I bought my Explorer January 3, 2013. A few weeks later I began to smell gas fumes coming from the airconditioner vents when starting the ignition. It only lasted a few minutes before the fumes were no longer smelt. This continued to go on for months, randomly, whether the gas tank was full or empty, whether it was driven for miles or if it was starting for the first time that day. Multiple passengers, including my daughter, have smelt the fumes and questioned whether it was safe. My mother and cousin both purchased an Explorer as well & both immediately had the same problems. I called the salesman that I purchased it from and he advised that I have it looked at. Shortly after, I learned about the mass recall that Ford had placed on the Explorer. I immediately took it to the service department (June 6, 2013) & was told that they couldn't find anything wrong with it according to the computer. I insisted that they take another look at it because this was happening too often & by this time my garage had started to smell like gas. The dealership decided to place me in a rental car & take a longer look it. I was told that next Monday that Ford would honor my complaints & have the parts replaced. This has yet to happen. I am currently still in a rental due to Ford not wanting to replace my parts until they mass produce the faulty part. I was told that it will be this October before they consider replacing my part now. This Explorer is dangerous due to the fumes and chance of explosion. It is also a fire/explosion hazard for me to have it parked at my house. My Explorer remains useless at the dealership. My mom was told she shouldn't bring in her vehicle until October some time due to not having the part. This is 3 new Explorer that are not covered under the recall and that are dangerous to my family and other families on the highways. I can only wonder if there are more.

- Bismarck, AR, USA

My 2013 Ford Explorer has been at the dealership for 3 weeks now and still no replacement parts for the fuel pump. I have contacted Ford directly 3 times and they can't give me an answer and have been in constant contact with the dealership and no one can tell me when this part will be ready. I have been given a rental but it is a Chevy Impala, not anywhere near the size of my Explorer, and had to fight to get that as they only pay for a compact car. I have two young children and this is summer time and we are doing a lot of traveling that is very difficult without my Explorer. It would be nice if someone could give me an answer about how much longer this is going to take. I am beyond frustrated and ready to ask Ford for my money back so that I can buy a different vehicle but I assure you they won't do that. What is even more irritating is I am paying a monthly payment and insurance on a car I have been without for almost a month. Someone needs to step up and get these parts out to the dealerships. I also did not know about this recall until reading an article about it. Nice to know that I was never notified by Ford!!

- Richmond, TX, USA

Taking a trip in my 2013 Ford Explorer Sport (Texas to Florida) with the 3.5 turbocharged engine in raining conditions and vehicle began to shake violently, shudder and stall when I attempted to accelerate. Would not drive properly, check engine light came on and vehicle had to coast off highway and stay in hotel until dealership opened next day. Loss of time and very dangerous.

- Crosby, TX, USA

From my Ford Explorer limited (with 5000 lbs factory installed tow package), there was a high smell of gasoline after fueling vehicle. Odor did not diminish. I brought the vehicle to MA dealership, (5-17-13), where mechanics determined that gas tank was leaking. Parts not easily available. Gas tank and fuel pump had to be replaced. I spoke with Ford ne regional mgr, [xxx], and requested an upgrade to my warranty from 5yr to 7yr. She said, "Ford does not pay for pain and suffering, " after I said that this was a serious fire safety hazard. She told me that nothing happened so it can't be considered. No upgrade allowed! and she also told me that "parts break, and have to be fixed.!" after 11 consecutive days at the dealership, the car was fixed by 5-28-2013. The myfordsync system has been a nightmare. It has been serviced 10+ times since purchase in 9-2013. Complete failure to work has happened. Blank screen, no backup cameras. Very expensive vehicle. I spoke with the dealership manager about a warranty upgrade, but he has not responded to my questions, even though he said that he, "has never seen this gas tank problem." This car has required more than 15 days of repair in the first seven months, and it is well under 15,000 miles. The current gas mileage is well under the sticker mpg of 26 highway. It is ranging from local of a best of 19 mpg to a best of (highway) 21mpg. Towing it is 14 mpg to 15.4mpg. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Southborough , MA, USA