This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford Explorer. The contact stated while driving 45-?"50 MPH, the driver's side panel near the windshield detached and the trim on the windshield detached. While driving at various speeds, the windshield was rattling. There were no warning lights illuminated. The vehicle was taken to the local dealer, and the contact was informed that the repair parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 24V031000 (Structure). The manufacturer was not contacted. The approximate failure mileage was 81,000.
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the exterior trim detached and flew off. The contact stated that the failure almost caused an accident because the trim flew onto another driver's windshield. The vehicle was taken to the dealer and the contact was informed that the recall was not an active recall. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 100,000.
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the roof rail fractured. The contact stated that two years ago a recall notification for the failure was received, and the recall repair was completed. The vehicle was taken to the dealer where it was diagnosed withbly. fractured roof rail assem The contact was informed that the roof rail assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 69,000.
The contact owns a 2017 Ford Explorer. The contact stated while driving 45 MPH, the contact heard a slapping sound coming from the vehicle and became aware that the front driver-??s side windshield trim had detached and struck the vehicle behind. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 126,000.
The contact owns a 2017 Ford Explorer. The contact stated that the rubber on the window trim between passenger side front door and windshield began to peel off. One day while driving at highway speeds, the window trim flew off the vehicle. The contact stated that the rubber on the driver side window trim had also started to peel and believed that the panel would soon come off on that side as well. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be diagnosed or repaired. The failure mileage was unknown
- West Palm Beach, FL, USA
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The contact owns a 2017 Ford Explorer. The contact stated while driving 70 MPH, the passenger's side windshield panel separated. The contact continued driving. The manufacturer was notified of the failure, and a case was opened. An unknown dealer was notified of the failure and charged a repair fee. The vehicle was not repaired. The failure mileage was approximately 117,000.
The contact owns a 2017 Ford Explorer. The contact stated while driving 60 MPH, the passenger's side windshield trim panel separated and hit the front passenger's side door. The contact continued driving. The vehicle was taken to the dealer, where the passenger's side windshield trim panel was replaced; however, the failure recurred. The contact stated while driving 70-75 MPH, the passenger's side windshield trim panel separated and hit the front passenger's side door. The contact stated that he was startled and slightly swerved to the left. The part then flew to the rear of the vehicle, causing the vehicle behind to swerve to the left as well. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: PE23001 (Structure). The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 100,000.
The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the front passenger-??s side windshield pillar fractured. The dealer was notified of the failure and the contact was given an estimate for the repair. The manufacturer was also notified of the failure and the contact was informed that the vehicle was not covered under recall or warranty. The contact also noticed that the front driver-??s side pillar had also become loosened. The vehicle was not repaired. The failure mileage was approximately 76,000.
The contact owns a 2017 Ford Explorer. The contact stated that there was water leaking from around the front windshield. The contact took the vehicle to the local dealer and made them aware of the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 30,000. The VIN was not available.
The contact owns a 2017 Ford Explorer. The contact stated that after parking the vehicle, it was discovered that the passenger-??s side windshield trim panel had detached from the vehicle. Later while driving approximately 70 MPH, the front driver-??s side windshield trim panel detached from the vehicle. The contact rolled down the window to retrieve the detached panel to prevent the trim panel from separating from the vehicle. The vehicle was taken to the local dealer who indicated that the trim panels needed to be replaced. The vehicle was not yet repaired. The contact stated that vehicle had experienced the failure listed in the NHTSA Action Number: PE23001 (Equipment). The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 60,000.
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the roof rail detached and flew off the vehicle. The dealer was made aware of the failure and scheduled an upcoming appointment. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 68,280.
The contact owns a 2017 Ford Explorer. The contact stated that while driving at various speeds, an abnormal knocking sound was coming from the windshield. Upon inspection, the contact discovered that the front, passenger side windshield trim panel was cracked in several places. The contact called the dealer about the failure and was provided an estimate for the repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 48,120.
The contact owns a 2017 Ford Explorer. The contact stated while driving approximately 65 MPH, the driver-€™s side windshield trim panel suddenly dislodged from the vehicle. The vehicle was taken to the local dealer who replaced the trim panel. The contact stated that while driving on another occasion, the failure occurred with the passenger-€™s side windshield trim panel. The vehicle was taken back to the local dealer who replaced the trim panel. The manufacturer was not notified of the failure. The VIN was not available. The failure mileage was 3,000.
The contact owns a 2017 Ford Explorer. The contact stated that while his wife was driving at an undisclosed speed, the driver's side front door trim panel detached. The vehicle was taken to the dealer, and the dealer replaced the driver's side front door trim panel. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Action Number: PE23001 (Structure). The failure mileage was approximately 58,800.
The cowl needs to be repaired. It makes an annoying buzzing sound inside of the car on the dashboard. It distracts the drive and the driver, I can't go over 40mph. I did my research and put masking type over it and it stopped the noise. I've only had the vehicle since 2019
The contact owns a 2017 Ford Explorer. The contact stated that the keyless entry outside the front driver-€™s side door popped off without warning. The contact also stated that the rear tailgate latch failed to operate. The vehicle was taken to the dealer where the wiring of the keyless entry was repaired also repaired the rear tailgate latch. Additionally, the contacts stated that the roof rail cover started to detach from the sunroof, and water leaked through the sunroof. The contact then received notification of the NHTSA Campaign Number: 21V316000 (Structure). The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed to call the NHTSA Hotline. The failure mileage was 119,000
The contact owns a 2017 Ford Explorer. The contact stated that while driving at 80 MPH, the windshield trim detached from the vehicle. The contact took the vehicle to the dealer and had the trim replaced out of pocket. The contact then stated that both the driver-€™s and passenger-€™s side pillar trims had started to detach and was temporarily sealed with tape. The dealer was notified of the failure and provided an estimate for the repair. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was unknown.
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V316000 (Structure). The contact took the vehicle to the local dealer and had the recall repair completed. The contact stated a month later, while driving at an unknown speed, she started to hear a flapping noise from the roof rack. The contact took the vehicle to the local dealer, where it was diagnosed with needing the roof rack clips, push pins, and cap to be replaced. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was 69,128.
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V316000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that while driving at 50 MPH, the roof rail cover detached and separated from the vehicle. The contact was made aware of the failure by another driver. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 62,000. VIN tool confirms parts not available.
The contact owns a 2017 FORD Explorer. The contact received a recall notification for NHTSA Campaign Number: 21V316000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The part was not available for repair. The contact had not experienced a failure. Vin tool confirms parts not available.
A D V E R T I S E M E N T S
- Aubrey, TX, USA