really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
41,634 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Ford Explorer steering problems

steering problem

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2013 Ford Explorer Owner Comments (Page 1 of 5)

problem #81

Jan 172017


  • 82,000 miles


I had no prior issues with steering and I purchased this vehicle September 29, 2016. I parked my vehicle at home overnight and when I started it the next morning, the power steering fail warning popped up on my dash and it was almost impossible to turn the steering wheel.

- Annapolis, MD, USA

problem #80

Jan 102017


  • 70,000 miles
My 2013 Ford Explorer has had its power steering assist stop working 3 times in the last month. Happened when driving on a mild turn on a 2 lane blacktop winding road - could have resulted in an accident. This was a recalled item for these cars from 2011 through 2013 but based on my VIN number Ford is saying that it is not covered. My car obviously has the same problem as the recalled vins on file. Ford want me to pay for the repair ands keep my receipt in case a recall is issued later (or someone in my family dies because of this).

- Patterson, NY, USA

problem #79

Jan 052017


  • 35,500 miles
Unable to turn steering wheel. Happened when reversing out of parking space. No warnings issued.

- Wayne, PA, USA

problem #78

Oct 012016


  • 116,647 miles


We drove from austin to fort worth, no problem, stopped a few hours at our hotel, then got back in car, started it and could not turn the wheel or move the car. Thankfully we were stationary.

- Temple, TX, USA

problem #77

Dec 292016


  • 46,800 miles
Few months ago, as I was backing up in the driveway, the power steering assist fault light came on, couldn't move. I turned engine off and on light cleared and working fine. This happened few times past 4 months, . 2 days ago I was backing up light came on, 46800 miles. Couldn't move steering locked up, , turning engine on and off. 2 hourd later same thing panicked I was at a store parking lot.. had to leave it overnight no way to move. Got it towed to closest Ford. Got it checked out, and its epas replacement 1500 what a nice way to end the year.

- Mcallen, TX, USA

problem #76

Dec 192016


  • 60,000 miles
The contact owns a 2013 Ford Explorer. While driving approximately 2 mph and exiting the driveway, the power steering failed and "power steering assist fault" displayed across the instrument panel. The VIN was excluded from NHTSA campaign number: 14V286000 (steering). The manufacturer was notified. The vehicle was not repaired. The approximate failure mileage was 60,000.

- Myrtle Beach, SC, USA

problem #75

Dec 052016


  • 58,500 miles


Lost power steering while driving. Traction control fault and terrain control fault came on. The steering box now needs to be replaced. I have codes C1B00-62, U2001, U0415, and the same issue that meets the requirements of recall 14S06, but my VIN is not in the data base for this. The recall specifically calls out vehicles from the Chicago plant. 11th letter in my VIN shows it came from the Chicago plant. Ford and the dealership refuse to consider this a recall item, I strong disagree with them.

- Paxton, MA, USA

problem #74

Oct 062016


  • 86,000 miles
Power steering goes out while driving. 2013 Ford Explorer, 86,000 miles. My wife was driving around a curve, going about 45 miles per hour on a highway, when it first went out. The steering wheel jerked itself back to the center and my wife had to slam on the brakes and force the wheel to steer safely to the side of the road. The screen shows atc needs to be serviced. Codes shown are : C1B00-steering angle sensor U0131- lost communication with power steering module my vehicle is now unsafe to drive. There is a recall for earlier manufacture dates concerning what seems to be the same issue.

- Tarawa Terrace, NC, USA

problem #73

Oct 302016


  • 58,000 miles
Vehicle parked overnight. Started vehicle to leave garage. Power steering assist fault came onto screen. Steering wheel would not turn, locked up. This has occurred twice in 3 weeks. This is a known steering gear problem.

- Stuttgart, AR, USA

problem #72

Oct 172016


  • 65,000 miles
Power steering assist not working properly. Recall doesnt cover my vehicle with the exact same problem as the recall vehicles.

- Akron, NY, USA

problem #71

Oct 232016


  • 90,000 miles


The contact owns a 2013 Ford Explorer. While driving 40 mph, the steering wheel seized without warning. The vehicle was taken to the dealer where it was diagnosed that the internal components related to the rack and pinion failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and stated that the VIN was not included in NHTSA campaign number: 14V286000 (steering). The failure mileage was 90,000.

- Boston, MA, USA

problem #70

Sep 112016


  • 59,899 miles
While driving our 2013 Explorer on I 95 we lost power steering, warning light came on and driving became extremely difficult. We were driving the speed limit of 70 mph and reduced speed. Made it home, parked and turned off vehicle. Restarted vehicle and had total loss of steering. Steering wheel locked completely. Vehicle was towed to dealership where purchased. Steering gear assembly had to be replaced due to power steering gear has internal fault. We have been told our vehicle VIN # is not currently on the recall list.

- New Gloucester, ME, USA

problem #69

Sep 092016


  • 68,365 miles
Power steering went out, unable to drive vehicle anywhere. Very dangerous, could have caused a wreck.

- New Waverly, TX, USA

problem #68

Sep 102016


  • 51,290 miles
Check engine light came on and I lost all power steering on the car. Was able to pull over. Restarted the car and power steering came back.

- Menomonee Falls, WI, USA

problem #67

Sep 052016


  • 65,000 miles
The power steering assist has defaulted numerous times and locked my steering wheel up. Turning the car off and back on has resolved the matter for now, but I am afraid it will lock up while driving at a higher rate of speed. The service advance trac warning has also come up a couple of times. All 4 of the steering defects have occurred between the dates of September 1st and September 5th, 2016.

- Hahira, GA, USA

problem #66

Aug 282016


  • 65,365 miles
The contact owns a 2013 Ford Explorer. While driving approximately 65 mph, the power steering seized. The failure recurred. The vehicle was taken the dealer where it was diagnosed that the electric steering gear needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 14V286000 (steering). The manufacturer was made aware of the failure. The approximate failure mileage was 65,365. The VIN was not available.

- Long Grove, IA, USA

problem #65

Aug 152016


  • 52,500 miles
The service power steering warning appeared on the dashboard while towing a camper at 65mph on the nys thruway I pulled into a service area shut off the car and called the Ford dealership service dept. Where I bought the car the service rep told me that the vehicle was not safe to drive he asked me to start the car and see if the power steering still worked I did it and the power steering did not work the repair was done at no charge under my warranty with no explanation as to why it happened

- Rochester, NY, USA

problem #64

Aug 082016

Explorer 6-cyl

  • 30,688 miles
The contact owns a 2013 Ford Explorer. While driving 55 mph, the steering wheel became difficult to maneuver without warning. The vehicle was taken to the dealer where it was diagnosed that a bolt located in the steering wheel fractured and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 30,688. Updated 09/30/16 updated 10/04/16.

- Summerville, SC, USA

problem #63

Aug 032016


  • 70,900 miles
Steering fails on the highway. The service power assist and service advance trac warnings come on. The vehicle looses power steering assist and it will not reset by turning the vehicle off. The blinkers will also not work when this error happens. It has already been to the dealer to be "reprogrammed" but that fix only lasted 1 1/2 days. Vehicle is now undrivable without replacing the unit, which is under recall for 1.5 million other Ford vehicles.

- Coleman, TX, USA

problem #62

Jan 212016


  • 35,800 miles
Loss of power steering while driving.

- Chicago, IL, USA

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