really awful
Crashes / Fires:
5 / 0
Injuries / Deaths:
5 / 0
Average Mileage:
27,659 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Ford Explorer seat belts / air bags problems

seat belts / air bags problem

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2013 Ford Explorer Owner Comments

problem #7

Nov 292013


  • 112 miles


One week after I purchased my brand new Ford the transmission started going bad after a month I was told that it is defective and I had a new transmission installed my air bag sensors were changed cause they were defective my transmission was damaged again and was repaired again and the fuel was also recalled my Ford still give me a very bad smell when driving on the highway I believe it still has damage in the transmission also when I went to get my car balanced with Ford the power steering piece that was electric that cost me almost $1,000 please I can take any help I can get

- Caguas, PR, USA

problem #6

Mar 182016


  • 42,000 miles
The contact owned a 2013 Ford Explorer. While driving 25 mph, the air bags deployed without warning. As a result, the contact became unconscious and crashed into a front porch. A police report was filed. The driver sustained injuries to the face and nose, which required medical attention. The vehicle was towed and deemed destroyed. The manufacturer was not made aware of the failure. The failure mileage was 42,000.

- New Haven, CT, USA

problem #5

Mar 232016


  • 86,000 miles
I was standing at a red light and was rear ended by a speeding driver. I was catapulted into the truck standing in front of me. The front end of the car was totaled, as well as the frame bent from the rear; where I was hit originally only milliseconds before. I bought the vehicle because of the air bag protection, no airbags deployed. A fireman on scene commented that he could not believe that the airbags did not deploy. My vehicle is in the police impound lot, because of an accident resulting in injuries. I have since shown the pictures to several people, even mechanics; and they have all stated that there is something wrong with the airbags, since they did not deploy. The insurance company is demanding that I release the vehicle to them immediately.

- Colorado Springs, CO, USA

problem #4

Jul 122014


  • 24,000 miles


The contact owned a 2013 Ford Explorer. While driving 35 mph and making a sharp left turn, the steering wheel seized. The contact lost control of the vehicle and crashed into a tree. The air bags failed to deploy. A police report was filed. The contact sustained a concussion and required medical attention. The vehicle was destroyed and the manufacturer was not notified. The approximate failure mileage was 24,000.

- Winslow, AR, USA

problem #3

Jul 222013


  • 1,500 miles
I was in a front end collision and the air bags did not deploy. Ford stated the sensors where not effected by the accident, however the windshield crashed all over and $18,000 worth of front end damage.

- Jacksonville, FL, USA

problem #2

Jun 232014

Explorer 6-cyl

  • miles
My husband [xxx] went toholman Ford dealership in mt laurel NJ.to return vehicle for a deal with holman Lincoln Ford and the manager told our sales representative [xxx] that there is a recall on it and parts will not be in until September. #1 what is the safety recall" #2 why tell us to bring vehicle in if no intentions were to buy back vehicle ? that is what the deal was since I had breast cancer surgery and unable to drive vehicle for 9 months or longer they offered to buy it back, my husband [xxx] had appointment with [xxx] and manager @2:30;06/23/2014. Manager would not even talk to my husband just told [xxx] to bring car back in September when parts are in for recall" we received no notice of any type of recall other than what we saw on nbc news this morning6-24-2014 for recalls on air bags deploying causing injuryon Ford vehicles, without notice. A safety issue for our family to drive car unknown what is wrong with it, I had problems before with gasoline leakage 2 X's and fire department came to my home to empty tank out before vehicle was placed on flat bed for the driver of flatbed's towing service to dealership, this occurred two times last year. I fear the manager on 06/23/2014 said there is a recall on it and parts won't be in till September but refused to state the recall ! unprofessional and lack of safety concern to repeated customer for years, that is not how you care about the well being of a client. #3 what are the reasons for recall, sales rep. Said manager won't even come out and talk to you about it. Parts are not in for unknown recall!!!! he wouldn't tell sales rep. The manager, I called dealership this morning AT8:30 am spoke to carol in appts on recall and [xxx] the manager not the one from yesterday and he had no recalls he see that he was aware of. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Mount Ephraim, NJ, USA

problem #1

May 112014


  • 40,000 miles
The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 30 mph, another vehicle crashed into the rear driver's side door. The contact sustained injuries to the neck, shoulder and left knee. The contact also suffered from heart complications. A police report was filed. The air bags failed to deploy. The vehicle was towed to an authorized dealer. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was unavailable. The approximate failure mileage was 40,000.

- Traverse, MI, USA

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