This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving in normal fashion in medium traffic engine all of a sudden died restarted after 5 minutes of attempts only to die again about 3 minutes later in middle of a turning lane. After being pushed to a parking lot it was discovered that head gasket was blown without any warning or signs. Had to be towed over 100 miles to my home on a roll back truck paid by car insurance
My car started to leak coolant I've had to keep topping off coolant, took it to a Ford dealership, stated it was my water pump which would cost about $2000 to fix. I am only at 108K miles & I was told by Ford that they do not need maintencing and would last till 150,000 miles
When driving (various speeds high was 70 mph - low was 25 mph - various roadways) vehicle loses power goes down to about 5 miles per hour - check engine lights comes on-- message "see manual". happened intermittently for 5 months initially one time- may go a month before happens again. Finally it started occurring 3 times within and hour then ok - did for that for two consecutive days before taking it to be fixed. Called Ford dealer they claimed they had heard of this - said it could be many things - I mentioned the reports of this on 2016 explored. Took it to a local shop. Replaced throttle body and throttle body gasket on 2 Oct 2019- issue has not occurred since.
Vehicle's water pump began leaking during a normal patrol shift. We have had several of these fail at various mileages and each repair that was not under warranty has cost us around $2000 each time. I know these are not isolated incidents and that these water pumps fail often. I recall being at a fleet conference this past August and seeing a slide during a presentation from Ford and it showing the casting difference between the old style and new style pump. The old casting was thinner near the seal area and that allowed for excessive heat which caused the seal to fail. The new style pump has a thicker casting to prevent this fault. I would like to see a warranty extension or recall on the these pumps just like Ford ended up doing for the catalytic converters.
Vehicle's water pump began leaking during a normal patrol shift. We have had several of these fail at various mileages and each repair that was not under warranty has cost us around $2000 each time. I know these are not isolated incidents and that these water pumps fail often. I recall being at a fleet conference this past August and seeing a slide during a presentation from Ford and it showing the casting difference between the old style and new style pump. The old casting was thinner near the seal area and that allowed for excessive heat which caused the seal to fail. The new style pump has a thicker casting to prevent this fault. I would like to see a warranty extension or recall on the these pumps just like Ford ended up doing for the catalytic converters.
- Tacoma, WA, USA
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Vehicle's water pump began leaking during a normal patrol shift. We have had several of these fail at various mileages and each repair that was not under warranty has cost us around $2000 each time. I know these are not isolated incidents and that these water pumps fail often. I recall being at a fleet conference this past August and seeing a slide during a presentation from Ford and it showing the casting difference between the old style and new style pump. The old casting was thinner near the seal area and that allowed for excessive heat which caused the seal to fail. The new style pump has a thicker casting to prevent this fault. I would like to see a warranty extension or recall on the these pumps just like Ford ended up doing for the catalytic converters.
When idling cabin fills up with what appears to be smoke from mufflers. Fell asleep in the car while idling, woke up dizzy and thru up shortly after, strong headache after. Rust around the lock on the trunk lid.
Initial complaint to Ford dealership re: Exhaust odors in cabin, possibly related to use of air conditioning (inspected 5/4/16, mileage 47,450, no repairs completed). Performance recall 17no3 completed 10/22/18. Exhaust odors worse after recall. Ford dealership inspected again on 10/30/18. Recommended using recirculation of cabin air at all times. Air conditioning has since stopped working. Per dealership rear A/C lines now need replacement, ext. Cost of $2,100. Cabin exhaust odors continue and inside of windshield is fogging. Odors worse when stopped at stoplights. Multiple occasions of co detection in cabin while in motion in rural areas. Elevated cohb with various health symptoms and children now complaining of car sickness. Various areas of rust also reported to dealership and new areas appearing (I.e. near drain vales of the liftgate).
Vehicle's water pump began leaking during a normal patrol shift. We have had several of these fail at various mileages and each repair that was not under warranty has cost us around $2000 each time. I know these are not isolated incidents and that these water pumps fail often. I recall being at a fleet conference this past August and seeing a slide during a presentation from Ford and it showing the casting difference between the old style and new style pump. The old casting was thinner near the seal area and that allowed for excessive heat which caused the seal to fail. The new style pump has a thicker casting to prevent this fault. I would like to see a warranty extension or recall on the these pumps just like Ford ended up doing for the catalytic converters.
Engine rattles upon startup for roughly 2 seconds. Thia is a known issue that the timing chain stretches and replacement of timing chain and phasers is needed.
I own at 2013 Ford Explorer Sport. On two separate occasions I have taken my Explorer to the dealership because we keep smelling exhaust when we accelerate. The dealership has made attempts to repair the leak but as of today it's still doing it. I called Ford today to see if has any more information they could pass along to remedy this problem and they only referred me back to the dealership. The sulfur is so bad sometimes we have to roll down the windows for fresh air which is not always good when the weather is bad. It happens with the air/heat is on and when it's not on. I'm at a loss now on how to get this repaired as it seems no one knows exactly what is causing it and no one is taking ownership of the problem.
I have a 2013 Ford Explorer and have been recently experiencing random, dangerous stalls due to a faulty throttle body. I have had the throttle body cleaned twice and it continues to fail, leaving our car in a "limp-home mode" in dangerous road conditions. It usually stalls when accelerating from a low idle position, such as sitting at a stoplight and then accelerating. However, it had also stalled while traveling higher speeds and then accelerating. Once I pull off the road, the car engine shakes violently until I'm able to put in park and then turn the ignition off. After a few seconds the engine will usually restart at normal idle and proper engine function is restored until the next throttle body failure.
Vehicle loses power when accelerating up hill or on flat surface. Take off power is dimished and vehicle will sometimes die unexpectedly when accelerating.
The contact owns a 2013 Ford Explorer. While pulling into a parking space and making a right turn, the engine suddenly shut off. After restarting the engine, the vehicle operated normally. During the failure, the power steering suddenly became inoperable and the steering wheel was difficult to turn in either direction. The vehicle was not diagnosed or repaired. The manufacturer and local dealer were not notified. The failure mileage was 56,000.
While driving, engine stalls, with inability to accelerate, requiring vehicle to be stopped, turned off and restarted. A check engine light then appeared, which after taking vehicle to local dealership was determined to be a faulty throttle body which I was told has been common in Ford vehicles/makes/models
The vehicle been at the dealership many times because carbon monoxide fume inside the vehicle. This have cause many health problems to me and my wife (such as headaches, drowsiness etc.).
A D V E R T I S E M E N T S
- Fayetteville, NC, USA