This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Above 60 mph, when accelerating to pass another vehicle or climbing up a grade, if the engine downshifts to a lower gear, a strong exhaust odor enters the cabin. When the vehicle's operation returns to normal, the odor dissipates within about 15 seconds. The entire event is over within a minute.
Several times when driving two of my children ages 2 and 10 complained of a bad smell coming from the third row seating. They both became strangely ill, but only my 2yo began vomiting. My 10 to complained of being light headed during several long trips. I noticed on many occasions that during high acceleration anyone that sits in the third row complains of stomach aches after a lengthy time in the vehicle. I chalked it up to car sickness, but remembered this only became relevant when leasing this Ford. Please help us. I have three kids and no other vehicle. This all started this past summer.
There is a heavy smell of trash/rotten eggs that started in November 2016 in my 2016 Explorer with 35, xxx miles on it. The local dealership told me I needed to pay out of pocket ($140/hour) for them to search for a "dead animal". even though it there was absolutely no signs of animal droppings or chewing. They asked that I return the rental car. My Explorer was returned to me with no odor (car was not running for days). That would tell you right there that it isn't an animal. Why would the smell go away completely if the dead animal was just in there 24-hours before? the minute the air conditioning was turned on the odor was back. Over the winter there was only an odor when using the automatic start (default to turn on defrost). Now that we are having warmer weather the smell is back in full force with the air conditioning. I have an appointment at another dealer for March. It is now out of the manufacturer warranty (40, xxx miles). Such a disappointment. I sent an email to Ford directly with absolutely no response in November.
Wife was driving vehicle in stop and go traffic and noticed a burning smell to the point where she rolled down windows to air the vehicle out. Took to local Ford store kissee in claremore ok immediately. They could not pinpoint the issue but told us of similar issue with exhaust on 2012-2014 and 15 models but that Ford had not mentioned anything about 2016. Planned to take vehicle back a week later but it did not reoccur so we decided it must have been because it was new and something burned off like an oil. Since that time I have noticed maybe 1 or 2 times where there was a slight smell but nothing alarming. The Explorer was purchased in Nov 2016. At the time of taking to Ford store, around 3K miles. I am writing now because this appears to be similar to others mentioned in a news story.
- Claremore, OK, USA
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Exhaust fumes (carbon monoxide) is coming into the cabin under heavy acceleration. It doesn't matter whether the ac is on or off. Usually happens when merging onto the freeway. Causing health problems, and have a newborn.
Bad smell in cabin, after watching report on cbs news worried about exhaust leak. Have taken it to Ford dealership and we are unable to find or recreate the problem but come back home and the smell/order is still in car. We notice the smell in closed areas and after we park the car on city driving. Would like to be part of your investagation regarding this issue
While driving out of the subdivision the car stalled. The wrench light came on. We parked it and took another car we had at the time. We will make mention of it tomorrow when I call the dealer and add it the service ticket regarding the exhaust problem.
We took our 2016 Explorer limited back to the shop for the second time after smelling exhaust in the cabin again while in operation. During the first visit the dealer began discussing the Ford repair bulletin that came out 30 days or so ago that was to fix the exhaust leak. However, after a couple of hours later we received a call that the bulletin he referenced was specifically for 2011 thru 2015". we were told that per the bulletin the exhaust system from the engine manifold to the tail pipe gets replaced, a fresh air vent near the rear of the vehicle gets "re-routed" and the bumper comes off to gain access to some metal seams needed to be filled. Our service representative stated his hands were tied and could not do anything more than take it in a check it out. They called a found the exhaust outlets were recessed too far into the bumper and reset them to the original position. We picked it up Monday and then driving it Tuesday this week a horrible smell came tor the cabin and took my breath away. Black smoke was coming out of the exhaust pipe. We took it back to the dealer yesterday.
