Head lights are not focusing correctly. When U go around curve, lights show ahead half way, but it is pure black around curve. We live in the mts. With lots of hills and mts. It is scary!! you could kill a child or animal without seeing them in the pitch black. Also, U cannot see signs on the side of road unless U put your bright lights on, which really tees off car in front. We just bought the Ford Explorer in Dec.. have taken it to two dealers, . the one we bought it from did raise the lights, but said nothing else can be done. I believe before Ford will have a recall, someone will be killed! praying it won't be us. Please help us find someone that can help. Engineers should know about this scary problem! thanks! [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Crossville, TN, USA

When driving on rural unlit roads, the headlights at times light up less than 3 vehicle lengths and or blind oncoming drivers when using low beams. The issue appears to be associated with the recent headlight design which uses a "projector style" lens incorporating a "high beam" bulb and a shutter to create the low beam by cutting off the top portion of the beam. There is "no" light above the cut-off line so when driving down an undulation and/ or during braking, the light beam aims down relative to the road. When going up an undulation, the beam cut-off moves up and shines the uncut-off beam into the eyes of oncoming drivers. Additionally, the headlights have no light onto the shoulder above headlight height so roadside traffic control signs and pedestrians are not illuminated. Situation has been observed by dealership salesman and technician who expressed disbelief. Dealership management and manufacturer customer assistance center have advised condition is "normal and acceptable" even though they have not observed the condition and have refused to do so. No service actions are to be performed per the technical hotline. Other conditions presented by this design are also present creating additional lesser issues. Condition is ongoing since first being observed on first night drive.

- Ann Arbor, MI, USA

Purchased 2014 Ford Explorer July 20, 2014 - July 26,2014 - I was pulling away from drive thru pharmacy and my dash lights went black. Took my vehicle into service the next morning - they could not find anything wrong. My vehicle has been back 6 more times. Once again for loosing all dash lights driving down the road - since then, my lighting in my vehicle does not light up as it use to. Sometimes my dash lights come on when opening the driver door, sometimes they do not - sometimes my lcd screen will light up, sometimes it does not. The dealership has replaced the instrument cluster once, but I feel there is still an issue. It all my dash lights lit up for the first 6 days of owning the vehicle, why would they not all light up now after the incident of losing the dash lights"?" I have asked for a replacement vehicle - as after speaking with an attorney I have a lemon law claim, a safety claim, and a warranty claim. If my vehicle does not get replaced or some money back from Ford - as I have drove my car for 13 full days out of a month - I will be taking this to court as I can only see further issues down the road.

- Delta, OH, USA