This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering wheel locked inadvertently. The message "Traction Failure - Stop Safely" and several unknown warning lights were illuminated. There was no further information provided. The vehicle was taken to the dealer, where the electronic steering rack and pinion were replaced. The vehicle was repaired. Additionally, the contact stated while driving 65 MPH, the driver's side windshield trim panel separated, struck, and cracked the windshield of the vehicle behind. There was no injury sustained. Additionally, the driver's side windshield rubber detached and started striking the side of the vehicle. The contact veered to the side of the road. A Ford technician met the contact on the side of the road and assisted the contact in securing the rubber into position and tape was applied. The dealer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist because the vehicle was not covered under warranty. The failure mileage was approximately 94,000.
The contact owns a 2014 Ford Explorer. The contact stated while driving 75 MPH, the passenger-€™s side windshield trim molding detached from the windshield. The vehicle was not diagnosed however, the contact was informed that the adhesive used to secure the molding had melted. The manufacturer was contacted and notified of the failure. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 110,660.
The contact owns a 2014 Ford Explorer. While driving 55 mph, the windshield trim detached from the vehicle. The vehicle was diagnosed and the parts and repair exceeded five hundred dollars. The contact notified the manufacturer. The vehicle was not repaired. The second piece became loose and detached from the vehicle. The contact was not sure the trim was installed properly. The failure occurred intermittently. The approximate failure mileage was 36,000.
- Edcouch, TX, USA
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- Sylva, NC, USA