This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Ford Explorer. The contact stated while driving 30 MPH, the vehicle lost motive power. The vehicle was steered to the side of the road and restarted. The vehicle was taken to a dealer where it was diagnosed that PCM needed to be updated. The vehicle was repaired but the failure persisted. The contact stated that the failure recurred. The manufacturer was notified of the failure. The failure mileage was 56,000.
The contact owns a 2016 Ford Explorer. The contact stated that while his wife was driving at approximately 45 MPH, the vehicle made an abnormal loud sound. There was no warning light illuminated. The contact-??s wife was able to navigate off the road. Additionally, the contact stated that the vehicle was previously recalled for a PCM software update. An unknown dealer was notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 100,000.
- Franklinton, NC, USA
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- Garfield Heights, OH, USA