When accelerating exhaust fumes enter cabin. This happens no matter if the ac is on or off and no matter if the vent is on or off. Vehicle has been to Ford dealership twice resulting in them keeping it 43 working days. The vehicle has been doing this since purchased. We purchased this Explorer new however it had approximately 160 miles on it. We originally thought the smell was just the new wearing or the engine breaking in, but after a few thousand miles it was evident something is not right. I know all Explorer don't have this problem because I previously had a 2013 Explorer as a company vehicle identical to this one and it never had this problem. The dealership finally told me to come get the vehicle because they have done everything Ford told them to do to fix it. They said I will have to take it up with Ford customer service. I'm not sure if carbon monoxide is entering the vehicle but you can stand at the rear of the vehicle while it is running and the smell coming from the exhaust is the same smell that enters the vehicle when accelerating. The smell is very harsh smells like burnt hair or sulfur. On long trips my wife has had severe headaches. This Explorer is the vehicle my wife and kids (ages 14, 5, & 2) use to get to work and school; I need to get this vehicle repaired or replaced. Please help!!
I just got back my vehicle from the dealerships service center and according to their finding their was an issue with the vehicles starter. I drove home parked the car in the garage then turned off the ignition. The vehicle would turn off, so I pushed the start button again but still did not turn off then seconds later I smell smoke. I immediately backed up to have the car outside the garage. I hit the start button again to turn off and this time the engine shut down. Heavy smoke was coming out of the engine compartment so I just stood at a distance. 10-30 minutes later as the smoke subsided I decided to pop the hood open and still there's smoke from the engine compartment. I have a video but cannot attach.
While my 2016 Ford Explorer is running and stopped/parked the cabin fills up with exhaust. This only occurs while ac/heater fan is running at the same time. I took it to a Ford dealership and they did not find an exhaust leak. I would disagree with this. I placed a CO2 detector in the car while parked and the detector went off. I have read numerous complaints about the exhaust leaking into the cabin of Ford Explorer.
Car has an awful smell when using the climate control, dealer said there was an exhaust leak into the turbo, they replaced the turbo and the smell still persist. Car has been at dealership for a month now. Smell is strongest when driving and climate control is on.
Excelleration on an incline, hill or passing other vehicles, cab fills with nauseous fumes. Smells like a bad cat converter. The fumes can be overpowering. Took the vehicle back to lake havasu city bradley Ford dealership. Car was returned to us with assurance the problem had been resolved, it hasn't, the problem continues. We Transport our 3 grandchildren 60 miles in this vehicle on a highway that has steep inclines and now fear endangering their health as well as our own, we are seniors. Was informed that the engineers at Ford are working on the problem, but the tsb had been performed that cuts the ac recycle feature off upon engine load, but we are still getting that smell. I can't express more concern about how unsafe this co problem is. I can't risk the health of my grandchildren or ourselves. Ford either needs to refund my money or offer a permanent fix to the problem. These are rolling gas chambers. May try to undo the deal on this car. They have had to do this on another customers vehicle because of this problem
I have owned a 2016 Ford Explorer XLT for approximately 10 months... during this time every time I excelerate there is a very strong burning smell. Of coarse bringing it to the dealer did nothing. They told me may be a sticker on engine burning.... after 10 months the smell is still as strong as the first week.. I was even asked by a police officer who had pulled me over for a lisence plate cover, that my car smelled of marijuana! this all while having children and grand parents in the car!
I smell exhaust when passing someone on open road, or entering a freeway. I have called Ford multiple times, and have an open case. They do not return my calls, I have taken my car to the dealer twice where they tell me its fixed it lasts about a week and the smell returns. I recently had it in the shop a second time and I smell the exhaust again. I am now calling them a third time due to this smell, but I am getting no where. This can not be safe for me to keep smelling this exhaust. This vehicle was purchased brand new, it was not a used vehicle.
Purchased the 2016 Ford Explorer and noticed strong exhaust fumes in the cabin. Concerned about our health, went to the dealership and was told that Ford would not do anything until the vehicle had 3,000 miles on it. Researched 'exhaust fumes in Ford Explorer' and discovered that 'Ford named in class action lawsuit over leak of carbon monoxide in passenger compartments of Explorer vehicles', angela sanchez-knutson vs. Ford Motor Company. The lawsuit includes 2011-15 Ford Explorer. Then went to the management with this information, was told that only 'some' Explorer were affected so we asked them to replace the Explorer with one that 'did not' have the exhaust fumes problem. Was told it was not possible because the vehicle had been titled. Demanded that the vehicle be repaired but after 6 attempts of which 2 were with the field service engineer, we were told that there is "no fix". good luck to us. After 6th attempt, the fumes are worse than ever.
A D V E R T I S E M E N T S
- Enterprise, AL, USA