This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I just bought a 2013 Ford Explorer last week and I am having an issue with burnt oil smell getting inside the cabin even with A/C in recirculation mode. It is such a disappointment to pay over 40K for a brand new SUV and been dealing with such an issue. I have a newborn and I am afraid to take it with me in the Explorer because I guess it is harmful for anybody. First time I bought a Ford and I am not happy about my decision to switch brands. I took to the dealership and need to go back on Monday to do a system update but I don't think updating the software it's going to solve the problem. I hope someone from Ford can read this and pay attention to us because it's not healthy to be driving inhaling harmful fumes.
When accelerating the vehicle quickly with the air conditioner on (does not matter if it's on fresh air intake or recirculating), there is a definite odor of gasoline exhaust in the cabin of the vehicle. The problem can be duplicated at any speed, from a dead stop or accelerating during a passing maneuver. The vehicle was taken to the local dealership and two technical bulletins were addressed (one for a vibration sound coming from under the hood which was repaired and the other for the exhaust odor in the cabin). Upon completion of the factory warrantied technical bulletins, the odor remained. Upon further review of the documentation, the wrong odor was addressed (radiator fluid, not gasoline exhaust). The odor is present regardless of burning 87 octane or E-85 fuel.
- Columbus, GA, USA
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- Miramar, FL, USA