14V286000 (Steering). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 177,000.

- Navarre, FL, USA

The contact owns a 2013 Ford Explorer. While driving 65 mph, the steering wheel seized. As a result, the vehicle drove over a pothole and into some bushes. The contact stated that two unknown warning indicators and the traction control warning indicator illuminated. The dealer (al piemonte Ford, 2500 w North ave, melrose park, il 60160) stated that the vehicle was not included in NHTSA campaign number: 14V286000 (steering). The dealer diagnosed that the brake pad, rotors, and electronic power steering gear needed to be repaired. The vehicle was not repaired. The manufacturer was contacted and did not assist. The approximate failure mileage was 108,000.

- Maywood, IL, USA

The contact owns a 2013 Ford Explorer. While driving approximately 75 mph, the steering wheel became difficult to maneuver and the service advance traction control and service power steering warning lights illuminated. The vehicle was taken to a dealer, but was not diagnosed or repaired. The manufacturer was notified of the failure and stated that the VIN was included in NHTSA campaign number: 14V286000 (steering). The failure mileage was 53,000. The VIN was unavailable. MA 08/11/15 updated 10/20/2017

- Rapid City, SD, USA